Had a problem with the first oven. Talked with customer service. They took care of all paperwork to return the oven and had a new oven in a week. Used a lot of the features and works beautifully
We bought this to replace the original Breville oven we purchased in 2014. It still worked but it was time for an upgrade and boy are we glad we went with this one. It's much larger than the old one so it can use larger pans. Love having 2 racks and the air fryer is a nice bonus. Since owning the Breville ovens we have only used our full size oven maybe 12 times since 2014. We cook and bake everything in the oven. Best purchase we have made again.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
2
Hard to Clean/Condensation
on December 14, 2022
Posted by: Carolyn
I bought this in August from Crate and Barrel. The fact that it's very quiet is great. However, when using the air fryer or oven it's a mess. Food splatters to the top. The instructions tell you not to cover the food. It's very difficult to clean due to the coils at the top. I reached out to Crate and Barrel for a refund but unfortunately they said it had to be unopened or within 30 days. I had it 3 months and hadn't used the fryer or oven method often but when I finally did I discover food was sticking to the top and it builds up a lot of condensation when making certain foods and drinks. I would love to give this 5 stars but I can't. I want to return to Crate and Barrel and just get a quiet Brevel Microwave in exchange. :(
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, December 14, 2022
We do apologize for your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Overall, very happy with the Smart Oven. I would say the air-fryer is not as good as the "pod" style air fryers but it works pretty good. I haven't used many of the modes, but I can say that we use our large oven way less now that we have the Smart Oven.