Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Average customer rating
4.5
(1,593 Reviews)
Rating breakdown 1,593 reviews
5 Stars
1,244
4 Stars
165
3 Stars
60
2 Stars
43
1 Star
81
89%of customers recommend this product.
(
1,216 out of
1,373)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Posted by: Joe
Verified Purchase:Yes
So far, I have cooked fish fillets, french fries, pizza, breaded shrimp, and chicken thighs. I must say that everything turned out great, but cleaning the inside top of the oven is extremely hard! The manual and Breville Videos talk a lot about not using harsh chemicals and abrasives. The sides and all the accessories are easy to clean! But I have big hands and trying to clean the inside top is pretty much impossible!
I would recommend this to a friend!
Response from breville.comBy Customer Service, July 5, 2024
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
2
More Problems
on December 28, 2024
Posted by: Mark
This is my 2nd purchase of this product. The first one stopped working just after the warranty period but my credit card extended warranty benefit paid for this second one. One my first time using it, I am not able to set the temperature above 250 degrees in the bake setting. What is going on? Please help as I really want to enjoy this product.
Response from breville.comBy Customer Service, December 30, 2024
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Posted by: Mick
Verified Purchase:Yes
This was received as a Christmas gift so we are just beginning to use it. It is taking a while to figure out all that we can do with it, but so far, so good.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Breville for the WIN!
on February 21, 2025
Posted by: Rachel
Having had a Breville espresso machine for years I knew when I went for an air fryer it would be Breville. We’ve had this for almost 2 mo and I couldn’t be happier.
TBH this is a revolutionary appliance. I can do anything with this! We no longer do toast 2 pcs a time leaving some eating and some waiting! I’ve dehydrated 4-5x already and NO dragging out a separate appliance. Air frying is fantastic and simply adding baskets doubles the already substantial capacity.
We “broil” our French onion soup in one or two serving batches without heating the whole oven and rearranging racks - SO convenient.
Like my espresso machine I clean this after every use and because of the high quality I expect it to look like new for years to come.
Couldn’t be happier and Breville honoring the sale price was just icing on the cake! In a world of cheap, disposable appliances it’s nice to know Breville is keeping up the quality.
TBH this is a revolutionary appliance. I can do anything with this! We no longer do toast 2 pcs a time leaving some eating and some waiting! I’ve dehydrated 4-5x already and NO dragging out a separate appliance. Air frying is fantastic and simply adding baskets doubles the already substantial capacity.
We “broil” our French onion soup in one or two serving batches without heating the whole oven and rearranging racks - SO convenient.
Like my espresso machine I clean this after every use and because of the high quality I expect it to look like new for years to come.
Couldn’t be happier and Breville honoring the sale price was just icing on the cake! In a world of cheap, disposable appliances it’s nice to know Breville is keeping up the quality.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
Awful Alert Sound
on April 20, 2025
Posted by: Victoria89
I've owned several Breville toaster ovens and have loved them. But this new one with the air fryer feature has the most obnoxious alert sound I've ever heard from an appliance. It made me just about jump out of my seat. It's at least twice as loud as my previous Breville with a piercing squawk to it. What were they thinking?
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, April 21, 2025
Thank you for your review and feedback. You will find instructions regarding altering the alert volume on Page 13 of the manual. You'll be able to determine your desired alert volume that way. Should other issues arise, please feel free to call us at 866.273.8455 or create a case through our support hub. We'll be happy to help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
"SELECT" Dial Broke - Can't Choose Cook Option!
on April 27, 2025
Posted by: JoyOfCooking
Loved this oven until the "Select" turn dial stopped working correctly. Now it's INFURIATING to try and choose the cook mode you want to use. We've only used the oven just over a year and now it's almost impossible to use. The heating and cooking and toasting still work, but it take 5 minutes just to choose them! Grrrrr!
https://www.youtube.com/shorts/SWLEayiQnM0
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, April 28, 2025
We are truly sorry for the inconvenience. We've sent a separate email to you and hope you will give us the opportunity to correct the situation.
Written by a customer while visiting breville.com
Customer Rating
1
Baking feature
on October 18, 2020
Posted by: K B
We have owned 3 Breville ovens. Two smaller ovens and were very pleased with there performance. However, the Smart Oven Air oven needs another heating element on the bottom because my cakes, muffins, breads brown only on the sides above the two elements and the rest of the product is raw looking. I have read the enclosed booklet on customer use and follow instructions for baking. I have even placed my baking pan on your pizza or broiler pan hoping this would conduct heat more evenly but it still does't salve the issue of not having a center bottom element to brown the bottom center of my products.
When friends see my oven and ask how I like it I have to say "If you like it buy the smaller model. This oven is not what I expected from Breville."
Please advise because the baking feature I use the most is not working for me.
When friends see my oven and ask how I like it I have to say "If you like it buy the smaller model. This oven is not what I expected from Breville."
Please advise because the baking feature I use the most is not working for me.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
1
disappointing oven
on December 22, 2019
Posted by: Abbyvn
Toast function very slow. set for toast, dark, 7 minutes = white. additional 4+ minutes = light toast. Tried air fried chicken; not crispy at all. air fried bacon took 25 minutes. The clean up was very time consuming, even with the roasting pan beneath the air fry basket. going back to my smaller air fryer and toaster. Very disappointing especially given the price for this "do it all" oven.
Written by a customer while visiting breville.com