Item is great. I was looking for an air fryer and this is great for a multi-use item. It is a little louder than expected. But with that being said, it’s a versatile, high-quality appliance that has simplified my cooking process and produced consistently delicious results. I have enjoyed making flautas! I highly recommend it to anyone looking for a reliable and multi-functional addition to their kitchen.
We depend on our toaster over and it has been fabulous with the exception that after a couple of years, the mode selector know begins to act erratic to the point that selecting a cooking mode begins to become a chores as the knob scrolls without any predictably. This is the second oven to do this!
Response from breville.comBy Customer Service, May 20, 2024
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
I called them because of my breville smart oven air fryer because The air fryer does not work any longer. They know about a heating problem for it, but do not offer to replace it.
Response from breville.comBy Customer Service, May 20, 2024
We're sorry to hear of your disappointment. It does seem that you're oven is beyond warranty. But, we'll be happy to look into how else we might assist you. Please expect an email shortly.
In spite of a defective first-purchase of this a few years ago (door would not close), this was quickly replaced by Breville. Recently the fan in the replacement went out, so returned to Breville only to learn that it could not be repaired to meet their standards. They offered to replace at a good discount, so recently I purchased it again.
I am crazy about this oven and use whenever possible instead of my full size one. It does what it says. The only thing I have not tried is the dehydrator, but plan to do so. In spite of the 2 random problems, I do not want to be without this oven, and highly recommend. Breville was great to work with as well. A superb company with a great product, and would get again.