Customer reviews from lg.com
LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Average customer rating
4.4
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
707
4 Stars
212
3 Stars
63
2 Stars
32
1 Star
67
88%of customers recommend this product.
(
729 out of
824)
Customer Reviews for LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Customer Rating
5
Elegant, smart and tech-savvy!
on August 30, 2019
Posted by: KarinM
from Atlanta, GA
[This review was collected as part of a promotion.] Clean, sleek and not large looking from the outside, yet plenty of room on the inside. Absolutely love the many sensor options, and am impressed by their accuracy. The kitchen can get pretty busy and noisy, so I LOVE the musical alerts. Great buy!!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Doesn’t last
on October 10, 2019
Posted by: Koob
from Omaha, NE
Microwave worked great for 2 years. Then control panel started acting up, and microwave shuts off randomly. If you are looking to keep a microwave for 10 years, this is not the one.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, October 10, 2019
That's not good! We're sorry to see that you've run into these issues with your microwave. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Great look
on December 2, 2019
Posted by: Fay Mason
from Florida
[This review was collected as part of a promotion.] I brought this in September 2019 and in less than 30 days only the lights were on but functioning. In a couple days after the lights went out. I have been trying to call the support number 800243000 and only recording to say all "circuit are busy now" . Needless to say I purchased a new brand but is still stock with this waste. I am running close to the end of the warranty and still no feedback dispite numerous emails .
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy Chris, Customer Service, December 2, 2019
That's not good! We're sorry to see that you've run into these issues with your microwave. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: Janet 425
from Memphis, TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] This replaced a very ancient microwave. I wanted a a micro/convection combo oven but my space was too small so a very astute sales person pointed out how the inverter works similar to a convection oven. The instruction manual is included rather than having to look it up on line. It is easier to use versus others I have seen. The ending sounds are not loud but audible. It has a clean and modern look and is easy to clean.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Fairly good, but I am used to a numerical keypad
on March 23, 2020
Posted by: Grandma Shark
from Cleveland
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am concerned about the cancer warning on the box. I wrote to LG to get more information, but so far they have not replied
No, I would not recommend this to a friend.
Quality
4
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 30, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Display has slowly dying
on September 21, 2020
Posted by: Bummed2020
A microwave should last at least two years, but this one started to lose the digital display 18 months into owning it.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 22, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
I was told this was a top rated microwave in 2018.
on March 13, 2021
Posted by: pammie80
from Nebraska
This is by far the worst microwave I have ever owned and I might add the most expensive. I bought it on the recommendation of an appliance dealer and did not see it because we were in the process of moving. The biggest draw back is it is impossible for an older person to read the buttons on the inside of the door at night without a very bright light. It supposedly has a sensor cook and reheat but to me a sensor means it stops cooking when whatever is being heated is hot - not mine- it cooks all over.
Pros: Quality
No, I would not recommend this to a friend.
Quality
3
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 15, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Sun1
from Bonsall
Verified Purchase:Yes
[This review was collected as part of a promotion.] It was cutting my Bluetooth headphones out while I walked by it while it was on. I have a radiation detector and found it was actually leaking radiation from the edges of the door. I had to return it. My last one of this model only lasted 10 months before it died. This was a replacement.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, September 19, 2021
We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Microwaves, please visit https://www.lg.com/us/microwave-ovens. You can always reach out to LG Customer Support by private message via Facebook Messenger @LGUSSupport with any product questions or concerns and use #VOC. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com