Customer reviews from lg.com
LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Average customer rating
4.4
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
707
4 Stars
212
3 Stars
63
2 Stars
32
1 Star
67
88%of customers recommend this product.
(
729 out of
824)
Customer Reviews for LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Customer Rating
1
1 year and 1 week and dead
on July 11, 2020
Posted by: Stinky product
from Nashville TN
I bought the entire LG kitchen including this microwave. It was 1 year and 1 week to the day and the microwave died. No warranty past a year.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 12, 2020
This is not the quality we would expect from our products. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Cooks food ok, but has downsides.
on August 22, 2020
Posted by: Ben02
from Vancouver Canada
I purchased this unit may 1, 2018. The product looks great and performs well.
For the most part the food is cooked evenly and it is very easy to clean this unit.
I do not like how you are unable to disable the tone when it completes.
The real bummer is that one of the lines in the time indicator screen has burnt out. I feel this should not happen with a microwave that is only 2 years old. It is not worth the repair imo. Just for those 2 features, I personally would consider other brands in the future.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 2, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: RiCo47
from El Paso, tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] Loved this microwave, but it only lasted a year... Started making a clicking sound and I noticed it stopped heating.
The warranty didn't apply and no reason was given...
The warranty didn't apply and no reason was given...
Quality
1
Features
4
Value
2
Response from lg.comBy Jennifer, Social Media, February 2, 2022
Hi Richardo, the reason why the warranty did not apply is because your countertop microwave is outside of the 1 year manufacturers labor and part warranty. If you did not purchase an extended warranty at time of purchase, you would be responsible for labor and parts. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
1
Horrible Magnetron/Annoying interface
on August 10, 2023
Posted by: kv0404
As others said, magnetron blew and too expensive labor to bother fixing. I also hated having to open the door to select controls and only + - for time - no way to actually enter using numbers. I hated that so almost happy to trash this one. I won't purchase another LG
Response from lg.comBy Jai., LG Social., August 11, 2023
Hey there. We appreciate your patience and understanding in regards to the issues that you’ve encountered. We'd like to ensure that you are being heard in your concern and we'll be more than happy to have a second look into this. We rely on our customers like you to let us know what we're doing right and wrong so we can continue to provide the best experience possible. Please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Jai.
Written by a customer while visiting lg.com
Customer Rating
4
very elegant only one issue
on June 9, 2017
Posted by: Sylph
[This review was collected as part of a promotion.] Great microwave. Love the design. But you can't turn off the musical audio feedback. It is annoying. Could wake people up when you use it early in the morning. Please change it so you can turn off the sounds. Thanks
I would recommend this to a friend!
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Pretty Good
on July 16, 2017
Posted by: Lord Voldemoo
from San Diego, CA
[This review was collected as part of a promotion.] We've had this microwave oven for a week now, and have tried out most of the features. Like all the ovens out there, it's basic function is to heat food, and it does that well. What separates them then, besides power and size, is how easy they are to live with.
This model has a clean look that they achieved by removing the cluttered controls. Three controls remain: The Start button will start the oven with 30 seconds. Each additional push of the Start button adds 10 seconds to the cook time. If you need more, then the time slider control gives you that. By swiping your finger right or left you can set the time from 10 seconds to 90 minutes. Holding your finger on the + or - symbols will speed that process along by jumping larger time increments. The third button is the Stop button, which will also clear the time you entered so far, and doubles as a lockout function to keep little fingers from operating the oven. Hold for three seconds and everything is disabled, do it again to re-enable. I also like how there is no button or latch to open the door. On previous ovens the button to pop open the door would stick after a while.
The oven has more controls that you can only get at with the door open. These can be really useful once you get the hang of them. I tried the Sensor Reheat to warm my cold coffee, and it alerted me when it had 30 seconds remaining. I let it go until it finished, to see what it considered as "done", and my coffee was nice and hot. Too hot for me actually, so later I tried with a second cup only going to the warning point. It was still hotter than I prefer so I'll have to go old school for coffee and use the timer.
I also tried a couple of strips of turkey bacon on Sensor Cook. The way I do it probably isn't a good test for the sensors, because I put a paper towel on top of the bacon so as not to spatter all over the inside of the oven. I ended up stopping before the 30 second warning when it seemed like the popping was slowing down. At this point the bacon was close to perfect, so I'm pretty sure the sensor wasn't getting the moisture readings it needed.
Is this a good oven? I'd say yes. As soon as you do anything once, you've learned it and adapted. Removing the cluttered controls was a good idea for asthetics. The one thing I would change is to be able to get 5 second setting increments instead of 10. Warming a pastry is usually not enough at 10 seconds and too much at 20. The only other thing that bothered me a little was that the "improved" lighting, that's supposed to let you see better how your food is doing but it seemed no different from our old microwave.
Pros:
Nice clean look
Child Lock
Easy Sensor cooking
Easy Time setting
10 YR warranty on magnetron
Nice clean look
Child Lock
Easy Sensor cooking
Easy Time setting
10 YR warranty on magnetron
Cons:
Not really a con: lighting doesn't live up to its hype
Timer is in 10 second increments - would prefer 5
Not really a con: lighting doesn't live up to its hype
Timer is in 10 second increments - would prefer 5
Would recommend? Yes
Pros: Style/Design, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Dbohn
from Lake Arrowhead
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not having touch minutes on the outside is strange. The slide feature of minutes is like an Ipad or something and older people are confused when operating
Pros: Quality
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
3
Written by a customer while visiting lg.com
Customer Rating
3
Perfect size for the countertop
on July 6, 2018
Posted by: arleneinaz
from AZ
It is the perfect size for the countertop and I like the melody rather than a beeper. I would like it to only play once and not continue. Disappointed in the lack of number buttons - cumbersome to have to push the plus sign all the time. Also should have buttons for the sensor categories and all should be accessible from the outside without opening the door.
Pros: Style/Design
I would recommend this to a friend!
Quality
3
Features
2
Value
4
Written by a customer while visiting lg.com