Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Average customer rating
4.5
(1,582 Reviews)
Rating breakdown 1,582 reviews
5 Stars
1,236
4 Stars
165
3 Stars
59
2 Stars
43
1 Star
79
89%of customers recommend this product.
(
1,208 out of
1,362)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Customer Rating
4
Loved it, but..
on January 23, 2023
Posted by: Care1687
I love this appliance. It heats up fast, I use it for almost everything. I don't care for the air fryer function and the tray for the air fryer function is a pain to clean so I rarely use it. Everything else works great. It's expensive and I should have purchased the warranty. I've had it just over 3 years and it all of a sudden just shut off in the middle of baking, never to turn on again... I had issues with the dial at time as well. After awhile the dial would get stuck on certain settings. My mom also had this appliance and said the exact thing about the dial getting stuck. Hers also just died as well after a couple years. Definitely get the extended warranty! I love this oven, but super disappointed it died already. With the price of a new one I won't be purchasing again.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Jane
Verified Purchase:Yes
After 2 yrs my oven door would no longer shut. Breville took care of it. Unfortunately, there was a delay in getting my oven back after the repair and I ended up being without my oven for about 30 days. You never realize how much you use something until it's gone. Breville ended up making it right and sent me out a brand new oven. Now a days, nothing really lasts that long and you should only buy products that companies stand behind. Breville is certainly that company. I love my oven and Breville, thanks!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Lynn
Verified Purchase:Yes
My husband gifted me this oven, replacing an inexpensive, basic model from another manufacturer. The interior of the oven and crumb tray are a breeze to keep clean. The convection fan can be off, on low or high speed. The oven temp goes up to 450*F. The magnetic middle tray pull-out is a definite game changer. The exterior does not get hot. Every feature was well engineered. Overall, a vast improvement over my previous oven.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
Computer problems
on April 23, 2023
Posted by: Cher
Purchased one for my daughter and one for myself. Oven computers on both died after only a few uses.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, April 24, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
Do not buy - flaws
on June 13, 2023
Posted by: Melissa
I had my oven for about 9 months, when the door started not closing. Researched it on-line and apparently the problem is a poorly designed spring that is supposed to close the door. After a couple of tries I could get the door to close. But now the problem seems to have expanded to include the timer. Again, on-line research seems to indicate it’s tied in some way to that weak spring. The oven turns itself off when cooking so I have to keep a close eye on it. If the spring issue was resolved this would be a great product but as it is, I’d not recommend.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, June 14, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
Convection broke just after 3 years
on July 30, 2023
Posted by: Anetka
Bought it in 2019. Broke in 2022 just after 3 years. Had it fixed and now it just broke again in 2023. For a top of the line product, it sucks and it is very hard to get to the fan to fix it.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, July 31, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
2
love it at first.....
on October 30, 2023
Posted by: Cindy
Purchased this 3 years ago and now it will just stop working but shutting off as soon as you try to toast any thing. We use this for everything (but air frying cause it doesn't work well at all) and for the price we paid it should last most than 3 years!!!
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, October 31, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Posted by: Angela
Verified Purchase:Yes
We bought a toaster oven years ago that we loved. It lasted us a long time before the lower heating elements died. We still used it like that for a couple of years. It didn’t cook right and was not big enough for much. I finally decided it was time to replace it. I spent several months researching before I felt I found the best one for us. I couldn’t be happier with our choice! Not only did it replace our current toaster oven, it also replaced our air fryer, it’s much larger than our old one, and I can even use it to slow cook, dehydrate, or rise breads! I’m so impressed with it so far. It’s longevity will be the next thing to test. My only complaint is that it’s not the easiest to clean when you air fry in it. Otherwise, it’s a win!
I would recommend this to a friend!
Written by a customer while visiting breville.com