Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro - Brushed Stainless Steel
Average customer rating
4.5
(1,646 Reviews)
Rating breakdown 1,646 reviews
5 Stars
1,286
4 Stars
170
3 Stars
61
2 Stars
46
1 Star
83
89%of customers recommend this product.
(
1,263 out of
1,424)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro - Brushed Stainless Steel
Posted by: Cindy J
Verified Purchase:Yes
Love, love, love it!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
3
Loved it till the planned obsolescence!
on February 12, 2022
Posted by: Ian
I’ve had this about to the two year mark. It never wowed me with the air fryer function, but I wanted to have a bigger model to upgrade my original toaster oven that I loved. The air fryer drippings need to go somewhere, so you sort of have to put a pan in the bottom, and it’s going to generate steam that wants to leak out. It’s a trade off for the added flexibility I guess. Heating up frozen chicken nuggets for the little one works great. And it works as a good sized larger toaster oven. You can fine tune your settings to toast things, you just have to find your sweet spot. The added size is handy. But the whole spray foods lightly with oil to air fry them could be a smidge better. I’m not sure how to change that part of the design, so I just accept that part and it’s just me being critical.
Here’s the bad: I recently had the door latch issue where the screw actually pulled out and stripped all the threads. This did that issue where the door wouldn’t close because the latch inside the left wall wasn’t in the guide as referenced in other reviews. I was able to fix it by replacing the screw with a rivet, but the nylon bushing thingie will likely break soon. Then I’ll have to do two washers and a bushing, or call it quits. They’re screwed together really well, so taking it apart is a pain in the butt. I wish the latch retaining assembly didn’t have crappy parts, because that will disable the whole thing.
I also just started having the timer countdown issue where it just runs and doesn’t countdown.
Here’s the bad: I recently had the door latch issue where the screw actually pulled out and stripped all the threads. This did that issue where the door wouldn’t close because the latch inside the left wall wasn’t in the guide as referenced in other reviews. I was able to fix it by replacing the screw with a rivet, but the nylon bushing thingie will likely break soon. Then I’ll have to do two washers and a bushing, or call it quits. They’re screwed together really well, so taking it apart is a pain in the butt. I wish the latch retaining assembly didn’t have crappy parts, because that will disable the whole thing.
I also just started having the timer countdown issue where it just runs and doesn’t countdown.
So I got some great use out of it until the “planned obsolescence” at about the end of the warranty period. It doesn’t make it right, but I get why businesses do it. Buy it on Black Friday, then all this doesn’t hurt so badly. I’ll probably opt for something different next time, but who knows, maybe breville will cut the crap.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, February 15, 2022
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
5
This and a hot plate is all I need.
on February 13, 2022
Posted by: c'est moi
My Breville Smart Oven® Air Fryer Pro is so smart, it has 480 Degrees (rim shot).
Now I can dehydrate my mushrooms at a lower temperature and in less time than using the big oven. It can roast a 14 lb turkey, so I guess 14 lbs of tofu shouldn't be a challenge. I have become a wet cook. Boiling water in a kettle or in a pressure cooker doesn’t require much, and this combo is perfect.
Now I can dehydrate my mushrooms at a lower temperature and in less time than using the big oven. It can roast a 14 lb turkey, so I guess 14 lbs of tofu shouldn't be a challenge. I have become a wet cook. Boiling water in a kettle or in a pressure cooker doesn’t require much, and this combo is perfect.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Stevie
Verified Purchase:Yes
This item was a replacement for a Smart Oven Air Fryer Pro that I adored until it was damaged. The good news is that it was under warranty and, although it took a while to get in touch with Breville (customer service response good be improved), the exchange was effortless. I was provided with a shipping label, the shipper packaged the damaged oven, and the replacement oven was sent out quickly. The transaction confirmed my faith in Breville (which is a good thing since I own about 6 Breville small appliances).
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Breville Newbie
Verified Purchase:Yes
This is the best Oven replacement I have ever seen. I love the versatility and the space. If it's standard pans unlike most toaster ovens. It's a very solid piece and I was very bummed when I started having issues oh, but the best part was the customer service. A company in this day and age that stands behind their product in a real way it's hard to find. Yes they are expensive but they are worth every penny.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Milica
Verified Purchase:Yes
Breville never disappoints! This is an upgrade for us, as we wanted the air fryer and it works perfectly!!!! I can make toast, bake a cake, air fry chicken wings and bake homemade chicken pot pie…it does it all. These products are worth every cent…they are built to last!
Written by a customer while visiting breville.com
Posted by: R Smith
Verified Purchase:Yes
Breville replaced a similar defective model under warranty with a new model. We appreciate their honoring the warranty and like the new model.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Fast, accurate, and makes great food - what's not to love?
on April 12, 2022
Posted by: TK
Verified Purchase:Yes
After doing a ton of research I decided on this bad boy and it has been even better than I had hoped for! Everything I put in comes out perfectly cooked. I love the proofing option for taking the guesswork out of my sourdough. I was initially worried about the size but since getting it I haven't had to use my regular size oven range at all!
I would recommend this to a friend!
Written by a customer while visiting breville.com