Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Average customer rating
4.5
(1,582 Reviews)
Rating breakdown 1,582 reviews
5 Stars
1,236
4 Stars
165
3 Stars
59
2 Stars
43
1 Star
79
89%of customers recommend this product.
(
1,208 out of
1,362)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Customer Rating
3
Great when it worked but.....
on March 24, 2023
Posted by: DP
I've owned this oven for a few years and loved it (I previously had a smaller Breville oven with less features) until it started to have problems. First the oven door stopped closing properly (my husband found out online that this is a frequent complaint) but we still used the oven. Then the oven - after preheating - would make a popping noise. Whenever that happened, the oven would go back to the preheating mode with the timer flashing but the time would not decrease so....I had no idea how long something was cooking. I would have to open the door and shut it again for the oven to continue cooking properly. But now, the popping noise happens quite often during a cooking cycle and it's silly to keep opening and closing the door. I can use a separate timer but.....really? I expected more from Breville.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, March 27, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Posted by: Kay
Verified Purchase:Yes
Takes 2x time to make toast than beloved Breville toaster oven. Takes practice to learn how to use the air fryer as lots of different air fries on market and all cook differently. I got so wouldn’t have to have 2 appliances on counter, but takes a lot of cleaning time with multiple trays to catch basket. Tried parchment paper to reduce but it allows moisture build up. Found tip to open door if see moisture build up, which works, but doesn’t keep air temp throughout oven when you do that. Was nice to use as oven when our AC was out.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
4
The best oven in its class ( But air frying 🤔)
on June 24, 2023
Posted by: Rocky
This is our 2nd Breville oven we use every feature EXCEPT the air fryer we used it once and compared to the dedicated air fryer’s from other brands this is impossible to clean afterwards. Especially when fat from chicken hits the coils above there’s no good way to effectively clean it . However the roasting feature is my favorite. For a small appliance it’s extremely consistent. We love all our Breville products. Waiting for their pizza oven to come down in price.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: dreed13
Verified Purchase:Yes
We gained the air fry function but the toaster oven isn't as good. We now have to set it to 5 for some what toasted toast.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, June 29, 2023
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
5
Smart oven and fryer
on July 25, 2023
Posted by: Raminder
The smart oven air fryer pro Initially worked great, but after only one years it started having issues. The door. , no longer fully closing without it being pushed. I have called the customer service. They took care the issue and I am very pleased. Very satisfied with Sandra ‘s customer service.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
3
3 years old but hinge just broke
on October 22, 2023
Posted by: Deb
I use this more than my oven. The convenience is amazing. We broil, air fry, bake meals… I don’t use this for baking cookies and cakes because for some reason it doesn’t bake baked goods evenly. I am now looking replace due to I’m afraid the door will shatter because of the hinge being broken. I am debating getting a Breville or a Ninja.
Response from breville.comBy Customer Service, October 23, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
3
It’s pretty good, but….
on October 25, 2023
Posted by: Noel
I love this air fryer. You can cook literally everything! But it bothers me that it doesn’t come with an anti dripping tray besides the crumb tray, so when you are cooking, you are going to have to clean the bottom before it sticks to the oven; I can’t find any accessories to fix that problem either.
Response from breville.comBy Customer Service, October 26, 2023
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
2
Great until it isn’t
on November 7, 2023
Posted by: Nik
This was my 2nd Breville toaster oven. The first one lasted for 6+ years and we loved it so much that we bought a bigger one. This one has lasted for about 2 years before the door stopped closing the entire way leaving a gap and making it so the door sensor turns the oven off and has become unreliable and inconsistent. When it worked….it was awesome but it seems like lesser quality than older version since it only lasted a short time.
Written by a customer while visiting breville.com