Customer reviews from lg.com
LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Average customer rating
4.4
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
707
4 Stars
212
3 Stars
63
2 Stars
32
1 Star
67
88%of customers recommend this product.
(
729 out of
824)
Customer Reviews for LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Posted by: Gjyracgrj
from Westborough, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] It has a handle, so no breaking door button. Takes some getting used to, but works great.
Minus one star for chime and no keypad.
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
3
Odd layout
on June 13, 2018
Posted by: Dorf
from Yorktown, VA
I've had this microwave since Nov 2017 and it is still going OK even though the turntable is a bit clunky. My biggest beef with this machine is how the controls work. There is no keypad to enter an exact time. The front panel has a plus and minus button to set time in 10 second increments (if you want 55 seconds you are out of luck) as well as a slider for longer times which can make setting long times tricky. To change the power settings and everything else you must open the door to access those controls. This feature is very unusual and a pain. Also, the controls are very hard to read especially the front panel controls that are built into the door. The machine looks good in black but the dark controls on the black surface just don't stand out well. The engineers were obviously testing their design in a high light environment and didn't test using the lower light found in the average kitchen at night. The last whine is the funky song it plays when the cycle is done; it gets annoying after a while.
Pros: Performance
No, I would not recommend this to a friend.
Quality
4
Features
3
Value
3
Written by a customer while visiting lg.com
Posted by: DonC448
from Edmond, OK
Verified Purchase:Yes
Bought this to replace an underpowered built-in. I wasn't sold on the controls behind the door, but willing to give it a shot. Turns out the location isn't the problem: the lack of contrast on the controls makes them unreadable. That, and the fact that the sensor reheat function is more complicated than it should be, caused me to return the unit within 24 hours.
No, I would not recommend this to a friend.
Quality
5
Features
2
Value
3
Response from lg.comBy Amber, Customer Service, June 14, 2018
Thank you so much for the feedback on the NeoChef™ Countertop Microwave. We hate that it did not meet your expectations and greatly appreciate the feedback. Should you ever need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^AC
Written by a customer while visiting lg.com
Customer Rating
2
Completion beep and touch buttons
on August 20, 2018
Posted by: OneOpinion
[This review was collected as part of a promotion.] Overall this microwave does the job, but I wouldn’t recommend it. The completion beep sounds, as another reviewer put it, like an ice cream truck. There doesn’t seem to be a way to disable it.
In addition, the touch ‘buttons’ are not very responsive. On average I find I have to tap/press at least two times. I’d just as soon have an old-school microwave with buttons that work.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
1
Value
3
Response from lg.comBy Amber, Customer Service, August 22, 2018
Thank you so much for the feedback on the LMC1575ST. We appreciate you taking the time to let us know what did not work out in your experience. We have sent the feedback over to our factory team for review. ^AC
Written by a customer while visiting lg.com
Posted by: Anne39
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had to wait 4 weeks for this microwave to come in, but it was worth the wait! I wanted the inverter feature for better cooking results. I love the smooth front of it for cleaning.
I am a very satisfied customer!
I am a very satisfied customer!
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Unnecessarily cumbersome
on January 11, 2019
Posted by: alevilla
from Florida
Why removing the simple way to add time by pressing numbers? Also why removing the keypad from the front? I wonder if next model will have the power cord at the front door juts to remove the convenience to plug the microwave to the wall. If I want to warm a cup of water I have to add the minimum of 10 seconds to then run and stop the microwave before gets really hot because there is no way to control time but to add increments. And to stop the microwave the cancel button is unnecessary small and hard to see.
Pros: Performance
No, I would not recommend this to a friend.
Quality
4
Features
1
Value
1
Response from lg.comBy AB, Social Media , January 14, 2019
Thank you for your feedback, it is very important to us. I hate to hear you are dissatisfied with the functionality of your microwave but we appreciate you reaching out to us. If there is anything we can assist you with, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
Written by a customer while visiting lg.com
Customer Rating
2
not impressed
on January 14, 2019
Posted by: Stainer
from Fort Myers Fl.
[This review was collected as part of a promotion.] Don't really like this one very much.The inside keyboard is a bad idea and the sliding touch controls are hard to work with any accuracy. Heat at low levels is weak for a 1250w machine.I guess it does the job but rarely on the first try.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
1
Value
2
Response from lg.comBy TH, Social Media, January 16, 2019
Thank you for your review it is extremely important to us. I hate to hear that your Microwave purchase did not meet your expectations. I can understand how frustrating this situation may be and I would love to help out. If there is anything we can do to assist in the near future feel free to reach out to us directly at 1(800)243-0000 via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Written by a customer while visiting lg.com
Posted by: MJ 1959
from Los Angeles
Verified Purchase:Yes
[This review was collected as part of a promotion.] Less than one month this product stopped working. Though I had one in the past that lasted for a year, I chose to purchase a second one. However the customer service on trying to get a refund or even a replacement has been a horrible experience and still to date I have not been able to get a replacement or refund.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy EJ, Social Media, March 25, 2019
Hi, I hate to hear your microwave stopped working! This is definitely not what we expect from our products. If we can assist you in any way, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to further assist you. ^EJ
Written by a customer while visiting lg.com