Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro - Brushed Stainless Steel
Average customer rating
4.5
(1,665 Reviews)
Rating breakdown 1,665 reviews
5 Stars
1,299
4 Stars
173
3 Stars
61
2 Stars
47
1 Star
85
89%of customers recommend this product.
(
1,279 out of
1,442)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro - Brushed Stainless Steel
Customer Rating
4
Confused
on June 21, 2017
Posted by: Carol
I love everything about the Smart Oven Air however I am baffled about one thing...When I set the timer and it goes off when the time is up and I check my food but I feel I need to cook it a little bit longer so I close the door and press start and the preheating stars all over again and preheats as long as the original preheating time....I only had the door open for less than a minute so it doesn't seem the oven woukd cool off to the extent that it needs to preheat that long again! Is that a design flaw?
Written by a customer while visiting breville.com
Customer Rating
2
Great functionally, dumb interface
on September 6, 2020
Posted by: Byron T.
Our Breville toaster oven is a great all-round addition to our kitchen. That said, the knobs are counter-intuitive and confusing. There are 3 dials: mode, temperature and time. The first confusing item is the mode dial. The display shows the mode selection arrows on the left side of the screen. Normally, to go up the arrows (on the left) one would turn the left side of the dial up, i.e. clockwise. But this edition of the oven requires you to turn it counter-clockwise. Likewise, if you want to increase the temperature or time, you'd think it would be the same to turn counter-clockwise to increase. But these dials work in the opposite direction and you'll need to turn them clockwise. This back and forth and disconnect between the display, mode dial and other dials makes for this a cumbersome and confusing appliance to use. Everytime.
There is also a steam build up on the side of the oven door and controls which can form a pool of water under the oven. I am not sure if this is intended.
Written by a customer while visiting breville.com
Customer Rating
1
Great oven bad design
on January 1, 2020
Posted by: Kirkwood
I hate writing bad reviews on what should have been an awesome product but I know for a fact this will not last a long time and for the price I am very very disappointed. The oven itself works great but how and where they have placed the digital timer and dials are ( DEFINITELY IN THE WRONG PLACE ) and on top of that, they have nothing in place to stop the steam and moisture that's pumping out of that side like the funnel of a steam engine from getting in there, and as you can guess in am already having issues with my oven already, it's been only 4 months since in bought mine, so for everyone who made it longer than a year I am really happy for you.
Written by a customer while visiting breville.com
Customer Rating
2
Bad quality shelf and tray
on December 13, 2020
Posted by: Gustavo
I like the performance of the oven, but I am disappointed with the quality of the shelf and tray. Those pieces already look rusty and bad looking. It is a relatively new oven because it is only 5 months old and I use it once or twice a week. I am very careful with cleaning and all my appliances. I would like to know if you could review my complaint.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
2
Great product! Poor design
on October 8, 2020
Posted by: Kenosha
First of all this was an upgrade from the pro. I hate that I cannot select the frozen option when on bake whereas I could do so with the pro. I normally cook frozen dinners and would like to be able to have that option. Next the steam/smoke keeps coming out in the from of the unit which is now leaving a dark mark on my counter tops and under my cabinets. It’s a very very poor design. I am not sure if I have a defective item and sure wish I could get an exchange as it makes no sense.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
4
Cookbook
on June 29, 2017
Posted by: Carol
I would like a cookbook to tell me specifically how to make various items in my new oven. Any suggestions how I could get one?
Written by a customer while visiting breville.com
Customer Rating
2
ESCAPING SMOKE THROUGH THE DOOR
on November 3, 2020
Posted by: FAMGI845
BOUGHT THIS LESS THAN A MONTH AGO AND I AM HIGHLY CONCERN STEAM AND SMOKE ESCAPE THROUGH THE FRONT DOOR AND GETS MY CABINETS ALL WET. HAD A SMALLER OVEN AND NEVER DID THAT IT CLOUDS THE SCREEN I AM AFRAID WONT LAST LONG DUE TO IT?
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, November 3, 2020
Hello,
Condensation from the door and the area around the control panel is actually normal with the BOV900 depending on the moisture content of the foods being cooked. It is recommended that there be a minimum of 6 inches of space over top of the oven for proper ventilation which should prevent any issue with the over head cabinets.
Condensation from the door and the area around the control panel is actually normal with the BOV900 depending on the moisture content of the foods being cooked. It is recommended that there be a minimum of 6 inches of space over top of the oven for proper ventilation which should prevent any issue with the over head cabinets.
Written by a customer while visiting breville.com
Customer Rating
1
Garbage
on May 8, 2022
Posted by: Lawrence
Just threw it in the garbage. The door worked for two weeks then started jamming. Next the heating element broke because the door guide struck it after the guide screw came out. I have had a Breville espresso machine for over a decade. This “oven” is not the same quality. Shameful design.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, May 9, 2022
Thank you for taking the time to post your review. We're sorry to hear of your experience. If you actually still have the oven, please file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV220509MR-1. Also, make sure to add your contact details with phone and email. We'll be happy to look into how we might help.
Written by a customer while visiting breville.com