Customer reviews from breville.com
Breville - Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Average customer rating
4.5
(1,641 Reviews)
Rating breakdown 1,641 reviews
5 Stars
1,282
4 Stars
170
3 Stars
60
2 Stars
46
1 Star
83
89%of customers recommend this product.
(
1,259 out of
1,419)
Customer Reviews for Breville - Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Customer Rating
3
Air Fryer function stopped working after 5 months
on September 28, 2020
Posted by: Lor L.
I bought the Smart Oven Air in early April 2020 and the air fryer function stopped working in mid September 2020. I turned the knobs to Air Fryer function but the fan only run 1 second and stopped.
Written by a customer while visiting breville.com
Customer Rating
1
Horrible Product
on December 15, 2020
Posted by: Mark
Two damaged units in a row. Poor construction, terrible quality control.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
1
Not a good investment!
on July 17, 2022
Posted by: Lucia
The smart oven air fryer pro Initially worked great, but after only 2 years it started having issues. The door when closing by default leaves an open gap, no longer fully closing without it being pushed. Even when the door is closed, the steam still seeps through the corners of the oven. Leaving stains all around that area. The heating has become unreliable, leaving my food cooked unevenly. I’ve had a Breville smart oven in a different model before this one and it worked great for many years. Wish I could say the same for this one, but unfortunately I can not. I spent so much money on this product and wished it would last me a longer time.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, July 18, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
5
Air fry edition with proof and dehydrate functions
on February 13, 2021
Posted by: Anonymous
Verified Purchase:Yes
Excellent. Keep far away from children as the outside gets extremely hot quickly. I do mean quickly. Get the cutting board for the top to protect yourself plus it’s handy to set plates and trays on. ❤️.
So easy. So smart. So nice. Read the directions.
I own the Breville all metal juicer $199.00 ❤️ and the Breville food processor ❤️. Wow. Dream products. I have yet to use the dehydrator function as I need more air fry trays and they are out of stock. This week I’m going to try the proof function. My husband is loving the air fried veggies. I watched Nutmeg Notebook on YouTube and they suggest a liner (has smaller holes) for the air fry tray and it was GREAT advice. I’m in love.
The foot print is fairly large as you need to leave room for the oven door to be supported by the table when opened. Don’t set anything on the open door. I’m so glad I didn’t try to save a few dollars and get the less functional one. I’m grateful to own this oven.
Thank you, Breville.
So easy. So smart. So nice. Read the directions.
I own the Breville all metal juicer $199.00 ❤️ and the Breville food processor ❤️. Wow. Dream products. I have yet to use the dehydrator function as I need more air fry trays and they are out of stock. This week I’m going to try the proof function. My husband is loving the air fried veggies. I watched Nutmeg Notebook on YouTube and they suggest a liner (has smaller holes) for the air fry tray and it was GREAT advice. I’m in love.
The foot print is fairly large as you need to leave room for the oven door to be supported by the table when opened. Don’t set anything on the open door. I’m so glad I didn’t try to save a few dollars and get the less functional one. I’m grateful to own this oven.
Thank you, Breville.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
4
Nice oven with need to improve
on May 7, 2020
Posted by: Patel
All oven function works great and easy to use.
However need to insulate outer surface especially top surface as it gets burning hot.
Compare to older model newer smart oven model causes water droplet build up and steaming at the upper door corner on display panel side. This happens every time even when we toast bread which is a short time. As our oven is under kitchen cabinet, steam effects the cabinet wood and fades cabinet stain. Must address and improve this problem. I am also wondering whether water build up will eventually cause metal rusting.
However need to insulate outer surface especially top surface as it gets burning hot.
Compare to older model newer smart oven model causes water droplet build up and steaming at the upper door corner on display panel side. This happens every time even when we toast bread which is a short time. As our oven is under kitchen cabinet, steam effects the cabinet wood and fades cabinet stain. Must address and improve this problem. I am also wondering whether water build up will eventually cause metal rusting.
