Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Average customer rating
4.5
(1,609 Reviews)
Rating breakdown 1,609 reviews
5 Stars
1,254
4 Stars
167
3 Stars
60
2 Stars
46
1 Star
82
88%of customers recommend this product.
(
1,228 out of
1,388)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Customer Rating
4
Works Well - Please Answer Some Questions
on April 20, 2019
Posted by: Mom J.
I purchased my Breville Smart Air oven about a year ago. My family loves it - very convenient when I do not want to heat up the large oven. It is designed well and easy to use. I am aware there are 6 heating elements inside the oven, 4 on the top and 2 on the bottom. My question is this, which elements are "on" during each of the preset functions? And to what degree? For example, for the "bake" function, which of the 6 heating elements are operating? And are they on "high" heat, medium or low? Are there any preset functions that just use the top or bottom heating elements? Thank you for any response.
Written by a customer while visiting breville.com
Customer Rating
2
Great functionally, dumb interface
on September 6, 2020
Posted by: Byron T.
Our Breville toaster oven is a great all-round addition to our kitchen. That said, the knobs are counter-intuitive and confusing. There are 3 dials: mode, temperature and time. The first confusing item is the mode dial. The display shows the mode selection arrows on the left side of the screen. Normally, to go up the arrows (on the left) one would turn the left side of the dial up, i.e. clockwise. But this edition of the oven requires you to turn it counter-clockwise. Likewise, if you want to increase the temperature or time, you'd think it would be the same to turn counter-clockwise to increase. But these dials work in the opposite direction and you'll need to turn them clockwise. This back and forth and disconnect between the display, mode dial and other dials makes for this a cumbersome and confusing appliance to use. Everytime.
There is also a steam build up on the side of the oven door and controls which can form a pool of water under the oven. I am not sure if this is intended.
Written by a customer while visiting breville.com
Customer Rating
2
Bad quality shelf and tray
on December 13, 2020
Posted by: Gustavo
I like the performance of the oven, but I am disappointed with the quality of the shelf and tray. Those pieces already look rusty and bad looking. It is a relatively new oven because it is only 5 months old and I use it once or twice a week. I am very careful with cleaning and all my appliances. I would like to know if you could review my complaint.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Posted by: Jackie
Verified Purchase:Yes
We purchased this because it was rated as a top air fryer. This device does many things - including ruining 90 percent of the food i put in it. Air frying is definitely something this machine does NOT do well. It will turn your food to mush with a few burned pieces on the outsides.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, October 27, 2023
We're sorry to hear of your experience. We do suggest trying a recipe or two from our Breville+ recipe collection. https://www.breville.com/en-us/brevilleplus
This may help you adapt your own recipes to the oven for a better outcome. Please feel free to send us an email to askus@brevilleusa.com or call us at 866-273-8455. We'll be happy to help you from there.
But, we'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
This may help you adapt your own recipes to the oven for a better outcome. Please feel free to send us an email to askus@brevilleusa.com or call us at 866-273-8455. We'll be happy to help you from there.
But, we'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
1
Great oven bad design
on January 1, 2020
Posted by: Kirkwood
I hate writing bad reviews on what should have been an awesome product but I know for a fact this will not last a long time and for the price I am very very disappointed. The oven itself works great but how and where they have placed the digital timer and dials are ( DEFINITELY IN THE WRONG PLACE ) and on top of that, they have nothing in place to stop the steam and moisture that's pumping out of that side like the funnel of a steam engine from getting in there, and as you can guess in am already having issues with my oven already, it's been only 4 months since in bought mine, so for everyone who made it longer than a year I am really happy for you.
Written by a customer while visiting breville.com
Customer Rating
2
Great product! Poor design
on October 8, 2020
Posted by: Kenosha
First of all this was an upgrade from the pro. I hate that I cannot select the frozen option when on bake whereas I could do so with the pro. I normally cook frozen dinners and would like to be able to have that option. Next the steam/smoke keeps coming out in the from of the unit which is now leaving a dark mark on my counter tops and under my cabinets. It’s a very very poor design. I am not sure if I have a defective item and sure wish I could get an exchange as it makes no sense.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
4
Cookbook
on June 29, 2017
Posted by: Carol
I would like a cookbook to tell me specifically how to make various items in my new oven. Any suggestions how I could get one?
Written by a customer while visiting breville.com
Customer Rating
2
ESCAPING SMOKE THROUGH THE DOOR
on November 3, 2020
Posted by: FAMGI845
BOUGHT THIS LESS THAN A MONTH AGO AND I AM HIGHLY CONCERN STEAM AND SMOKE ESCAPE THROUGH THE FRONT DOOR AND GETS MY CABINETS ALL WET. HAD A SMALLER OVEN AND NEVER DID THAT IT CLOUDS THE SCREEN I AM AFRAID WONT LAST LONG DUE TO IT?
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, November 3, 2020
Hello,
Condensation from the door and the area around the control panel is actually normal with the BOV900 depending on the moisture content of the foods being cooked. It is recommended that there be a minimum of 6 inches of space over top of the oven for proper ventilation which should prevent any issue with the over head cabinets.
Condensation from the door and the area around the control panel is actually normal with the BOV900 depending on the moisture content of the foods being cooked. It is recommended that there be a minimum of 6 inches of space over top of the oven for proper ventilation which should prevent any issue with the over head cabinets.
Written by a customer while visiting breville.com