Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Average customer rating
4.5
(1,582 Reviews)
Rating breakdown 1,582 reviews
5 Stars
1,236
4 Stars
165
3 Stars
59
2 Stars
43
1 Star
79
89%of customers recommend this product.
(
1,208 out of
1,362)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Customer Rating
2
Love it! But sadly not designed for routine use
on December 3, 2023
Posted by: Mark
We bought this unit 2y ago and use it almost everyday - absolutely love the versatility as it has SO MANY features! It gets a high rating in consumer reviews for a reason!
However we found with daily use over time, some major design flaws… mainly around the door closure seal (or almost complete lack of). When you use the unit for heating food with any amount of moisture, or if food oils star smoking (quite frequent when air frying), the lack of door seal becomes immediately apparent with steam/smoke escaping all around the top and right side. The right side air gap is particularly problematic as this is right where the electrical control panel w/LCD screen sits. We modified this seal to expand it to close the gap at least in the right side to protect the electronics inside. However, even with closing this gap, we just seem to have delayed the inevitable with this bad design - repeated exposure to steam has rendered the function selector control knob almost completely useless.
Understood that the steam/smoke does need to vent, however this current design vents it only thru the door right against the electronics causing them to fail.
There are high end countertop units on the market with much better designed door seals, one of them has a woven fiberglass seal like a standard range - that would be massively useful in this unit.
I would recommend this to a friend!
Response from breville.comBy Customer Service, December 4, 2023
Thank you for your review and feedback. Depending on the moisture content of the food you're air frying, there will be steam emitted from the door. The vents in the door are for just that purpose. The steam will get on the display panel. You'll see this noted in the user's manual, including under the Trouble Shooting section.
Steam is coming out from the oven door
• This is normal. The door is vented to release steam created from high moisture content foods such as frozen breads.
Water is dripping onto counter from under door
• This is normal. The condensation created from high moisture content foods such as frozen breads will run down the inside of the door and can drip onto the counter.
Since condensation builds up, if you are air frying fatty foods, grease can definitely be emitted along with the condensation. That's why we do suggest in the manual that when cooking fatty foods (e.g. chicken wings) use roasting pan instead of air fry/dehydrate basket to prevent the oil dripping. Discard excess oil in between the batches.
But we do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Steam is coming out from the oven door
• This is normal. The door is vented to release steam created from high moisture content foods such as frozen breads.
Water is dripping onto counter from under door
• This is normal. The condensation created from high moisture content foods such as frozen breads will run down the inside of the door and can drip onto the counter.
Since condensation builds up, if you are air frying fatty foods, grease can definitely be emitted along with the condensation. That's why we do suggest in the manual that when cooking fatty foods (e.g. chicken wings) use roasting pan instead of air fry/dehydrate basket to prevent the oil dripping. Discard excess oil in between the batches.
But we do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
1
Great oven & functions, but issues after a year
on December 14, 2023
Posted by: LC
I loved Breville smar oven when I used it for a year. Shortly after a year the knob for function was not operating well. We had to push/pull then turn to make it work. About 18 months convection option started making weird noise and it seem that we cannot use that function anymore. Adding on top, yes this oven does not seem to reach the temperature it indicates.
This is an expensive oven and we should not have to replace it every couple years. Great oven, but cannot give many stars for the above reasons.
This is an expensive oven and we should not have to replace it every couple years. Great oven, but cannot give many stars for the above reasons.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, December 14, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
2nd one with issues.
on January 24, 2024
Posted by: Thomas
This is our second unit. The first one had issues with the door opening properly rendering it unusable. Even with issues, we liked it so much we were happy with another. Well, today the spring that helps
close the door snapped (or became loose) during use. We love the functionality of it, but at this point have to question the quality (and value for the money).
close the door snapped (or became loose) during use. We love the functionality of it, but at this point have to question the quality (and value for the money).
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, January 25, 2024
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Posted by: Martha
Verified Purchase:Yes
I bought this to replace the original Breville oven I got in 2010. There was no oven in the small house I bought so it was my full time oven. 14 years of great cooking. Looking forward to the Air Fryer setting that is new to me.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Cynthia
Verified Purchase:Yes
So far I love this oven!! It’s so quiet, and can fit a 9x13 casserole dish!!! I haven’t tried all the features but am looking forward to doing that!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Michael
Verified Purchase:Yes
Easy to use with wonderful results after reading the user friendly instructions. Exceptional quality for the price and ease of use for the home cook. Bravo!
Written by a customer while visiting breville.com
Customer Rating
5
It Does what it does PERFECTLY
on March 23, 2019
Posted by: Sky U.
I love the preheat time set and when you open to check your brownies the cook time stops until you close the door, then it starts where it was before you interrupted the cooking. I love cooking 9 pieces of toast on one rack and you can triple that if you have the family over. The roasting feature is perfect, amazing roasts that actually roast not bake. Easy to operate very intuitive. You will love this oven air fry too, especially for tater tots and fries .. use avacado oil spitz bottle to give a bit of oil that will not burn at high temps like olive oil .. add your spices and fry away .. ENJOY
Written by a customer while visiting breville.com
Customer Rating
4
Oven guide/Cookbook
on August 15, 2017
Posted by: Vickie G.
I would really appreciate if you could tell me where I could get a guide or cookbook for this oven. I had a phillips air fryer, this is different, I love the oven I just wish you had a companion cookbook, this is my first time using a convection oven and air fryer all in one. Thank you
Written by a customer while visiting breville.com