Customer reviews from lg.com
LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Average customer rating
4.4
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
707
4 Stars
212
3 Stars
63
2 Stars
32
1 Star
67
88%of customers recommend this product.
(
729 out of
824)
Customer Reviews for LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Customer Rating
1
SECOND one to smoke in 1 year.
on February 15, 2021
Posted by: She cooks
from Wisconsin
I was reheating something for 30 seconds. The microwave started smoking and emitting an awful smell. I can’t believe this has happened twice.
Aside from this issue, we have noticed it taking progressively longer to reheat food. For instance, if I’m heating breakfast sandwiches, 2 min is plenty to warm the first two. By the time I get to the third or fourth consecutive one, it requires another minute. The microwave is aesthetically pleasing but that’s it. If you want warm food and not wind up with a house fire, don’t buy this microwave.
Aside from this issue, we have noticed it taking progressively longer to reheat food. For instance, if I’m heating breakfast sandwiches, 2 min is plenty to warm the first two. By the time I get to the third or fourth consecutive one, it requires another minute. The microwave is aesthetically pleasing but that’s it. If you want warm food and not wind up with a house fire, don’t buy this microwave.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Posted by: GaryBo
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this product two years ago because it perfectly fit the space designated for my microwave oven and because of the sleekness of its design, the simplicity of the controls.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, March 23, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: Eisman
from Monette Arkansas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Replace the older unit in our built in cabinet.
Have enjoyed the many features and fantastic cooking speed.
Have enjoyed the many features and fantastic cooking speed.
Pros: Performance
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Works very well thoroughly cooks and looks great
on March 23, 2021
Posted by: RichardRicca
from Murfreesboro,Tn
Verified Purchase:Yes
[This review was collected as part of a promotion.] My microwave had gone kaput so I went and purchased this model because of a rich feature set and to be fair a excellent value comparatively to the selections out there. 1 It simply looks amazing. 2 the ergonomics for keeping it clean how to use and ease of use are very well thought out. 3. I'm surprised by this one... it simply cooks food more thoroughly than the other microwaves ive had previously.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: grandma 9
from New York
Verified Purchase:Yes
[This review was collected as part of a promotion.] Tested the microwave and love all the features. What a difference from my old Whirlpool model. I don't have it in place yet as my old microwave is limping along. Can't wait to start using it. And the sleek look will give my kitchen an updated look.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: PamStarr
from Nottingham, NH
Verified Purchase:Yes
[This review was collected as part of a promotion.] We upgraded our microwave and refrigerator within the last 2 weeks. I had not realized how much more efficient these appliances are now compared to my old ones. I am very happy I bought LG. Have several LG products! Have great faith in them.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Paula JM
from Truckee, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bouught this microwave to replace and old smaller one.The old one took 4 minutes to heat up a glass of water for tea and the new LG takes less than a minute. Love the music that it plays when cooking is finished.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Nellie7
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this about 3 months ago. It was great until I start experiencing the microwave shutting off. To restart I had to unplug microwave from outlet and plug in again. Thanks to LG, they are working with me to resolve the problem.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, March 30, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com