Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Average customer rating
4.5
(1,609 Reviews)
Rating breakdown 1,609 reviews
5 Stars
1,254
4 Stars
167
3 Stars
60
2 Stars
46
1 Star
82
88%of customers recommend this product.
(
1,228 out of
1,388)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Customer Rating
1
Door failed after only 2 years
on January 17, 2023
Posted by: John
I’ve had the Breville Smart Oven Air Fryer Pro for 2 years. During this time, it worked fine in a 2-person household. I’ve used it for toasting bread daily and occasionally to roast vegetables. It has not been abused irresponsibly (i.e. by unsupervised children) or used in an unintended manner (liked a commercial kitchen). After only 2 years, the door has failed. After closing the oven door, it does not remain closed. It remains open during operation, leaving a gap, which allows for heat to escape via the gap. The heat that has leaked via the gap has left burn stains in the corners of the oven frame and on the sides of the door. Moreover, the heating has become inconsistent, leading to unevenly cooked food. Lastly, the door does not open gently anymore. It falls down when opening. Please see attached pics for reference. I would not recommend this product unfortunately due to its door failure only after 2 years.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, January 18, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
Don’t recommend
on December 7, 2022
Posted by: Do not recommend
I have purchased this same smart oven twice now. The first oven lasted me exactly two year and I purchased another one because I was happy with all of the options the smart oven gave me but my second smart oven pro broke at exactly the two year mark as well. It has given me an “E06” error anytime I want to turn it on to use. I was given the option to pay for repairs or get a new one at full price. For the amount that these ovens, they should last way longer than two years. I am really disappointed and will not be purchasing anything made by breville in the future.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, December 8, 2022
We're sorry to hear about your experience. It is true that when an appliance is beyond warranty, we do offer service as an option. But, we would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
Function Knob Problems
on March 26, 2019
Posted by: Matthew D.
While this oven is fantastic for cooking, getting it tot he desired function can be a real problem. After about 4 months ours has started to only scroll down and unplugging it is the only way tto solve this problem making it effectively useless. I have the 870XL espresso machine and we bought this because we liked their products so much, however this one hurts. I will post a follow up when they fix the problem.
Response from breville.comBy March 27, 2019
Thanks for working with us to resolve this unusual experience. Your new replacement Smart Oven Air is in the works as we speak. We appreciate you bringing the matter to our attention.
Written by a customer while visiting breville.com
Customer Rating
1
Elevan months and problems bloom
on April 14, 2019
Posted by: B W.
The Smart Oven Air has been wonderful until two weeks ago, (11months and 2 weeks old), now the door will not shut. Problem with the hinge and when I am able to shut the door, the air fryer mode time keeps blinking and shuts off early and doesn't cook the food. So greatly disappointment.
Response from breville.comBy April 15, 2019
Please reach out to Breville Support so we may assist you in resolving this matter directly. Apologies for any inconvenience.
Written by a customer while visiting breville.com
Customer Rating
5
So happy about this oven!
on September 30, 2020
Posted by: Kristin
I researched, watched review videos, top 5 air fryer videos, and could not pull the trigger on a purchase because of price. Well, you get what you pay for people! This oven is quiet as a mouse. No pulling out a drawer and flipping my potatoes. Just nice even heating and i can check on food through the glass door with the light. I guess they have to tell you the outside gets very hot. But I have hovered my hand over all sides of the oven during air frying and find it to be comfortable and not harmful to my cabinets. I also read reviews and was impressed by customer service compliments. I bought extra air fry baskets because I use that function a lot. I’m looking forward to exploring the other functions as well. I’m really impressed with the quality of this oven and I’ve used it every day since my purchase. VERY HAPPY!!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
it gets "old" real quickly
on August 4, 2022
Posted by: Anonymous
I bought this BOV900 around 4-5 years ago but the black lettering on the front are not almost there anymore and one of the heating elements broke even though we do pampered all our appliances and devices. I had a previous model from Breville and the only reason why I decided to get this newer one was because of the air fry. Perhaps the older generation were constructed better, I don't really know.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, August 4, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: Sandra LC.
Verified Purchase:Yes
I love this countertop oven! It’s so easy to use. It comes with so much! 3 racks, one which is more like a basket. There’s also a pizza pan. Can easily cook a whole Capon or small Turkey. Also comfortably fit 13 x 9 casserole dish with handles. You can buy separately a wood cutting board with fee that nest on top of the oven. It’s great for giving spice to set the extra racks on when using the oven As well protecting cupboards from heat. The little specialty rubber feet it has raises the board about 1” off the oven top so it’s still able to disperse heat. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
FABULOUS APPLIANCE, GREAT SUPPORT, DO NOT GET SEA SALT COLOR!
on March 13, 2021
Posted by: S PALLANT
I purchased this oven from Williams Sonoma >18 months ago and I love just about everything about it. Still giving it 5 stars! I don't use the air-fryer feature often, because it is quite loud and very hot; noise is annoying and I pull it away from cabinets, so they don't overheat. "Convection" is my setting of choice. I was very excited to order the white "sea-salt" color, as I have a white kitchen, but soon after I began cooking, the paint started to discolor where the heat seeps out of the oven. Once the paint began to peel, I contacted WS who directed me to Breville , and after viewing the photos, they are replacing the appliance with no problem at all. Customer Service was exceptional. I thought about another cool color, but opted for stainless. Not as beautiful, but no paint to chip. I mostly cook vegetables and the oven does a lovely job caramelizing them. I make oil free fries with just seasoning and they are amazing. Other veggies too. Wonderful appliance!
I would recommend this to a friend!
Written by a customer while visiting breville.com