Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Average customer rating
4.5
(1,582 Reviews)
Rating breakdown 1,582 reviews
5 Stars
1,236
4 Stars
165
3 Stars
59
2 Stars
43
1 Star
79
89%of customers recommend this product.
(
1,208 out of
1,362)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Customer Rating
2
The sounds this toaster makes….
on September 12, 2024
Posted by: Noah
We got this appliance for our wedding and love the functionality of it, but I have to keep it unplugged because it’s constantly buzzing a low, almost inaudible sound that is quite annoying. Since I keep it unplugged, every time I plug it in to use it, it makes a horribly designed loud beeping tone, repeatedly, to let me know it’s on. If that wasn’t enough the hinges squeal every time you open the little oven door. I cringe every time I use this appliance. It’s well designed otherwise, but seems like they did not take into account the auditory experience of this appliance, and made some mistakes along the way.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, September 12, 2024
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
Baking feature
on October 18, 2020
Posted by: K B
We have owned 3 Breville ovens. Two smaller ovens and were very pleased with there performance. However, the Smart Oven Air oven needs another heating element on the bottom because my cakes, muffins, breads brown only on the sides above the two elements and the rest of the product is raw looking. I have read the enclosed booklet on customer use and follow instructions for baking. I have even placed my baking pan on your pizza or broiler pan hoping this would conduct heat more evenly but it still does't salve the issue of not having a center bottom element to brown the bottom center of my products.
When friends see my oven and ask how I like it I have to say "If you like it buy the smaller model. This oven is not what I expected from Breville."
Please advise because the baking feature I use the most is not working for me.
When friends see my oven and ask how I like it I have to say "If you like it buy the smaller model. This oven is not what I expected from Breville."
Please advise because the baking feature I use the most is not working for me.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
1
disappointing oven
on December 22, 2019
Posted by: Abbyvn
Toast function very slow. set for toast, dark, 7 minutes = white. additional 4+ minutes = light toast. Tried air fried chicken; not crispy at all. air fried bacon took 25 minutes. The clean up was very time consuming, even with the roasting pan beneath the air fry basket. going back to my smaller air fryer and toaster. Very disappointing especially given the price for this "do it all" oven.
Written by a customer while visiting breville.com
Customer Rating
4
Some good and some not so good
on February 20, 2021
Posted by: John W
I started out buying the Breville 800XL. It was amazing and the toasting was as close to perfect as I've seen. Actually, I didn't have any issues with it. It simply turns out I bought the wrong one. I was looking for the air fryer (and then the dehydrator) options. I stepped up to the Breville 900. The Breville 900 air fryer option is amazing. My wife and I loved it. The dehydrator has been nice but needing 8+ hours to complete, is a bit much for me.
The most disappoint is the toasting option. It seems to have taken a hit. We've tried moving the rack up & down. Doing so shows a slight improvement to which ever side is now closer to the heating elements. After trying several different breads to be sure it wasn't something with the types of bread. Trying several different darkness settings and moving the rack up and down. I can't help but think the toasting feature has taken a hit by including the extra features of air frying and dehydrating. Personally, my morning toast and my wife's air fried potatoes are more important than anything dehydrated. So I am going to take a step down and give the Breville 860 a try. Overall, I do like the Breville products and would recommend them to anyone who asks. I would just be sure to let them know, there seems to be a bit of give and take.
The most disappoint is the toasting option. It seems to have taken a hit. We've tried moving the rack up & down. Doing so shows a slight improvement to which ever side is now closer to the heating elements. After trying several different breads to be sure it wasn't something with the types of bread. Trying several different darkness settings and moving the rack up and down. I can't help but think the toasting feature has taken a hit by including the extra features of air frying and dehydrating. Personally, my morning toast and my wife's air fried potatoes are more important than anything dehydrated. So I am going to take a step down and give the Breville 860 a try. Overall, I do like the Breville products and would recommend them to anyone who asks. I would just be sure to let them know, there seems to be a bit of give and take.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Love It
on April 16, 2020
Posted by: GREGORY B.
I was looking for a good Counter Top Fryer/Oven/Toaster for the house. About 3 years ago, I purchase a Breville Oven for the Breakroom area for a 45 person Guard Force. They loved the one they got, and after 3 years of daily use, it is still going strong. So I decided to go with Breville for my home, and I was not disappointed. Pizza's and fries come out great. Doing cheesy bread is easier, and Air Frying chicken is simple. Needed additional mess baskets for how much we use the Air Fryer setting. Opened and set up on Christmas day 2019, ours has been used almost every single day. I will be purchasing more Breville's in the future.
Written by a customer while visiting breville.com
Customer Rating
1
Love Breville products, but be prepared to replace the Smart Oven every 4 years!
on April 26, 2021
Posted by: Mandi
I have quite a few Breville products in my kitchen, but my favorite has been the Smart Oven. I first purchased a smart oven in 2013 (which died in 2017). Then, in 2017 I purchased the BOV900BSS (Smart Oven Air). Again, it was a great product while it lasted. The start button recently stopped working (2021). I really enjoyed the capacity of this oven. The ability to toss a 9x13 in it made meal prep much easier. I'm rating it at "one star" only because of the lack of life span. Hopefully, this helps someone make a more informed decision while shopping the many options the internet has to offer. I would recommend it to a friend with the caveat of "expect it crash at the 4 yr mark".
I would recommend this to a friend!
Response from breville.comBy CS, May 3, 2021
Thank you for your review and your feedback. Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210426MR-1. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
1
Door failed after only 2 years
on January 17, 2023
Posted by: John
I’ve had the Breville Smart Oven Air Fryer Pro for 2 years. During this time, it worked fine in a 2-person household. I’ve used it for toasting bread daily and occasionally to roast vegetables. It has not been abused irresponsibly (i.e. by unsupervised children) or used in an unintended manner (liked a commercial kitchen). After only 2 years, the door has failed. After closing the oven door, it does not remain closed. It remains open during operation, leaving a gap, which allows for heat to escape via the gap. The heat that has leaked via the gap has left burn stains in the corners of the oven frame and on the sides of the door. Moreover, the heating has become inconsistent, leading to unevenly cooked food. Lastly, the door does not open gently anymore. It falls down when opening. Please see attached pics for reference. I would not recommend this product unfortunately due to its door failure only after 2 years.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, January 18, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
Function Knob Problems
on March 26, 2019
Posted by: Matthew D.
While this oven is fantastic for cooking, getting it tot he desired function can be a real problem. After about 4 months ours has started to only scroll down and unplugging it is the only way tto solve this problem making it effectively useless. I have the 870XL espresso machine and we bought this because we liked their products so much, however this one hurts. I will post a follow up when they fix the problem.
Response from breville.comBy March 27, 2019
Thanks for working with us to resolve this unusual experience. Your new replacement Smart Oven Air is in the works as we speak. We appreciate you bringing the matter to our attention.
Written by a customer while visiting breville.com