Customer reviews from lg.com
LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Average customer rating
4.4
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
707
4 Stars
212
3 Stars
63
2 Stars
32
1 Star
67
88%of customers recommend this product.
(
729 out of
824)
Customer Reviews for LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Customer Rating
3
Average at best
on November 3, 2017
Posted by: microheader
from Chicago, IL, United States
It works okay, except the Start button doesn't always work. But the music it plays is so annoying it makes me want to through it out the window. I see that some other people disagree with that.
Pros: easy to use
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com
Posted by: brown eyed girl
from Milwaukee
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was looking for a midsize microwave and this product is excellent.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: ErnieBD
from Alaska
Verified Purchase:Yes
[This review was collected as part of a promotion.] Size is right & it does what it was meant to do, but that's about all I can say. The chimes are so quiet you can barely hear them even when standing 12 ft. across the kitchen from it. The interior light is inadequate but I think it is more due to the fact that the interior color is dark. With a white interior, the light has something to reflect off of. There is no keypad so nothing you do is quick unless it is only to heat something using the 30 sec. button. I think the look is fine but I also think they could have put a full key pad behind the door instead of the few buttons they have. My dad is 80 & he is having a hard time learning to use this microwave.
Also, the company that comes out with a microwave that has the choice of a door that swings left to right or right to left would make a fortune!
Also, the company that comes out with a microwave that has the choice of a door that swings left to right or right to left would make a fortune!
Pros: Quality
No, I would not recommend this to a friend.
Quality
4
Features
2
Value
3
Written by a customer while visiting lg.com
Posted by: Nat123
from Jacksonville florida
Verified Purchase:Yes
Great product and easy to use. I love it and very satisfied.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: jaytona23
from Rancho CUcamonga, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] good but needs 5 sec increments. good size, very powerful
Pros: Performance
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Bill 75
from Fairchance, Pa.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the features. One problem. I had to send the first one back because it didn't sit flat. The second one has the same problem.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Rusty9313
from South Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] Looks good!
We swapped our 1200 watt microwave for this LG unit and there is no comparison in power. It's loud.
The door is a design that has already started feeling cheap upon opening and shutting.
Wish we'd done more research and comparison shopping.
2 months old and we are shopping for a replacement.
We swapped our 1200 watt microwave for this LG unit and there is no comparison in power. It's loud.
The door is a design that has already started feeling cheap upon opening and shutting.
Wish we'd done more research and comparison shopping.
2 months old and we are shopping for a replacement.
Quality
2
Features
4
Value
1
Response from lg.comBy JaNika Wiley, Social Media, December 9, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG microwave. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
3
Controls Hard to See/Read if Older or Colorblind
on April 6, 2024
Posted by: WilliamHR
We'd give the otherwise highly-rated NeoChef 1.5 cu.ft. better marks, but the controls are very hard to read! We're older folks and I'm red-green colorblind (like about 5% of males to some extent). Gray lettering on a black background is very hard to read, and the red lettering on "STOP" is invisible to me against the black or gray background. Some often-used controls are accessible through the smoked glass when the door is closed but THEY ARE INVISIBLE TO ME unless I use a flashlight to highlight them. (We have to keep a one beside this microwave.) When are manufacturers of all kinds--not just LG--going to start testing their consumer controls with older and red-green colorblind consumers?
Response from lg.comBy true, LG Digital Care Team, April 11, 2024
Hey William. Thank you for your valuable feedback on the microwave, especially concerning the display's readability issues in low light and its color. Your insights are crucial to us, offering a fresh perspective that inspires innovative improvements in our services and the development of future products. We're always available to speak with you, just send us a private message on social media @LGUSSupport with your contact information, model, and serial number. We'll be here to answer any questions. ^ Diego
Written by a customer while visiting lg.com