Customer reviews from lg.com
LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Average customer rating
4.4
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
707
4 Stars
212
3 Stars
63
2 Stars
32
1 Star
67
88%of customers recommend this product.
(
729 out of
824)
Customer Reviews for LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Customer Rating
5
I LOVVVE This Microwave
on August 4, 2018
Posted by: Swath
from Myrtle Beach, SC
[This review was collected as part of a promotion.] I read tons of reviews before buying this and I have to say there are a lot of people out there who don't RTFM apparently because this microwave is AWESOME. There is a button for 30 second increments on the front, and there is a slider on the front to add and remove time in second and minutes increments. Inside the door are the regular number buttons. The little tune at the end is not annoying like some of the dryers I've heard. It is not super loud. That said, I am not certain but think it can't be disabled. Anyway, it is beautiful as far as appliances go, works super super well, and is extremely easy to use. I was actually waiting for the opportunity to post my review because really it is just great. It also fits perfectly in my "built-in" cubby hole spot in my cabinets, and is deep and large inside. It's very good, and I am actually now looking at other LG appliances because this one is so well thought-out. The best microwave I've ever seen.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Letha
from North Liberty, Iowa
Verified Purchase:Yes
[This review was collected as part of a promotion.] After reviewing several microwave options and reading lots of reviews, we settled on this LG microwave. Some reviews commented on not easy to use as controls inside the door, didn't have separate buttons for cooking each type of food, and musical notification too loud but this has not been an issue for us. Even the slide time option on the door was easy to adjust to. The buttons inside the door are harder to see without a light on but not a deal breaker. Love it's sleek, beautiful design. I dislike push button door openers so this with the side door handle works great and allows the door to open wider. It's a great size for sitting on the counter top.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Typefast
from Central Illinois
Verified Purchase:Yes
I ordered this as a 4th of July special. It taking 6 weeks should have been a clue. It is beautiful, exactly what I wanted but barely lasted 2 months before plate stopped turning. I am still working to get refunded.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
5
Response from lg.comBy Chris, Customer Service, November 8, 2019
That's not good! We're sorry to see that you've run into these issues with your microwave. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
3
LOVE THIS MICROWAVE, BUUUUUUTTTTTT.....
on November 16, 2019
Posted by: Diamondfly76
from Indianapolis, IN
I bought this microwave a little over a year ago. I absolutely LOVE LOVE LOVE this microwave.
HOWEVER
I wipe the microwave down after every use everyday and more in depth cleaning once a week. But, o matter what I do, I cannot get this smell out of the microwave...there's no food particles in the microwave or in the creases.
I've tried every home remedy to get the smell out...but it's still there.
Does anyone know what I should do?
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Would have gotten 5 stars...but that music !
on November 26, 2019
Posted by: Marc 12
from Schaumburg,IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love the LG microwaves...the one we just bought replaced our previous one.
The one thing i would recommend changing is the music when the cycle has ended...it should have an option for a beep...or the melody or neither.
LG makes great products and we are satisfied with the performance.
The one thing i would recommend changing is the music when the cycle has ended...it should have an option for a beep...or the melody or neither.
LG makes great products and we are satisfied with the performance.
Pros: Style/Design, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Defective Control Panel
on January 14, 2021
Posted by: Scot W
from Connecticut
I purchased a microwave and it lasted two years before issues with the control panel. The number 8 would continue to populate on its own then most of the control panel did not work. The warranty was over and it would cost more to repair than replace. I purchased another because I liked the size and features - in less then two weeks the same issue occurred. I now have to purchase another LG product replacement, remove the stickers off the back of the old one, fill out forms, send in the proof of purchase, etc., before getting my reimbursement. I would rather purchase a microwave from another manufacturer and save time and effort and get a better quality product.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, January 31, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Sc257943
from Ohio
Verified Purchase:Yes
Horrible unit. Rusting out on door, back of unit, top, and around vents. 2 years old and unsafe to use.
Quality
1
Features
3
Value
1
Response from lg.comBy JaNika Wiley, Social Media, December 29, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG microwave. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
3
Great Microwave, Bad Display
on January 24, 2023
Posted by: Mr Fred
from Downingtown PA
I purchased a complete suite of LG appliances for a total kitchen remodel four years ago (2018). I have had complete satisfaction, zero problems, with all of the LG appliances (refrigerator, stove, dishwasher, as well as LG washer & drier in laundry room) EXCEPT for the microwave (model LMC1575 black stainless). This past year, the microwave's display started losing segments, and now it has lost nearly half of them and it's impossible to read the time at all. After some searching, it seems to be an issue reported by others. Other than that, I love the microware.
Pros: ease of use, Style/Design, Performance
Quality
2
Features
5
Value
5
Response from lg.comBy Alice Feliz V. Luna, Social Media, January 30, 2023
Thank you for supporting LG. We would like to assist you with your microwave. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist. Thank you. ^Jolly
Written by a customer while visiting lg.com