Customer reviews from lg.com
LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Average customer rating
4.4
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
707
4 Stars
212
3 Stars
63
2 Stars
32
1 Star
67
88%of customers recommend this product.
(
729 out of
824)
Customer Reviews for LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Customer Rating
1
Very Poor Durability
on April 29, 2021
Posted by: SravanK
from MN
I used it for 10 months. It worked well for 6 months and gradually slowed down in its heating capacity and eventually stopped heating suddenly in 10 months. Limited warranty expires STRICTLY in one year.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 30, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Horrible Quality
on May 3, 2021
Posted by: NashvilleKevin
from Nashville, TN
I've had this microwave for less than 2 years and it has stopped working. The 10 year warranty on the Magnetron is useless because it doesn't cover labor so you're better off just buying cheap replacement instead of paying for the labor to replace the magnetron. Never buying another LG appliance.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 6, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: RingosDad
from Redondo Beach
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had this microwave for less than a month and the sensor mode panel has failed. Sadly we will be bringing it back.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 7, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support by private message via Twitter or Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Domestication
from Tallahassee, fl
Verified Purchase:Yes
Have been using this for over 2 months. This replaced an over the stove model. The cooking options work so well! No hard spots on potatoes, etc. There is a setting for just about anything you are cooking or heating.
Pros: ease of use, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Karenpdx
from Oregon
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the size and features but I always need to turn a light on to see the pad
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: dablmc
from Oakridge, OR
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this microwave 3 months ago, at first I wasn't sure I'd like not having the traditional number pad, that concern was short lived as I quickly learned how to navigate the controls. Ease of use and cleaning make this a winner for me. Opening the door is so much better than having to push a button and I find it's quieter than opening and closing my old unit. The little jingle that tells me it's finished is a pleasant sound. I'm very happy with my new LG NeoChef 1.5 Cu. Ft. Countertop Microwave with Smart Inverter and Easyclean.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Sb4878
from Pittsburgh pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this microwave to replace our 400 one from another brand. This thing looks amazing with the minimalistic buttons on the front and the stainless steel. Operates so much quieter then out old one and is actually more powerful... Plus who does not love a little jingle when your food is done!
Written by a customer while visiting lg.com
Posted by: Riya10
from Chicago
Verified Purchase:Yes
[This review was collected as part of a promotion.] It’s really good. Evenly heats. Works great. I would have given it 5 star but the screen shattered after 3 months of use. Shattered inside and out. LG sent me a replacement.
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com