Customer reviews from lg.com
LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Average customer rating
4.4
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
707
4 Stars
212
3 Stars
63
2 Stars
32
1 Star
67
88%of customers recommend this product.
(
729 out of
824)
Customer Reviews for LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Posted by: Team Nepo
from California
Verified Purchase:Yes
I bought it after thanksgiving in 2023 and in February of 2024 it stopped working, Nita cooking or heating up my food.
Pros: ease of use, Style/Design
Quality
1
Features
3
Value
1
Response from lg.comBy true, LG Digital Care Team, March 19, 2024
Hey there! We would love more information about your microwave and would like to check your warranty options. We found a walkthrough with tips on how to get your microwave heating back up here: http://spr.ly/6429ktjrf. If you have any future questions, please send us a private message on social media @LGUSSupport with your contact information, model, and serial number. Let's get this oven heating back up! ~ Jupe
Written by a customer while visiting lg.com
Customer Rating
1
Not reliable, failed just over 1 year of usage
on September 2, 2024
Posted by: Frustrated LG Owner 42
[This review was collected as part of a promotion.] Had this microwave for 1 year and 2 months. Microwave started only partly heating food for a bit, and then just stopped heating anything altogether. When it finally stopoped heating, I tried letting it run for 15 mins to see if it would finish heating up my frozen leftovers. The sides of the microwave got hotter then my food. We have LG washer/dryer and fridge that have been pretty reliable. So, I'm really disappointed in how fast this microwave stopped heating. We replaced a 15 year microwave with a bad door that was driving my wife crazy, and I'm kinda wishing I would have just spent money fixing the door instead of spending money on a cheaply made LG microwave. What is 10 year warranty on the magnetron worth if it costs more to repair the microwave then it does to buy a new one.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, September 2, 2024
Hey there. We appreciate you letting us know about your LG microwave not heating up. We want to make sure the food in your microwave is heating up rather than the microwave itself, and we would be more than happy to review your warranty options with you. All you need to do is send us a private message on social media at @LGUSSupport with your model number and contact details, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
1
Replacement Is Not Enough
on September 20, 2024
Posted by: Maryland Mom
This is a review for the replacement microwave LG sent me. The first one I purchased didn’t last six months. The replacement machine is an older model and not my favorite microwave. It doesn’t heat as fast as the original one.
Response from lg.comBy true, LG Digital Care Team, September 23, 2024
Hey there! We appreciate you telling us about your LG microwave experience. We're always looking for the best ways to improve the versatility and heating effectiveness of our cooking appliances, so your feedback is invaluable to us! It's possible that the replacement microwave has a lower wattage than the microwave you had originally, which would explain the slower heating. If your microwave isn't heating properly, we recommend following the guide on our page here for more information: http://spr.ly/6426ogJXa.
If you still need help with your LG microwave or need more information, please follow up with us on social media @LGUSSupport with your model number and contact info. We'll be happy to help! *Joseph
If you still need help with your LG microwave or need more information, please follow up with us on social media @LGUSSupport with your model number and contact info. We'll be happy to help! *Joseph
Written by a customer while visiting lg.com
Customer Rating
1
Countertop microwave
on October 4, 2024
Posted by: Please assign me one
[This review was collected as part of a promotion.] I only had my microwave 2 months when it died. would not heat up.
Response from lg.comBy true, LG Digital Care Team, October 7, 2024
Hey there, thanks for letting us know about your microwave! We understand how important it is for your kitchen, and we're here to help you get it working again. Just shoot us a private message on social media to @LGUSSUpport with your serial number and personal info. Our dedicated team is ready to explore all your options. Looking forward to chatting with you soon. ~Ivy
Written by a customer while visiting lg.com
Customer Rating
5
on October 15, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] At first I couldn't open the door then I discovered the little button on the right side. I love the features. I'm enjoying my microwave. Highly recommend.
Response from lg.comBy LG, March 5, 2026
Hello! We appreciate you sharing your experience with your LG Microwave. We’re glad to hear you’re enjoying the features and that discovering that handy little button made everything even easier. It’s great knowing your LG unit is delivering the convenience and performance you were hoping for — and that it’s earned a strong recommendation from you! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
1
junk
on December 8, 2024
Posted by: cass county
[This review was collected as part of a promotion.] junk. barely a year old, stopped heating. tried everything including “ chat “. waste of time.
Response from lg.comBy Joslyn, LG Social, December 9, 2024
Hey there! Thank you for sharing this with us. We really appreciate the feedback from customers such as yourself, as it helps us continuously improve! We want you to be able to enjoy your LG microwave for many years ahead because it's the perfect companion for warming up all of your delicious meals! We recommend making sure your microwave is in the correct settings for the best performance. You can check out more information here: t.ly/BH1iq. If these steps do not work, please private message us on social media @LGUSSupport with your contact information and model number. We'll do everything we can to help you through this! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
1
Don’t expect it to last long
on January 6, 2025
Posted by: Seth212
The microwave stopped heating after 4 years of use.
Response from lg.comBy LG, January 7, 2025
Hello there. Thank you for sharing your experience with us. We understand that your LMC1575ST microwave stopped heating after four years of use. This could indicate an issue with the magnetron or another internal component that requires attention. While some parts like the magnetron may wear over time, we’d recommend checking the microwave’s power settings and ensuring the door is sealing properly as well. If the issue persists, it may be time for a professional repair. We’d love to assist you further in resolving this. Please send us a private message on social media @LGUSSupport so our team can help explore potential solutions. We truly appreciate your patience. —Avril
Written by a customer while visiting lg.com
Posted by: BruceH16749
from Minnetonka, mn
Verified Purchase:Yes
[This review was collected as part of a promotion.] It wasn't until I got this home that I realized there's no numbered keypad. That wasn't apparent when I ordered it online. So I find out that cook time can only be added in multiples of 10 seconds. Ten seconds can be a LONG time in microwave cooking time!! I hate it. I talked to the store I bought it from and a manager told me I couldn't return it because I ordered it on line, even though it was a stocked item.
I minor irritant is all the music it plays. I don't need music to tell me the microwave has started.
I have always had good luck and been very happy with LG products. This is the first time I've been so disappointed.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Amber, Customer Service, May 30, 2018
Hello and thank you so much for the feedback BruceH16749. We appreciate you taking the time to let us know what did not work out in your experience. We have sent the feedback over to our factory team for review. ^AC
Written by a customer while visiting lg.com