Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Average customer rating
4.5
(1,593 Reviews)
Rating breakdown 1,593 reviews
5 Stars
1,244
4 Stars
165
3 Stars
60
2 Stars
43
1 Star
81
89%of customers recommend this product.
(
1,216 out of
1,373)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Customer Rating
4
Some good and some not so good
on February 20, 2021
Posted by: John W
I started out buying the Breville 800XL. It was amazing and the toasting was as close to perfect as I've seen. Actually, I didn't have any issues with it. It simply turns out I bought the wrong one. I was looking for the air fryer (and then the dehydrator) options. I stepped up to the Breville 900. The Breville 900 air fryer option is amazing. My wife and I loved it. The dehydrator has been nice but needing 8+ hours to complete, is a bit much for me.
The most disappoint is the toasting option. It seems to have taken a hit. We've tried moving the rack up & down. Doing so shows a slight improvement to which ever side is now closer to the heating elements. After trying several different breads to be sure it wasn't something with the types of bread. Trying several different darkness settings and moving the rack up and down. I can't help but think the toasting feature has taken a hit by including the extra features of air frying and dehydrating. Personally, my morning toast and my wife's air fried potatoes are more important than anything dehydrated. So I am going to take a step down and give the Breville 860 a try. Overall, I do like the Breville products and would recommend them to anyone who asks. I would just be sure to let them know, there seems to be a bit of give and take.
The most disappoint is the toasting option. It seems to have taken a hit. We've tried moving the rack up & down. Doing so shows a slight improvement to which ever side is now closer to the heating elements. After trying several different breads to be sure it wasn't something with the types of bread. Trying several different darkness settings and moving the rack up and down. I can't help but think the toasting feature has taken a hit by including the extra features of air frying and dehydrating. Personally, my morning toast and my wife's air fried potatoes are more important than anything dehydrated. So I am going to take a step down and give the Breville 860 a try. Overall, I do like the Breville products and would recommend them to anyone who asks. I would just be sure to let them know, there seems to be a bit of give and take.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Love It
on April 16, 2020
Posted by: GREGORY B.
I was looking for a good Counter Top Fryer/Oven/Toaster for the house. About 3 years ago, I purchase a Breville Oven for the Breakroom area for a 45 person Guard Force. They loved the one they got, and after 3 years of daily use, it is still going strong. So I decided to go with Breville for my home, and I was not disappointed. Pizza's and fries come out great. Doing cheesy bread is easier, and Air Frying chicken is simple. Needed additional mess baskets for how much we use the Air Fryer setting. Opened and set up on Christmas day 2019, ours has been used almost every single day. I will be purchasing more Breville's in the future.
Written by a customer while visiting breville.com
Customer Rating
1
Love Breville products, but be prepared to replace the Smart Oven every 4 years!
on April 26, 2021
Posted by: Mandi
I have quite a few Breville products in my kitchen, but my favorite has been the Smart Oven. I first purchased a smart oven in 2013 (which died in 2017). Then, in 2017 I purchased the BOV900BSS (Smart Oven Air). Again, it was a great product while it lasted. The start button recently stopped working (2021). I really enjoyed the capacity of this oven. The ability to toss a 9x13 in it made meal prep much easier. I'm rating it at "one star" only because of the lack of life span. Hopefully, this helps someone make a more informed decision while shopping the many options the internet has to offer. I would recommend it to a friend with the caveat of "expect it crash at the 4 yr mark".
I would recommend this to a friend!
Response from breville.comBy CS, May 3, 2021
Thank you for your review and your feedback. Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210426MR-1. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
1
Door failed after only 2 years
on January 17, 2023
Posted by: John
I’ve had the Breville Smart Oven Air Fryer Pro for 2 years. During this time, it worked fine in a 2-person household. I’ve used it for toasting bread daily and occasionally to roast vegetables. It has not been abused irresponsibly (i.e. by unsupervised children) or used in an unintended manner (liked a commercial kitchen). After only 2 years, the door has failed. After closing the oven door, it does not remain closed. It remains open during operation, leaving a gap, which allows for heat to escape via the gap. The heat that has leaked via the gap has left burn stains in the corners of the oven frame and on the sides of the door. Moreover, the heating has become inconsistent, leading to unevenly cooked food. Lastly, the door does not open gently anymore. It falls down when opening. Please see attached pics for reference. I would not recommend this product unfortunately due to its door failure only after 2 years.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, January 18, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
Don’t recommend
on December 7, 2022
Posted by: Do not recommend
I have purchased this same smart oven twice now. The first oven lasted me exactly two year and I purchased another one because I was happy with all of the options the smart oven gave me but my second smart oven pro broke at exactly the two year mark as well. It has given me an “E06” error anytime I want to turn it on to use. I was given the option to pay for repairs or get a new one at full price. For the amount that these ovens, they should last way longer than two years. I am really disappointed and will not be purchasing anything made by breville in the future.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, December 8, 2022
We're sorry to hear about your experience. It is true that when an appliance is beyond warranty, we do offer service as an option. But, we would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
Function Knob Problems
on March 26, 2019
Posted by: Matthew D.
While this oven is fantastic for cooking, getting it tot he desired function can be a real problem. After about 4 months ours has started to only scroll down and unplugging it is the only way tto solve this problem making it effectively useless. I have the 870XL espresso machine and we bought this because we liked their products so much, however this one hurts. I will post a follow up when they fix the problem.
Response from breville.comBy March 27, 2019
Thanks for working with us to resolve this unusual experience. Your new replacement Smart Oven Air is in the works as we speak. We appreciate you bringing the matter to our attention.
Written by a customer while visiting breville.com
Customer Rating
1
Elevan months and problems bloom
on April 14, 2019
Posted by: B W.
The Smart Oven Air has been wonderful until two weeks ago, (11months and 2 weeks old), now the door will not shut. Problem with the hinge and when I am able to shut the door, the air fryer mode time keeps blinking and shuts off early and doesn't cook the food. So greatly disappointment.
Response from breville.comBy April 15, 2019
Please reach out to Breville Support so we may assist you in resolving this matter directly. Apologies for any inconvenience.
Written by a customer while visiting breville.com
Customer Rating
5
So happy about this oven!
on September 30, 2020
Posted by: Kristin
I researched, watched review videos, top 5 air fryer videos, and could not pull the trigger on a purchase because of price. Well, you get what you pay for people! This oven is quiet as a mouse. No pulling out a drawer and flipping my potatoes. Just nice even heating and i can check on food through the glass door with the light. I guess they have to tell you the outside gets very hot. But I have hovered my hand over all sides of the oven during air frying and find it to be comfortable and not harmful to my cabinets. I also read reviews and was impressed by customer service compliments. I bought extra air fry baskets because I use that function a lot. I’m looking forward to exploring the other functions as well. I’m really impressed with the quality of this oven and I’ve used it every day since my purchase. VERY HAPPY!!
I would recommend this to a friend!
Written by a customer while visiting breville.com