Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Average customer rating
4.5
(1,604 Reviews)
Rating breakdown 1,604 reviews
5 Stars
1,251
4 Stars
166
3 Stars
60
2 Stars
46
1 Star
81
89%of customers recommend this product.
(
1,224 out of
1,383)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Customer Rating
4
Loved our Toaster Oven until Recently
on February 25, 2024
Posted by: Chris
This is our second Breville toaster oven. We upgraded from the first one and love the size and features of the larger smart oven. We loved Breville so much we bought one for our daughter when she moved. The problem is only after three years, we are experiencing problems with the toaster oven turning off mid cycle and then sometimes turning back on. We purchased the more expensive model in hopes of having it for many years. I am very disappointed and contemplating purchasing another brand. I honestly don’t know if I would recommend.
Response from breville.comBy Customer Service, February 26, 2024
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Posted by: Lena
Verified Purchase:Yes
I can find only one thing I would change about this oven, that would be that the heating elements were covered.
Written by a customer while visiting breville.com
Posted by: K Y
Verified Purchase:Yes
Unit works perfectly, but the magnetic strips are annoying, whenever the door is closed the rack snaps into the door.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Linda
Verified Purchase:Yes
I called them because of my breville smart oven air fryer because The air fryer does not work any longer. They know about a heating problem for it, but do not offer to replace it.
Response from breville.comBy Customer Service, May 20, 2024
We're sorry to hear of your disappointment. It does seem that you're oven is beyond warranty. But, we'll be happy to look into how else we might assist you. Please expect an email shortly.
Written by a customer while visiting breville.com
Customer Rating
3
Works great for awhile
on May 19, 2024
Posted by: Steve R
We depend on our toaster over and it has been fabulous with the exception that after a couple of years, the mode selector know begins to act erratic to the point that selecting a cooking mode begins to become a chores as the knob scrolls without any predictably. This is the second oven to do this!
Response from breville.comBy Customer Service, May 20, 2024
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: LD
Verified Purchase:Yes
We love everything about the oven! It makes makes cooking, baking and air frying a wonderful adventure each and every time we use it!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: LMG
Verified Purchase:Yes
Love this product and use daily. So versatile. Doesn’t heat up room like the large oven. Would buy again and again.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
2
Great oven but died after 2yrs
on June 27, 2024
Posted by: James
Great oven however after about 2yrs it quit heating. It turns on and just sits there and never gets hot. Occasionally it will work but more often than not it doesn’t heat. This is my second and last breville smart oven. Sad
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, June 28, 2024
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com