Customer reviews from lg.com
LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Average customer rating
4.4
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
707
4 Stars
212
3 Stars
63
2 Stars
32
1 Star
67
88%of customers recommend this product.
(
729 out of
824)
Customer Reviews for LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Posted by: Daisy 21
from Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] Stop heating in less than a year. Have children use microwave often.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, July 1, 2021
We hate hearing your unit is not working properly. We’d like to gather more information to see if we can determine the issue. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane
Written by a customer while visiting lg.com
Posted by: PowerOfOh
from Detroit
Verified Purchase:Yes
[This review was collected as part of a promotion.] The exterior/interior design is great. The reason I set 4star is there is no number keypad. I understand its concept, but it'll be more convenient if it has keypad
Pros: Style/Design, ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Fredric J
from San Francisco, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Quite frankly, I wouldn't have bought this microwave oven if I had more choices to pick at time of purchase. This microwave is really made for people with young kids in the house. I wished they had a sign to warn the public that you or I would have to operate the microwave differently than from other oven(s). But I'm so glad I have bought this modern looking microwave.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Nice looking but stopped working!
on July 8, 2021
Posted by: SChis
from Coquitlam
Great looking and easy to use. But this microwave stopped working on us. Of course it conveniently happened a few months after the warranty period!
I went to a repair shop an they just said it will cost more to repair. Didn’t look at it or diagnose the issues. But the cost to diagnose it is more than half the cost of the microwave itself.
Not impressed with the life span of this machine. Maybe it’s a lemon but I wouldn’t recommend taking the risk.
Pros: Style/Design, Features/Settings, easy to use
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 9, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Tuna 72
from Conyers, Ga
Verified Purchase:Yes
I bought this a couple of weeks ago and I am glad I did.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Easy to use features, a bit intimidating at first.
on July 17, 2021
Posted by: Angel367
from St Petersburg, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am very happy and please with this purchase. Love it since day one.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Davila22
from Duncanville tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] Tried several brads of micros most didint last past 2 yrs. Decided to give lg a try since i have an LG double oven gas range on order. Wanted appliances to match so far i am most impressed with the size easily fits a large dinner plate..cooks popcorn to perfection and love the little jingle at the end. Have yet to use the cleaning option as my kitchen is fully being remodelled..but cant wait to write a review about the stove..never thought i would be excited about a stove! Oh and upgrading to the LG washtower as well. LG you have my attention!!!
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Timilce
from Carteret nj
Verified Purchase:Yes
Love the easy touch screen and the alert sound when it's ready also a reminder sound if food is left inside the microwave.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com