Written by a customer while visiting breville.com
Customer Rating
5
Love The Oven But!
on January 1, 2018
Posted by: Nina M.
Cleaning this oven as stated does not work. I clean my oven after each use but it is impossible to get the oven and the rods cleaned. I have a Cadco Oven with removable parts that is a dream to clean. Wouldn't mind spending more money if you can enhance this oven for easier cleaning. Also, the light! If possible, a feature to keep the light on while cleaning and shut if off when done. I will still use my oven, but wish the oven had features to make cleaning it easier. Or, a special cleaner to clean the inside.
Written by a customer while visiting breville.com
Customer Rating
5
More than I expected !
on October 18, 2017
Posted by: Burt H.
I have owned and operated 5 major size restaurants in Southern California, smallest 305 seats, , Without a doubt the Smart Oven Air does more than I expected. I have bought two now and will buy two more for my boat. So compact, and offers so much more than any other single countertop appliance., I have given away my toaster, deep fryer, old toaster oven, and a few other counter top junk. The air fryer is truly better on food than a deep fryer, and so much better on your stomach and waistline. What they say about 30% quicker cooking time is very true, and I keep forgetting and over cook at times. I looked for months before buying and it was other owners of the Smart Air that convinced to buy. Thank you all. You have brought more joy to my kitchen, my love of cooking.
Written by a customer while visiting breville.com
Customer Rating
2
Love it! But sadly not designed for routine use
on December 3, 2023
Posted by: Mark
We bought this unit 2y ago and use it almost everyday - absolutely love the versatility as it has SO MANY features! It gets a high rating in consumer reviews for a reason!
However we found with daily use over time, some major design flaws… mainly around the door closure seal (or almost complete lack of). When you use the unit for heating food with any amount of moisture, or if food oils star smoking (quite frequent when air frying), the lack of door seal becomes immediately apparent with steam/smoke escaping all around the top and right side. The right side air gap is particularly problematic as this is right where the electrical control panel w/LCD screen sits. We modified this seal to expand it to close the gap at least in the right side to protect the electronics inside. However, even with closing this gap, we just seem to have delayed the inevitable with this bad design - repeated exposure to steam has rendered the function selector control knob almost completely useless.
Understood that the steam/smoke does need to vent, however this current design vents it only thru the door right against the electronics causing them to fail.
There are high end countertop units on the market with much better designed door seals, one of them has a woven fiberglass seal like a standard range - that would be massively useful in this unit.
I would recommend this to a friend!
Response from breville.comBy Customer Service, December 4, 2023
Thank you for your review and feedback. Depending on the moisture content of the food you're air frying, there will be steam emitted from the door. The vents in the door are for just that purpose. The steam will get on the display panel. You'll see this noted in the user's manual, including under the Trouble Shooting section.
Steam is coming out from the oven door
• This is normal. The door is vented to release steam created from high moisture content foods such as frozen breads.
Water is dripping onto counter from under door
• This is normal. The condensation created from high moisture content foods such as frozen breads will run down the inside of the door and can drip onto the counter.
Since condensation builds up, if you are air frying fatty foods, grease can definitely be emitted along with the condensation. That's why we do suggest in the manual that when cooking fatty foods (e.g. chicken wings) use roasting pan instead of air fry/dehydrate basket to prevent the oil dripping. Discard excess oil in between the batches.
But we do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Steam is coming out from the oven door
• This is normal. The door is vented to release steam created from high moisture content foods such as frozen breads.
Water is dripping onto counter from under door
• This is normal. The condensation created from high moisture content foods such as frozen breads will run down the inside of the door and can drip onto the counter.
Since condensation builds up, if you are air frying fatty foods, grease can definitely be emitted along with the condensation. That's why we do suggest in the manual that when cooking fatty foods (e.g. chicken wings) use roasting pan instead of air fry/dehydrate basket to prevent the oil dripping. Discard excess oil in between the batches.
But we do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com