Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Average customer rating
4.5
(1,582 Reviews)
Rating breakdown 1,582 reviews
5 Stars
1,236
4 Stars
165
3 Stars
59
2 Stars
43
1 Star
79
89%of customers recommend this product.
(
1,208 out of
1,362)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Posted by: Jackie
Verified Purchase:Yes
We purchased this because it was rated as a top air fryer. This device does many things - including ruining 90 percent of the food i put in it. Air frying is definitely something this machine does NOT do well. It will turn your food to mush with a few burned pieces on the outsides.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, October 27, 2023
We're sorry to hear of your experience. We do suggest trying a recipe or two from our Breville+ recipe collection. https://www.breville.com/en-us/brevilleplus
This may help you adapt your own recipes to the oven for a better outcome. Please feel free to send us an email to askus@brevilleusa.com or call us at 866-273-8455. We'll be happy to help you from there.
But, we'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
This may help you adapt your own recipes to the oven for a better outcome. Please feel free to send us an email to askus@brevilleusa.com or call us at 866-273-8455. We'll be happy to help you from there.
But, we'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
2
Bad quality shelf and tray
on December 13, 2020
Posted by: Gustavo
I like the performance of the oven, but I am disappointed with the quality of the shelf and tray. Those pieces already look rusty and bad looking. It is a relatively new oven because it is only 5 months old and I use it once or twice a week. I am very careful with cleaning and all my appliances. I would like to know if you could review my complaint.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
1
Great oven bad design
on January 1, 2020
Posted by: Kirkwood
I hate writing bad reviews on what should have been an awesome product but I know for a fact this will not last a long time and for the price I am very very disappointed. The oven itself works great but how and where they have placed the digital timer and dials are ( DEFINITELY IN THE WRONG PLACE ) and on top of that, they have nothing in place to stop the steam and moisture that's pumping out of that side like the funnel of a steam engine from getting in there, and as you can guess in am already having issues with my oven already, it's been only 4 months since in bought mine, so for everyone who made it longer than a year I am really happy for you.
Written by a customer while visiting breville.com
Customer Rating
2
Great product! Poor design
on October 8, 2020
Posted by: Kenosha
First of all this was an upgrade from the pro. I hate that I cannot select the frozen option when on bake whereas I could do so with the pro. I normally cook frozen dinners and would like to be able to have that option. Next the steam/smoke keeps coming out in the from of the unit which is now leaving a dark mark on my counter tops and under my cabinets. It’s a very very poor design. I am not sure if I have a defective item and sure wish I could get an exchange as it makes no sense.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
4
Cookbook
on June 29, 2017
Posted by: Carol
I would like a cookbook to tell me specifically how to make various items in my new oven. Any suggestions how I could get one?
Written by a customer while visiting breville.com
Customer Rating
2
ESCAPING SMOKE THROUGH THE DOOR
on November 3, 2020
Posted by: FAMGI845
BOUGHT THIS LESS THAN A MONTH AGO AND I AM HIGHLY CONCERN STEAM AND SMOKE ESCAPE THROUGH THE FRONT DOOR AND GETS MY CABINETS ALL WET. HAD A SMALLER OVEN AND NEVER DID THAT IT CLOUDS THE SCREEN I AM AFRAID WONT LAST LONG DUE TO IT?
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, November 3, 2020
Hello,
Condensation from the door and the area around the control panel is actually normal with the BOV900 depending on the moisture content of the foods being cooked. It is recommended that there be a minimum of 6 inches of space over top of the oven for proper ventilation which should prevent any issue with the over head cabinets.
Condensation from the door and the area around the control panel is actually normal with the BOV900 depending on the moisture content of the foods being cooked. It is recommended that there be a minimum of 6 inches of space over top of the oven for proper ventilation which should prevent any issue with the over head cabinets.
Written by a customer while visiting breville.com
Customer Rating
1
Garbage
on May 8, 2022
Posted by: Lawrence
Just threw it in the garbage. The door worked for two weeks then started jamming. Next the heating element broke because the door guide struck it after the guide screw came out. I have had a Breville espresso machine for over a decade. This “oven” is not the same quality. Shameful design.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, May 9, 2022
Thank you for taking the time to post your review. We're sorry to hear of your experience. If you actually still have the oven, please file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV220509MR-1. Also, make sure to add your contact details with phone and email. We'll be happy to look into how we might help.
Written by a customer while visiting breville.com
Posted by: Smartcookie
Verified Purchase:Yes
It’s a great size if you have a big family. We made our thanksgiving ham in it. However it IS very noisy, the outside gets extremely hot so watch out for anything that might be around it because it could melt. Does not cook evenly when using the air frying mode, one side burns. And cleaning is impossible without significantly scratching the drip pan. You can’t use oven cleaner nor chemicals, and scrubbing too hard with a sponge will scratch it. So now it smokes very time I turn it on because it has caked on grease from the ham and the sweet potatoes fries I made.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com