Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Average customer rating
4.5
(1,609 Reviews)
Rating breakdown 1,609 reviews
5 Stars
1,254
4 Stars
167
3 Stars
60
2 Stars
46
1 Star
82
88%of customers recommend this product.
(
1,228 out of
1,388)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Customer Rating
3
Works great * but be prepared for some things to fail.
on November 25, 2023
Posted by: Janabeart
We bought this two years ago to expedite, making toast for our family of five. However, I have used it to make chicken, cookies, roasted vegetables, air, fried fish and chicken, and even cake.
However, the hinge on the door has failed, which has it open precariously and not close securely. So as the machine still works well, the cooking can be uneven. I wish it would’ve lasted longer than this. I would recommend with the knowledge of the Asterix.
I would recommend this to a friend!
Response from breville.comBy Customer Service, November 27, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Posted by: Joepa
Verified Purchase:Yes
This is my second Smart Oven. I would still have my first one if the door did not have a problem closing completely - Breville offered to repair it for me and they also offered me a substantial discount on a new one - i opted for the new one - I love the product - very versatile, very dependable, very usable...I highly recommend all Breville products - I also have a Breville toaster...
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
Door not closing.
on December 20, 2023
Posted by: Mar
The smart oven air fryer pro Initially worked great, but after only 17 months all of the sudden the it started having issues. The door when closing by default leaves an open gap, no longer fully closing without it being pushed.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, December 21, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there
Written by a customer while visiting breville.com
Customer Rating
1
Peeling back wall
on January 5, 2024
Posted by: Katy
Back wall is peeling.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, January 8, 2024
We're sorry to hear of your experience with the appliance. We do see you were able to contact a representative, and that they are assisting you. Thank you for allowing us to look into how we might resolve the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.
Written by a customer while visiting breville.com
Posted by: Mayra
Verified Purchase:Yes
It arrived a few weeks ago and we’ve used it almost every night. It’s such a staple in our kitchen
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
3
Doesn’t last!
on January 13, 2024
Posted by: Rosie G
We love this oven and use it daily. The door however no longer closes properly and the timer malfunctions due to it.
Response from breville.comBy Customer Service, January 17, 2024
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Posted by: Amy
Verified Purchase:Yes
I upgraded from my old breville oven to this one. I love it. I think my husband uses it more than I. There is no reason to use the big oven anymore. I love this oven.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Size is great and AF did a nice job on Wings
on February 3, 2024
Posted by: June
Verified Purchase:Yes
So far so good.., only had it for 2 weeks. We have used toast, air fryer, broil, and bake settings so far and didn’t have an issue with any of those settings. Got some good ideas for drip trays when using the crisper basket. Two items I wish would be available via Breville is a tray that accompanies the crisper trays and a low profile rolling tray to use under the BSOAF to make it easier to pull out from under my cabinets. I did add the cutting board to keep on the top of my unit and that has been very helpful to have. We are both very happy with our Smart oven air fryer pro.
I would recommend this to a friend!
Written by a customer while visiting breville.com