Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Average customer rating
4.5
(1,582 Reviews)
Rating breakdown 1,582 reviews
5 Stars
1,236
4 Stars
165
3 Stars
59
2 Stars
43
1 Star
79
89%of customers recommend this product.
(
1,208 out of
1,362)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Customer Rating
1
Start button quits working
on November 28, 2022
Posted by: Dave
We've purchased two of these (Breville Smart Oven Air Fryer Pro, Brushed Stainless Steel, BOV900BSS) since 10/26/2022. Both worked for a while and then the start button quit working correctly. Both times the screen on both units displays a two line code, first line = 120, second line = 9067. The thing is that we really like the unit and want one that will keep working, given the cost.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, November 29, 2022
We're sorry to hear about your experience with your appliance. That error message means the Start button has been held down too long. We would very much like to see if we can assist you further. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
E1 errors and glass exploded on replacement
on December 27, 2020
Posted by: Steven T
E1 error and replaced with glass exploded. This is the truth
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
1
glass shattered
on January 21, 2021
Posted by: Rebecca
After 2 months. Glass shattered while cooking.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
1
Warning: do not purchase
on July 3, 2021
Posted by: Michael
This is a good if not great product when it works. Unfortunately, three years later the door does not shut properly because a problem with the hinge. I tried fixing the problem myself and cut my finger pretty badly during the process and it was hard to reassemble correctly. For the price, these units do not last as long as required.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, July 6, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: VN
Verified Purchase:Yes
It is a great product. Love the feature and functionality. But I am worried about durability. The piece I first got stopped working after just over a year. Breville 2 year warranty covered me (thanks for that!) and I got a replacement. But now I am keeping my fingers crossed what would happen in another year's time to the replacement piece
My old oven which this Breville oven replaced was about a fifth of the price, never broke down, lasted until I decide to replace it for this newer piece. I would have thought one would get at least as much reliability when I am paying a lot more.
Response from breville.comBy Consumer Support, May 25, 2022
Thank you for taking the time to post your review. We do apologize for your experience with your appliance. Thank you for allowing us to rectify the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.
Written by a customer while visiting breville.com
Customer Rating
4
Decent overall but could use some improvements
on February 24, 2023
Posted by: Cathy
Verified Purchase:Yes
The oven takes a long time to preheat. It could be because it is large compared to our previous toaster oven.
It does not come with a drip pan for Air Frying! This is essential. The instructions say to not Air Fry food that drips... most of what we like to Air Fry drips! We were able to find a pan that works, but we did have to purchase it separately. Breville did not make one that would fit.
It would be a big improvement to have a self cleaning cycle on the oven. After only a short time, it's dirty inside and impossible to clean.
It does not come with a drip pan for Air Frying! This is essential. The instructions say to not Air Fry food that drips... most of what we like to Air Fry drips! We were able to find a pan that works, but we did have to purchase it separately. Breville did not make one that would fit.
It would be a big improvement to have a self cleaning cycle on the oven. After only a short time, it's dirty inside and impossible to clean.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Danny
Verified Purchase:Yes
I’ve had Breville’s Smart Oven Air Fryer Pro for nearly a month now, and I’m still enamored with it — so much packed into this unit. In fact, the Air Fryer Pro is so versatile, I rarely use the full-size oven anymore. And, of course, Breville’s incredible quality is deeply baked [pun not intended] into it, so I expect to use it reliably for many years.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Can't top that!
on February 2, 2018
Posted by: Pamela S.
I really appreciate my "the Smart Oven:registered: Air". I hesitated for a while and shopped around looking for a good price. The price at major department stores were more than the price on this site. Purchased in December, just used it for the first time; pizza. The pizza cooked on the convection setting, was ready before the 20 minutes was up. I don't use the oven on my stove anymore. I love the fact that this machine has a dehydrate setting also. It looks GREAT on my counter top. I love using it. So far, I have NO complaints about this oven. Thank You Breville.
Written by a customer while visiting breville.com