Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro - Brushed Stainless Steel
Average customer rating
4.5
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
1,309
4 Stars
175
3 Stars
61
2 Stars
48
1 Star
85
89%of customers recommend this product.
(
1,288 out of
1,452)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro - Brushed Stainless Steel
Customer Rating
2
Short LIfespan Chronic Problems
on August 10, 2025
Posted by: Carlos
This toaster oven is a great investment while it works. I got a couple of years out of it when the door stopped closing all the way. After a few days of frustration i gave up for a few weeks. Watched some youtube repair videos and got the door closing after taking the off. A real pain especially for such an expensive product. Very common issue, rail that guides door warps with time, i assume its a heat issue.
Timer stopped working soon after, toaster heats up to temp and shuts off. Kinda made everything but toaster oven feature useless. More Youtube video shows a switch the the door engages to start isn't being engaged as a result of a door not engaging a bracket upon closing. I adjusted (bent/unbent) until I heard click engaging. Worked once or twice, but timer is useless, so cooking is impossible.
I don't want to open it a third time, since the first two weren't that fun.Don't buy this unit. works just past warranty and then it becomes landfill.
Timer stopped working soon after, toaster heats up to temp and shuts off. Kinda made everything but toaster oven feature useless. More Youtube video shows a switch the the door engages to start isn't being engaged as a result of a door not engaging a bracket upon closing. I adjusted (bent/unbent) until I heard click engaging. Worked once or twice, but timer is useless, so cooking is impossible.
I don't want to open it a third time, since the first two weren't that fun.Don't buy this unit. works just past warranty and then it becomes landfill.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, August 11, 2025
We're sorry to hear of your experience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Written by a customer while visiting breville.com
Posted by: Carrie
Verified Purchase:Yes
We've had this air fryer for about two now, and we literally use it every day. I love it most as an air fryer, but all the other functions have been awesome too. The price was very reasonable considering how much this thing does and how pretty it is.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: WVRobin
Verified Purchase:Yes
It's the greatest! I've used it so much already and I've had it only a month. My favorite feature is the dehydrator. I have used that feature multiple times for different things. You can't go wrong with it!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
2
Longevity Review, 2 years of ownership
on July 27, 2025
Posted by: James
I bought this oven two years ago and type this review after using it well.
The product does what it is supposed to do with every feature used. I am dissapointed by the failure of the fan after one year of heavy use on super convection setting. Fan stops spinning. It makes loud noise if trying to get fan working. As a comparison, my previous convection toaster oven worked as well as this Breville unit. The display on the unit stopped working after 5 years.
I am giving this review 2/5 stars because failure of the fan after 1 year heavy use did not make it a substitue for a kitchen convection oven. I bought it to test if it can replace convection oven. I do not recommed this product for longevity. I know the fix is to send them the unit for repair, but I doubt the repair fixes the fan issue if it happens again the next year after heavy use on super convection.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, July 28, 2025
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
2
Cooked great until the plug melted
on July 18, 2025
Posted by: Koa1678
We used it for 2 weeks camping. We tried to unplug the oven and the plug was melted to the outlet.
I would recommend this to a friend!
Response from breville.comBy Customer Service, July 21, 2025
We're sorry to hear of your experience. As noted in the manual, the toaster oven is not meant to be used in moving vehicles, outside, or anywhere other than in-home use.
Written by a customer while visiting breville.com
Posted by: Jerry G
Verified Purchase:Yes
Works great, worth the money. Just be prepared for the convection fan to die in 2-3 years.
Written by a customer while visiting breville.com
Customer Rating
5
This thing replaced my oven for 95% of my cooking
on June 5, 2025
Posted by: Drea
Can’t live without it. Works for a million things. I honestly think I need two.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
"SELECT" Dial Broke - Can't Choose Cook Option!
on April 27, 2025
Posted by: JoyOfCooking
Loved this oven until the "Select" turn dial stopped working correctly. Now it's INFURIATING to try and choose the cook mode you want to use. We've only used the oven just over a year and now it's almost impossible to use. The heating and cooking and toasting still work, but it take 5 minutes just to choose them! Grrrrr!
https://www.youtube.com/shorts/SWLEayiQnM0
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, April 28, 2025
We are truly sorry for the inconvenience. We've sent a separate email to you and hope you will give us the opportunity to correct the situation.
Written by a customer while visiting breville.com