Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Average customer rating
4.5
(1,609 Reviews)
Rating breakdown 1,609 reviews
5 Stars
1,254
4 Stars
167
3 Stars
60
2 Stars
46
1 Star
82
88%of customers recommend this product.
(
1,228 out of
1,388)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Customer Rating
1
Garbage
on May 8, 2022
Posted by: Lawrence
Just threw it in the garbage. The door worked for two weeks then started jamming. Next the heating element broke because the door guide struck it after the guide screw came out. I have had a Breville espresso machine for over a decade. This “oven” is not the same quality. Shameful design.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, May 9, 2022
Thank you for taking the time to post your review. We're sorry to hear of your experience. If you actually still have the oven, please file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV220509MR-1. Also, make sure to add your contact details with phone and email. We'll be happy to look into how we might help.
Written by a customer while visiting breville.com
Posted by: Smartcookie
Verified Purchase:Yes
It’s a great size if you have a big family. We made our thanksgiving ham in it. However it IS very noisy, the outside gets extremely hot so watch out for anything that might be around it because it could melt. Does not cook evenly when using the air frying mode, one side burns. And cleaning is impossible without significantly scratching the drip pan. You can’t use oven cleaner nor chemicals, and scrubbing too hard with a sponge will scratch it. So now it smokes very time I turn it on because it has caked on grease from the ham and the sweet potatoes fries I made.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
5
Best Toaster Oven Ever!
on October 6, 2020
Posted by: Nan
I’ve had this for about a year now, and I rarely use my regular oven! I have baked cakes, pies, cookies, muffins, pizzas, and air fried French fries, wings, cutlets! It’s unbelievable!!!
Written by a customer while visiting breville.com
Customer Rating
3
Convection oven does not last.
on March 10, 2023
Posted by: Debbie
I have bought two of these in the last 5 years. the first one died after 2 years. The second one did not died but convection control sounds like a lawn mower. It’s going too. I love this over, but if it can’t be fixed, I am, done. Not built to last. I don’t use it all that often.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, March 13, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Posted by: John
Verified Purchase:Yes
Just purchased and gingerly getting used to it.
Little nervous using it, still relying on NuWave oven,cooking steaks in around 9 minutes.
Confused about the convection button,how and when to use it.
Cooking frozen food little daunting to me.
Bought couple cook books and they are not much help so far.
Being optimistic by nature will see what happens.
Cookies on my list.
Little nervous using it, still relying on NuWave oven,cooking steaks in around 9 minutes.
Confused about the convection button,how and when to use it.
Cooking frozen food little daunting to me.
Bought couple cook books and they are not much help so far.
Being optimistic by nature will see what happens.
Cookies on my list.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Ken
Verified Purchase:Yes
Very nice looking toaster oven that didn’t work
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, April 30, 2024
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Kevin
Verified Purchase:Yes
Thought this oven works well, the coating stripped even though I didn’t clean it with any cleaners and they Refused to replace it. I think they should stand by their quality because this should not have happened in 3 weeks.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, June 28, 2024
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Shanthi
Verified Purchase:Yes
Bought 2years ago same door problem
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, August 26, 2024
Thank you for your review and feedback. We do see you were able to reach a representative, and that they were able to provide some options regarding how we might help. Thank you for allowing us to assist you.
Written by a customer while visiting breville.com