Customer reviews from lg.com
LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Average customer rating
4.4
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
707
4 Stars
212
3 Stars
63
2 Stars
32
1 Star
67
88%of customers recommend this product.
(
729 out of
824)
Customer Reviews for LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Customer Rating
5
Fantastic microwave!
on June 2, 2017
Posted by: Julies
from Florida, United States
[This review was collected as part of a promotion.] Love this microwave! It looks so amazing and fits perfect! Excellent size and design. I love a sensitive cooking function, it does just exactly what i need!!!! It cooks very quick! I also love all melodies this microwave plays, and touch screen works so great! Lg just made one more amazing appliance, not a surprise ;) !
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LJSki
from Cleveland
Verified Purchase:Yes
[This review was collected as part of a promotion.] Capacity is great. Wish it had an option for hinges on the left side of the door.
There is more power here than in most units, So you have to shorten the cook time from what is suggested on food labels. Sensory reheat of beverages is hotter than I expected, so that I have to cool them before drinking
There is more power here than in most units, So you have to shorten the cook time from what is suggested on food labels. Sensory reheat of beverages is hotter than I expected, so that I have to cool them before drinking
I would recommend this to a friend!
Written by a customer while visiting lg.com
Customer Rating
1
Disappointed thus far
on December 21, 2017
Posted by: goodrich03
from Goodrich, MI
Purchased this microwave to match the refrigerator, oven and dishwasher recently purchased. Ordered online and was sent to my home quickly. Read through the directions!! After only 2 days of use, it no longer heats. Will now have to return it to a store for a replacement. Irritating when it is four days before Christmas!
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, December 21, 2017
This is far from what we expect in regards to the performance of our microwave. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
Written by a customer while visiting lg.com
Posted by: Gpfeir
from Mn
Verified Purchase:Yes
The oven lasted a total of 14 months and then completely quit working. Also didn’t care for the controls been behind the door. LG has now slipped to the lowest on our list.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, October 14, 2019
We hate to see you are experiencing an issue with your microwave. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Bad engineering
on November 21, 2018
Posted by: BDan
from MD
Stop trying to read customer minds! Cooking by time alone is almost useless. Instead, I’m required to use sensor settings that are inconvenient and not particularly effective. Honestly, it shouldn’t take 2 minutes to warm my tea when my old 900 watt oven did it in 30 seconds. Heating tap water for 1 Min didn’t even make it warm because I didn’t additionally use a specific sensor setting. Really? I suspect this is what other reviews meant by “difficult to use”. Buy something else.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy AB, Social Media , November 23, 2018
Thank you for your feedback, it is very important to us. I hate to hear you are having issues with your microwave and I can understand the frustration. If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
Written by a customer while visiting lg.com
Customer Rating
1
Wakes up everyone
on April 10, 2018
Posted by: xzsw
from brewster, ny
Unit does not have a disable beeper (which is actually a sequence melody). No one will use that. Please send instructions on how to safely cut the wires to the onboard speaker.
No, I would not recommend this to a friend.
Response from lg.comBy Amber, Customer Service, April 11, 2018
We are sorry to hear you dislike the alert. There is no way to disarm that feature. We have forwarded your feedback over to our factory team for review. ^AC
Written by a customer while visiting lg.com
Customer Rating
1
Returned after 2 days
on December 5, 2017
Posted by: bbnw
from Ontario, Canada
Pro:
-Attractive, clean design
Cons:
-Can only start, stop and adjust time on 100% power from door front. For any other settings, open the door (like any other microwave
-auto settings don't cook or reheat, they annihilate everything
-Attractive, clean design
Cons:
-Can only start, stop and adjust time on 100% power from door front. For any other settings, open the door (like any other microwave
-auto settings don't cook or reheat, they annihilate everything
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, December 15, 2017
Thanks so much for the excellent review. Such detailed information really helps our R&D team understand our customers and what it takes to make you happy. We greatly appreciate the feedback and we are sorry the microwave did not meet your expectations. ^CP
Written by a customer while visiting lg.com
Customer Rating
2
Defective unit
on July 19, 2017
Posted by: SSS org
from Maryland, United States
[This review was collected as part of a promotion.] We wanted to be impressed by this microwave... and there are a few features that make it unique. We chose it for ease of operation for people with special needs - easy to open (no push button opening latch that requires finger strength/dexterity), limited buttons to push on the front, good size for our needs. BUT... the microwave was defective. Immediately upon plugging in new microwave, It parked and shorted out 2 electrical outlets as well as power cord on microwave.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Written by a customer while visiting lg.com