Customer reviews from lg.com
LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Average customer rating
4.4
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
707
4 Stars
212
3 Stars
63
2 Stars
32
1 Star
67
88%of customers recommend this product.
(
729 out of
824)
Customer Reviews for LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Posted by: TIna Giselle
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I brought it a few weeks ago and it works great LG is a great product and I would recommend it very glad I purchased this.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: JCatLdy
from Savannah, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had this about a month and while I've not had a chance to use all of the features, the ones I use make me regret not replacing my old LG microwave sooner. (That was at least 20 years old.)
I use the S-1 setting for my bacon. I was a little leery at first that this would cook the bacon the way I like it but it has been perfect. Every. Time.
I've used the popcorn setting as well. Works pretty well with the popper I have. I've only popped one bag of microwave popcorn. I was a little nervous and hit the 'stop' button too soon. Next time, I'll have a little more trust.
I use the S-1 setting for my bacon. I was a little leery at first that this would cook the bacon the way I like it but it has been perfect. Every. Time.
I've used the popcorn setting as well. Works pretty well with the popper I have. I've only popped one bag of microwave popcorn. I was a little nervous and hit the 'stop' button too soon. Next time, I'll have a little more trust.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Dennis217
from LasVegad NV
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this microwave about 6 mos ago and love it. Easy to use. Great control panel. Slick look goes well w other LG appliances.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Terrible! The microwave quit working after only 6
on July 26, 2021
Posted by: Laurir
from Joplin, MO
Verified Purchase:Yes
We were not happy with this microwave as it quit working after 6 months. A refund is pending.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Simple and easy to use. I love it/My wife hates it
on July 26, 2021
Posted by: Grandpa Stan
from Salt Lake City, UT
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love it, my wife hates it.
Love the easy open door with no awkward push button.
Love the +/- buttons.
Love the bright light inside.
Have not, may never use the sensor feature.
Love the easy open door with no awkward push button.
Love the +/- buttons.
Love the bright light inside.
Have not, may never use the sensor feature.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
It failed within the first few week of having it.
on July 27, 2021
Posted by: K1077
from Nc
Verified Purchase:Yes
Not only does it not work...im una le to get anyone to respond to the case i have open.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, July 28, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Mastro
from Darien IL 60561
Verified Purchase:Yes
[This review was collected as part of a promotion.] To be honest I bought one of these 2 Years ago . It was the same one I just bought, it stop working but I like the way it look and all my appliances LG so we will try this one. I hope it last more than 2 years
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, August 3, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Anonymous
from Howell, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] We had an older KitchenAid microwave that we decided to replace when we purchased a new fridge and dishwasher. The 1200 watt rating and design attracted us to this microwave. We love it! It heats things up quickly, is easy to use, and feels solidly built.
Pros: Style/Design, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com