The older wall plug was perfect with the loop to put in the socket and pull out. This new rounded one is very difficult to both unplug & plug in (even more so). Quite disappointed about this. Been struggling to plug it in each time I have to use it. Not sure what motivated the change. That was a much better design. If it had to be changed, it should have been made to look like the American plug for all appliances. This round is absolutely not user-friendly. Have to place this one at different angles before it finally goes in because the cable itself is supposed to be at an angle with bottom prong.
Response from breville.comBy Customer Support, August 5, 2024
Thank you for your review and your feedback. We'll definitely pass that along to the appropriate people. We are continuously trying to improve our customer's experience.
I bought this oven over a year ago. I use it for small batch bakes. Some weeks ago it went on the fritz. As the warrantee period is two years, Breville sent me a shipping label and packaging and paid for the shipping. Couple weeks later it came back repaired. Awesome!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Does so much and handles large amounts!
on August 12, 2024
Posted by: RNMN56
love this one other my previous toaster oven in many ways. more features and more room. I have a family of 4 and it was difficult to air fry chicken wings without doing multiple batches but this one is so large inside I can do 2 trays at once and I alternate them 1/2 way and can bake an entire bag! Tried dehydration once with plantains and was very easy. I plan to get another air fry tray. Our traditional oven is sad we got this as we use this daily!
I got my breville smart oven 2 months ago and while I love its function it is a pain to clean. Everything sticks to it and even though I follow the cleaning instructions nothing comes off.
I would recommend this to a friend!
Response from breville.comBy Customer Support, August 13, 2024
We're sorry to hear of your experience. Thank you for your review and your feedback. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
I have been using the smart oven for about 11 years. It is my go to cooking appliance. Although I am on my 4th smart oven , they seem to have a problem with the door, I would not be with one.
We had a Breville toaster oven for years. It was running hot for baking and we decided to get a new one with the air fryer function to eliminate one more thing on the counter. It works well though I still have to be careful when baking (less time). The air fryer makes juicy meats and I love the large basket.
I would recommend this to a friend!
Response from breville.comBy Customer Service, August 19, 2024
Thank you for your review and feedback. You can find hundreds of recipes through our Breville+ app: https://www.breville.com/en-us/brevilleplus
You may also find some through our website here: https://www.breville.com/inspiration/en-us/recipes
Finally broke down and upgraded from Breville Toaster Oven to this model. I am enjoying it so much. Air fryer is large and so easy to use. Great product, highly recommend