Customer reviews from lg.com
LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Average customer rating
4.4
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
707
4 Stars
212
3 Stars
63
2 Stars
32
1 Star
67
88%of customers recommend this product.
(
729 out of
824)
Customer Reviews for LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Posted by: New to being old
from Oak Creek, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Door is flimsy and hard to open. Controls are not easy to understand.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy Sandy, Social Media, June 15, 2022
We hate to hear this and thank you for your feedback. We will be happy to pass this along to our product developers.^Sandy
Written by a customer while visiting lg.com
Customer Rating
1
Rattling noise
on July 5, 2022
Posted by: Benicia Dave
from Benicia,Ca
First unit had bad rattling noise from the start. Returned to vendor, the 2nd is even worse! Otherwise just OK. Needs to be a fix. At this time I would not recommend.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
2
Response from lg.comBy Sandy, Social Media, July 6, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com
Customer Rating
1
Awful
on July 8, 2022
Posted by: Schee
from Kenya
Worst product ever .. This microwave has been very unreliable. It won't heat after several days
No, I would not recommend this to a friend.
Quality
1
Response from lg.comBy Jennifer, Social Media, July 13, 2022
We are disappointed to see that there is an issue your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us so that we can assist with a resolution for you. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Duffer52
from Wisconsin
Verified Purchase:Yes
[This review was collected as part of a promotion.] Door is flimsy and sensor reheat doesn’t work well.
Quality
3
Features
3
Value
3
Response from lg.comBy Sandy, Social Media, July 18, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: Anonymous
from CA
Verified Purchase:Yes
I bought the first micron wave , broken less a year, hopefully this time can take longer
Quality
1
Features
3
Value
3
Response from lg.comBy Sandy, Social Media, July 22, 2022
We hate to hear this and thank you for your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: DonnyG
from Central Falls, RI
Verified Purchase:Yes
[This review was collected as part of a promotion.] I owned microwaves since the original Amana days.Since then I've had Sharp, Insignia, and a few others. This is by far the best. The main panel inside the door is great. The power is second to none. If you're shopping for a new microwave, get this one. You won't be sorry.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Youngstown Florida
Verified Purchase:Yes
I bought this and after 12 months it died. It was not robustly made. These will never last long. Because the way it was made i saw no point in fixing it. It will just die again in a few months. Magnatron is probably still good...thats the only thing that has a waranty longer than one year. I think the smart inverter died.....anyway everything seems to work except it doesn't heat.
Response from lg.comBy Sandy, Social Media, August 16, 2022
We hate to hear this and thank you for taking the time to provide us your feedback.^Sandy
Written by a customer while visiting lg.com
Customer Rating
1
Short lived
on November 25, 2022
Posted by: Surfinsafe
from Utah
Bought this one year ago.
It has stopped heating. Everything else looks and works as normal but, food stays cold
It has stopped heating. Everything else looks and works as normal but, food stays cold
Pros: Style/Design
Quality
1
Features
5
Value
4
Response from lg.comBy JaNika Wiley, Social Media, November 28, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG microwave. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com