Customer reviews from lg.com
LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Average customer rating
4.4
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
707
4 Stars
212
3 Stars
63
2 Stars
32
1 Star
67
88%of customers recommend this product.
(
729 out of
824)
Customer Reviews for LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Customer Rating
1
Disappointed
on December 6, 2021
Posted by: higg
Micro came with a 1-year warranty on parts; ours is 1.5 years old and now has a wiring issue. LG provided 3rd party service centers to call for repair.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 8, 2021
We hate hearing you are having an issue with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: PCgodUSA
from PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] After using my previous microwave for about 35 years (hoping this last half that long!), this model will need some getting used to. Instructions are OK, but the new "Sensor" style cooking is not very informative in either cook or reheat modes. We can't figure it out, even at its "lowest setting" it still boils liquids over and makes a mess. Can't understand why the lowest timer increments are 10 seconds; could definitely use the single second amounts for small items.
Other than these minor issues, it is much more powerful than my previous model.
Other than these minor issues, it is much more powerful than my previous model.
Pros: Style/Design, Performance
I would recommend this to a friend!
Quality
4
Features
3
Value
4
Response from lg.comBy ^DLI, LGE Social Media, January 12, 2022
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: lbt10
from california
Verified Purchase:Yes
I used it one time and the second time, it just quit working halfway through the cook. Lights went out and that was that. Looked so nice in the new kitchen. Lucking we had our old one still. What a hassle that was to return!
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Daphane , LGE Social Media, February 2, 2022
We are sorry to hear of your experience with your microwave. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Microwaves, please visit https://www.lg.com/us/microwave-ovens. You can always reach out to LG Customer Support by private message via Facebook or Twitter @LGUSSupport with any product questions or concerns and use #VOC. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ruth21
Verified Purchase:Yes
The door is awkward to open. Cooking time is inconvenient. For example, if I need 45 seconds, having to press 10 four times then add 5 more. My old one I just pressed 45. I still don’t get all the options instructions.
No, I would not recommend this to a friend.
Quality
4
Features
1
Value
1
Response from lg.comBy Jennifer, Social Media, February 25, 2022
Ruth we would like to look into the door and control panel issue further. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Uncle Yianni
from Astoria, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] We enjoy our NEW LG Microwave. It's quiet when in operation. Love the modern interior lighting and so easy to clean. Very powerful and even heating. We mainly use it to reheat leftovers & defrosting.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Kita2017373
from Redford, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased recently and the family loves it. I love how it has a sensor on it. It keeps food from over cooking. I’ve always purchased LG because they last forever.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ms_shival
from Stafford
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my new microwave. It’s exactly what I was looking for. I’ve only been using it for a couple of months, but I have no complaints.
Pros: Style/Design, ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Nobsu2344445fccccff
from Pennsylvania
Verified Purchase:Yes
Bought it only 7 months ago and it stopped working 2 weeks ago
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Jennifer, Social Media, May 26, 2022
Hello Khanh. I sent you a proof of purchase request to your email address on file and instructions on what we need from your microwave to process the return. Once you have uploaded the documents, then send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Written by a customer while visiting lg.com