Customer reviews from lg.com
LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Average customer rating
4.4
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
707
4 Stars
212
3 Stars
63
2 Stars
32
1 Star
67
88%of customers recommend this product.
(
729 out of
824)
Customer Reviews for LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Posted by: ceecee1
from Pennsylvania
Verified Purchase:Yes
It's a nice more modern microwave, very sleek, but there are not as many cooking choices I expected. No minute button or melt or soften. It's basically basic considering all the tech we have today I would have expected more, especially something by LG. But all in all it is a nice microwave.
Pros: Style/Design, Quality
No, I would not recommend this to a friend.
Quality
5
Features
2
Value
3
Written by a customer while visiting lg.com
Customer Rating
3
Awesome design... but with quality issues!
on July 24, 2018
Posted by: jmgroves
from Marlton, NJ
[This review was collected as part of a promotion.] I love the design and features of this microwave... However, there was a very noticeable scratch on the front door straight out of the box (see attached photo). Apparently the more expensive "black stainless steel" is just a dark coating over the base stainless steel. I would have returned it to the store, but it was the last one they had AND I had just returned the bigger 2.0 cu. ft. NeoChef because one of the four feet was shorter than the other three (causing the microwave to rock back and forth on the countertop, table, floor, etc.). The 1.5 cu. ft. NeoChef is a very nice looking microwave with great features. While I really want to give it a 5-star rating, I just can't given the apparent lack of quality control.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
2
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Quiet
on November 26, 2017
Posted by: GloTom
from Texas, United States
[This review was collected as part of a promotion.] Purchased 2 days ago. Looks slim, nice. The control panel should be lit up. It is very difficult to see the letters or to follow instructions. I do not want to go back and look for another one so I must keep this. I think I will try to re-do panel instructions with bright letters.....
Pros: Style/Design, Performance, Quality, easy to use
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
on December 2, 2017
Posted by: PeterMTL
from Montreal, QC, Canada
[This review was collected as part of a promotion.] Bought this one for its interior space and nice design. The main issue is that melody is loud and it becomes VERY annoying. There is no way to reduce the sound level, to turn it off or change to a single beep. I am nearly considering to cut off the speaker. Other issue is that some warming controls are only accessible with the door opened. User experience is far from average. Usually happy with LG but this product is disappointing.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, December 15, 2017
Thank you so much for the feedback. We have filed a complaint on your behalf, regarding the melody volume, to let our R&D team know your dissatisfaction with our microwave. We appreciate you taking the time to let us know what is going on so we can improve. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Lemon don’t bother buying this
on January 26, 2020
Posted by: Coolcooking
We bought it and it worked for exactly a week. Then it stopped heating up anything. The lights and noise still worked and believe me it’s noisy with an annoying circus tune whenever it’s done cooking anything. Annoying tune you can’t silence. The manufacturer needs to focus more on customer service and technology than bells! I tried to call customer service and they “weren’t taking any calls at the moment “. Lucky we kept the receipt and box and the hardware store will take it back!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, January 27, 2020
That's not good! We're sorry to see that you've run into these issues with your microwave. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
No way to pick my time
on June 12, 2020
Posted by: CBull
from Louisville
Bought this two days ago and I really don’t like that the only way to program is in 10 second intervals. I would like to be able to to pick my time, e.g. 16 seconds. I can’t even do 15 seconds. I don’t just want 10 second intervals. Wouldn’t buy again.
No, I would not recommend this to a friend.
Quality
3
Features
1
Value
2
Response from lg.comBy ^VCV, LGE Social Media, September 29, 2020
We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Written by a customer while visiting lg.com
Customer Rating
1
lmc1575 microwave issues
on August 3, 2023
Posted by: ck12345
from Pocatello, ID
Was excited about this new microwave, but it's just had problems since purchasing in October 2020. Within 2 years, the magnetron went out....which was fixed by a local repair shop under warranty (replaced the magnetron) but we did pay for the labor. Now (August 2023) the microwave is not heating well (takes twice the time to heat up items as it has in the past)....so not sure if the magnetron is failing again, or if it is another issue. The cost for repair place to assess and labor, on top of what we already paid for labor to replace the magnetron is approaching what it would cost to buy a new unit. Really frustrating that an appliance won't last just 3 or so years w/o any issues.
Pros: Features/Settings
Quality
1
Features
3
Value
3
Response from lg.comBy Rita, Social/LG, August 8, 2023
We apologize for the disappointment you've experienced with the reliability of your LG NeoChef Microwave. Your satisfaction is important to us, and we understand your concerns regarding the number of service visits you had to make despite maintaining the microwave. Furthermore, we make sure to provide products that deliver excellent performance and reliability. We regret that your experience has not met your expectations, and we want to ensure that you receive a more satisfactory experience moving forward. To address this matter promptly, we recommend reaching out to our LG Social Media Support team on Facebook or Twitter using the handle @LGUSSupport. ~Rita
Written by a customer while visiting lg.com
Customer Rating
5
Great features
on May 26, 2017
Posted by: Cheta
from Jamaica, Queens, NY, United States
[This review was collected as part of a promotion.] I bought the black microwave a few days ago but returned it for the silver. We love it for its quickness, unique style and convenience.
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com