Customer Reviews for Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Customer Rating
4
Great Oven, Until The Timer Quit Working!
on May 6, 2022
Posted by: HNK2022
I have so much enjoyed this Smart Oven for the past 3 years; it eliminated heating up the large oven and was great for baking and air frying simple things like fries (nothing too messy)! However, recently the timer quit working. The oven will preheat, but once it reaches the set temperature, the timer just flashes and the oven turns off after 10 minutes. So, if you are baking or air frying, you have to continually check to see if the oven has automatically turned off and then turn it back on. It still bakes/air fries and toasts, but the timer makes it more difficult to use. Also, this oven gets very hot, and I only use it in an open space on the counter, and not under any cabinets. I am about to be in the middle of a major kitchen renovation, and this was going to be the alternative to the oven during the reno. Unfortunately, I will have to set a manual timer and turn the oven back on every 10 minutes during baking. This product costs a lot and I had expected it to last longer, but I have really relied on it and enjoyed having it.
I would recommend this to a friend!
Response from breville.comBy Consumer Support, May 9, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
I have used Breville ovens for over 20 years. This was an upgrade to my last one that started having issues with the buttons. The new oven has worked great so far, and I love the air fry option. My only issue is the pricing. These ovens are starting to cost the same as a full sized appliance which is making it cost prohibitive.