Customer reviews from lg.com
LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Average customer rating
4.4
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
707
4 Stars
212
3 Stars
63
2 Stars
32
1 Star
67
88%of customers recommend this product.
(
729 out of
824)
Customer Reviews for LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Posted by: BTF3
from Loveland
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a great microwave. Cooks accurately. Love that it sings when done. The best microwave we have owned and we have owned a few.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LP47
from Honolulu
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this microwave as it equaled the specifications of the cabinet and it had the correct wattage. Love the sliding time ranger.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Not bad, some things could be better
on June 21, 2020
Posted by: TexasStav
from Friendswood, TX
[This review was collected as part of a promotion.] I bought this a few weeks ago and don't care for the sliding timer feature. My fault, maybe should have read more reviews. Can only plug in time in 10 second intervals. The audio sound is very annoying and keeps going off if you don't open the door. No way to change it either. Other than that it works fine. I'd recommend it as long as your aware of these shortcomings.
Pros: Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Very Poor Performnace
on December 7, 2020
Posted by: N__M
from Michigan
[This review was collected as part of a promotion.] Dead in 5 Months. I bought it this year in May and it stopped working in November.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 8, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Great replacement for UMC5200AAB
on December 19, 2020
Posted by: rockchalkaz
I had a built-in with an older Maytag UMC5200AAB microwave. That microwave isn't made any more and I was worried I wouldn't be able to find a suitable replacement. This microwave is a perfect fit replacement. And by perfect fit, I don't just mean the size. I mean all the screw holes are in the right places. I was even able to swap the outer shell of of the old microwave with this one (perfect fit), and I didn't have to re-drill the mounting holes for the front bezel. If you're looking for a replacement for UMC5200AAB, then this is fantastic choice.
I would recommend this to a friend!
Written by a customer while visiting lg.com
Posted by: Grammy2018
from Kentucky
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this product in Oct. of 2020. Unfortunately, it bit the dust in less than 4 months!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 26, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate that you had this experience, and I see that you are working with customer service to resolve this issue. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Tularosa
from Santa Fe, New Mexico
Verified Purchase:Yes
[This review was collected as part of a promotion.] We very much liked the design and operation of the unit. However the inverter failed after 2 years and the cost to repair was nearly the replacement cost. Warranty is for only 1 year. Should last longer than this for a major brand.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, April 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Missing number buttons
on April 24, 2021
Posted by: Mitchell Bly
from Portage, MB
Really don’t like the slider for setting the time. All the other microwaves I’ve ever used are so much easier to just hit the 3 or 5 for 3 or 5 minutes. The slider is slow and takes awhile to get higher times, and isn’t to get the times I want. So much easier to hit a number for minutes and add 30 seconds if needed. There is room above the slider to have the numbers I don’t know why they didn’t put them there. Likely going to return it.
No, I would not recommend this to a friend.
Quality
5
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, April 25, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via direct message on Twitter or Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com