Customer Reviews for Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Customer Rating
2
Hard to Clean/Condensation
on December 14, 2022
Posted by: Carolyn
I bought this in August from Crate and Barrel. The fact that it's very quiet is great. However, when using the air fryer or oven it's a mess. Food splatters to the top. The instructions tell you not to cover the food. It's very difficult to clean due to the coils at the top. I reached out to Crate and Barrel for a refund but unfortunately they said it had to be unopened or within 30 days. I had it 3 months and hadn't used the fryer or oven method often but when I finally did I discover food was sticking to the top and it builds up a lot of condensation when making certain foods and drinks. I would love to give this 5 stars but I can't. I want to return to Crate and Barrel and just get a quiet Brevel Microwave in exchange. :(
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, December 14, 2022
We do apologize for your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Overall, very happy with the Smart Oven. I would say the air-fryer is not as good as the "pod" style air fryers but it works pretty good. I haven't used many of the modes, but I can say that we use our large oven way less now that we have the Smart Oven.
We now use this oven for everything. Compact enough to fit on the counter, but large enough to bake a 13 inch pizza. The temperature is reliable and preheats quickly. I love the rack position indicators on the glass door for different oven settings (toast, bake, broil, etc.).
We had the smaller smart oven pro for many years and were very satisfied with it and wanted to get an airfryer but didn't like the options out there, so we researched Breville and decided to purchase based on our previous experience with our toaster oven. We are very satisfied with the purchase and the air frying. The size of oven and ability to cook a number of things at once and to be able to air fry a lot of fries or whatever is what we appreciate.