Customer Reviews for Breville - the Smart Oven Air Fryer Pro - Brushed Stainless Steel
Customer Rating
3
Rotating Selector Knob Unresponsive
on November 14, 2023
Posted by: Jp
Purchased 5 yrs ago, still working, but at some point the rotating selector knob started becoming unresponsive at times. You rotate the knob, but it won't advance up or down (or will skip) to select the type of cooking you want to do every time. I use it daily and really have enjoyed the oven a lot outside of this one troublesome aspect. I would only recommend with reservations.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, November 16, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
We have had our air fryer pro for a few weeks and have tried many of the settings including air fry, bake, roast and dehydrate. Everything has worked as expected and the addition of the recipe app from Breville has given us inspiration to try some new meals. Very happy with this purchase.
This was my 2nd Breville toaster oven. The first one lasted for 6+ years and we loved it so much that we bought a bigger one. This one has lasted for about 2 years before the door stopped closing the entire way leaving a gap and making it so the door sensor turns the oven off and has become unreliable and inconsistent. When it worked….it was awesome but it seems like lesser quality than older version since it only lasted a short time.
I have had this for 1 month now and really like it. My only grumble is that I use it so much it gets dirty to quickly. Wish there was something to put on the pull out tray that was safe and eco friendly.
Purchased this 3 years ago and now it will just stop working but shutting off as soon as you try to toast any thing. We use this for everything (but air frying cause it doesn't work well at all) and for the price we paid it should last most than 3 years!!!
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, October 31, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.