Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Average customer rating
4.5
(1,609 Reviews)
Rating breakdown 1,609 reviews
5 Stars
1,254
4 Stars
167
3 Stars
60
2 Stars
46
1 Star
82
88%of customers recommend this product.
(
1,228 out of
1,388)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Customer Rating
5
Incredible oven! No regrets paying full price!
on March 1, 2025
Posted by: Christy
We cook often and have not touched our big oven since we received this gem! The proof function is amazingly helpful. No more planning hours in advance if we want pizza or bread! I didn't have a pizza stone for this size oven and we usually bake our pizza on the outside grill that goes over 700 degrees but decided to try home made pizza anyway. The included pizza pan which I thought would be useless somehow turned out incredibly crispy crust pizza! The toast function makes crispy bread taste like its fresh baked. I love the large window that allows me to monitor the cooking process. Watching my focaccia bread rise as it baked was amazing! I've used every function except air fry and dehydrate. We used to have a dedicated drawer type air fryer that we used often but grease flies and gets everywhere in the elements and invariably ends up smelling rancid after time no matter how hard you try to clean. I don't want to chance that with this oven. The wings come out crispy enough on regular bake and convection. The fact that it can go to low temps allows me to reverse sear steaks that come out like sous vide! (My big gas oven had trouble holding the low temperatures without turning off.) This oven fits a 5 1/2 qt Le Creuset dutch oven with the black knob (not the metal knobs as those are bigger) and a 3 1/2 qt Le Creuset braiser. (Just a note that I was concerned when I read another review that criticized the oven having PTFE. In researching, I found that PTFE is considered safe (unlike PFOA) especially at temps under 500 degrees and this oven only goes to 480). I've seen pictures in the reviews where people are not allowing six inches on both sides and on top. I think that's critical because it's a powerful little oven and of course, logic tells you steam has to escape or it will explode! So make sure you allow it enough room! Overall, thrilled with this purchase!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
"SELECT" Dial Broke - Can't Choose Cook Option!
on April 27, 2025
Posted by: JoyOfCooking
Loved this oven until the "Select" turn dial stopped working correctly. Now it's INFURIATING to try and choose the cook mode you want to use. We've only used the oven just over a year and now it's almost impossible to use. The heating and cooking and toasting still work, but it take 5 minutes just to choose them! Grrrrr!
https://www.youtube.com/shorts/SWLEayiQnM0
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, April 28, 2025
We are truly sorry for the inconvenience. We've sent a separate email to you and hope you will give us the opportunity to correct the situation.
Written by a customer while visiting breville.com
Posted by: Mariane
Verified Purchase:Yes
I am trying many dishes and have ascertained that for reheating it is too slow, same with dehydrating both taking ages. Roasting is very good but you have to keep checking as the times are often different from the recipes. Keeping warm is quite good and air frying good but a different texture than deep frying more crispy but dryer. I need to do more with it to iron out the recipes and times. We still need to use the microwave as it takes ages to reheat which is a bummer as it a more counter space used up,
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
Baking feature
on October 18, 2020
Posted by: K B
We have owned 3 Breville ovens. Two smaller ovens and were very pleased with there performance. However, the Smart Oven Air oven needs another heating element on the bottom because my cakes, muffins, breads brown only on the sides above the two elements and the rest of the product is raw looking. I have read the enclosed booklet on customer use and follow instructions for baking. I have even placed my baking pan on your pizza or broiler pan hoping this would conduct heat more evenly but it still does't salve the issue of not having a center bottom element to brown the bottom center of my products.
When friends see my oven and ask how I like it I have to say "If you like it buy the smaller model. This oven is not what I expected from Breville."
Please advise because the baking feature I use the most is not working for me.
When friends see my oven and ask how I like it I have to say "If you like it buy the smaller model. This oven is not what I expected from Breville."
Please advise because the baking feature I use the most is not working for me.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
1
disappointing oven
on December 22, 2019
Posted by: Abbyvn
Toast function very slow. set for toast, dark, 7 minutes = white. additional 4+ minutes = light toast. Tried air fried chicken; not crispy at all. air fried bacon took 25 minutes. The clean up was very time consuming, even with the roasting pan beneath the air fry basket. going back to my smaller air fryer and toaster. Very disappointing especially given the price for this "do it all" oven.
Written by a customer while visiting breville.com
Customer Rating
4
Some good and some not so good
on February 20, 2021
Posted by: John W
I started out buying the Breville 800XL. It was amazing and the toasting was as close to perfect as I've seen. Actually, I didn't have any issues with it. It simply turns out I bought the wrong one. I was looking for the air fryer (and then the dehydrator) options. I stepped up to the Breville 900. The Breville 900 air fryer option is amazing. My wife and I loved it. The dehydrator has been nice but needing 8+ hours to complete, is a bit much for me.
The most disappoint is the toasting option. It seems to have taken a hit. We've tried moving the rack up & down. Doing so shows a slight improvement to which ever side is now closer to the heating elements. After trying several different breads to be sure it wasn't something with the types of bread. Trying several different darkness settings and moving the rack up and down. I can't help but think the toasting feature has taken a hit by including the extra features of air frying and dehydrating. Personally, my morning toast and my wife's air fried potatoes are more important than anything dehydrated. So I am going to take a step down and give the Breville 860 a try. Overall, I do like the Breville products and would recommend them to anyone who asks. I would just be sure to let them know, there seems to be a bit of give and take.
The most disappoint is the toasting option. It seems to have taken a hit. We've tried moving the rack up & down. Doing so shows a slight improvement to which ever side is now closer to the heating elements. After trying several different breads to be sure it wasn't something with the types of bread. Trying several different darkness settings and moving the rack up and down. I can't help but think the toasting feature has taken a hit by including the extra features of air frying and dehydrating. Personally, my morning toast and my wife's air fried potatoes are more important than anything dehydrated. So I am going to take a step down and give the Breville 860 a try. Overall, I do like the Breville products and would recommend them to anyone who asks. I would just be sure to let them know, there seems to be a bit of give and take.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Love It
on April 16, 2020
Posted by: GREGORY B.
I was looking for a good Counter Top Fryer/Oven/Toaster for the house. About 3 years ago, I purchase a Breville Oven for the Breakroom area for a 45 person Guard Force. They loved the one they got, and after 3 years of daily use, it is still going strong. So I decided to go with Breville for my home, and I was not disappointed. Pizza's and fries come out great. Doing cheesy bread is easier, and Air Frying chicken is simple. Needed additional mess baskets for how much we use the Air Fryer setting. Opened and set up on Christmas day 2019, ours has been used almost every single day. I will be purchasing more Breville's in the future.
Written by a customer while visiting breville.com
Customer Rating
1
Love Breville products, but be prepared to replace the Smart Oven every 4 years!
on April 26, 2021
Posted by: Mandi
I have quite a few Breville products in my kitchen, but my favorite has been the Smart Oven. I first purchased a smart oven in 2013 (which died in 2017). Then, in 2017 I purchased the BOV900BSS (Smart Oven Air). Again, it was a great product while it lasted. The start button recently stopped working (2021). I really enjoyed the capacity of this oven. The ability to toss a 9x13 in it made meal prep much easier. I'm rating it at "one star" only because of the lack of life span. Hopefully, this helps someone make a more informed decision while shopping the many options the internet has to offer. I would recommend it to a friend with the caveat of "expect it crash at the 4 yr mark".
I would recommend this to a friend!
Response from breville.comBy CS, May 3, 2021
Thank you for your review and your feedback. Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210426MR-1. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com