Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Average customer rating
4.5
(1,593 Reviews)
Rating breakdown 1,593 reviews
5 Stars
1,244
4 Stars
165
3 Stars
60
2 Stars
43
1 Star
81
89%of customers recommend this product.
(
1,216 out of
1,373)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Customer Rating
3
Great at first and then door closing issues
on July 17, 2024
Posted by: Sharon
We have purchased 2 breville ovens and after a couple years the door wouldn't close properly.and left a gap that got worse over time. No suitable response from Breville. We have put up with the door not closing for a couple years and I'm afraid they haven't fixed the engineering that causes this problem so we are afraid the purchase another
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, July 17, 2024
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Posted by: Neha
Verified Purchase:Yes
The older wall plug was perfect with the loop to put in the socket and pull out. This new rounded one is very difficult to both unplug & plug in (even more so). Quite disappointed about this. Been struggling to plug it in each time I have to use it. Not sure what motivated the change. That was a much better design. If it had to be changed, it should have been made to look like the American plug for all appliances. This round is absolutely not user-friendly. Have to place this one at different angles before it finally goes in because the cable itself is supposed to be at an angle with bottom prong.
Response from breville.comBy Customer Support, August 5, 2024
Thank you for your review and your feedback. We'll definitely pass that along to the appropriate people. We are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Scott
Verified Purchase:Yes
Great oven, a replacement for one purchased in 2017 that wore out. I think I’ve only used my full sized oven a few times in all those years.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Anonymous
Verified Purchase:Yes
I bought this oven over a year ago. I use it for small batch bakes. Some weeks ago it went on the fritz. As the warrantee period is two years, Breville sent me a shipping label and packaging and paid for the shipping. Couple weeks later it came back repaired. Awesome!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Does so much and handles large amounts!
on August 12, 2024
Posted by: RNMN56
love this one other my previous toaster oven in many ways. more features and more room. I have a family of 4 and it was difficult to air fry chicken wings without doing multiple batches but this one is so large inside I can do 2 trays at once and I alternate them 1/2 way and can bake an entire bag! Tried dehydration once with plantains and was very easy. I plan to get another air fry tray. Our traditional oven is sad we got this as we use this daily!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Leidy
Verified Purchase:Yes
I got my breville smart oven 2 months ago and while I love its function it is a pain to clean. Everything sticks to it and even though I follow the cleaning instructions nothing comes off.
I would recommend this to a friend!
Response from breville.comBy Customer Support, August 13, 2024
We're sorry to hear of your experience. Thank you for your review and your feedback. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
4
Love it so much, this is my 4th breville oven
on August 13, 2024
Posted by: Srogers
Verified Purchase:Yes
I have been using the smart oven for about 11 years. It is my go to cooking appliance. Although I am on my 4th smart oven , they seem to have a problem with the door, I would not be with one.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Theresa
Verified Purchase:Yes
Living where it is so hot in the summer I never used my stove oven. I was waiting to find a large enough countertop oven that fit my pans, especially my full size 12 muffin pan, I have other Breville appliances and I just love them, so I knew I would love this too. I love that I can choose between bake or convection. That was a game changer. My husband even thanked me for getting this.I do keep mine unplugged like all my small appliances to protect them as much as possible from power surges. Preheating is really fast.
I would recommend this to a friend!
Written by a customer while visiting breville.com