Customer reviews from lg.com
LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Average customer rating
4.4
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
707
4 Stars
212
3 Stars
63
2 Stars
32
1 Star
67
88%of customers recommend this product.
(
729 out of
824)
Customer Reviews for LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Customer Rating
5
Heats quickly
on November 22, 2024
Posted by: LG hottie
[This review was collected as part of a promotion.] This microwave works better than any microwave I have ever owned. Very pleasant ding when done
Response from lg.comBy ^Rich, LG Digital Care Team, February 12, 2026
Hi there, we understand and appreciate you taking a moment to share your experience with your LG 1.5 cu ft NeoChef Countertop Microwave with Smart Inverter and EasyClean, model LMC1575ST. It’s great to hear how quickly it heats and that you’re enjoying the pleasant chime when your food is ready.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood
Written by a customer while visiting lg.com
Customer Rating
1
Faulty micy
on May 26, 2025
Posted by: Anonymous
from Salinas Ca
Does not cook evenly, cold spots & over cooked edges.
Microwave has developed rust & keeps cutting off my circuit. I have to keep resetting my circuit.
Microwave has developed rust & keeps cutting off my circuit. I have to keep resetting my circuit.
Pros: Features/Settings
Quality
1
Features
3
Value
1
Response from lg.comBy LG Digital Care Team - Diego, May 29, 2025
Hey there. It sounds like you're navigating a significant challenge with your microwave's performance, including uneven cooking, rust, and repeated circuit trips. We appreciate you bringing this to our attention. We're here to help ensure your appliance is operating safely and effectively. Please send us a private message on social media @LGUSSupport with your microwave's model number and purchase date. We'll explore options and work toward a positive resolution. ^ Diego
Written by a customer while visiting lg.com
Customer Rating
1
Display goes bad in early life of the unit
on June 7, 2025
Posted by: Mikey 18
[This review was collected as part of a promotion.] This smoker wave is the second that we have purchased in three years. The first one out of the box the display was not working or the panel was not working. We replaced it with the same identical because we were putting into a built-in look with our cabinets. We’ve only had the second and the display is going bad. We like the interior size and a plate inside does not look I am tilt. it’s too bad. LG makes a good oven. They just can’t make a good display system. That’s reliable.
Pros: Style/Design, Features/Settings, Performance
Quality
2
Features
5
Value
5
Response from lg.comBy LG Digital, June 10, 2025
We appreciate you sharing your experience, and we’re glad you love the interior size and design of your LG Microwave, Mikey! We know how important reliability is, and we want to ensure you get the support you need. Please send us a private message on our social platforms @LGUSSupport, and we’ll be happy to look into this further for you. We’re here to help! ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
Broke after just 2 years
on January 12, 2026
Posted by: Logjam579
Unfortunately this microwave was barely used. But like many others, the microwave turns on act like its working, but never heats the food up.
Quality
1
Features
4
Value
3
Response from lg.comBy LG, January 13, 2026
Hi, Logan. Thank you for sharing your experience with your LG Microwave. Your description of the microwave powering on but not heating, especially with such light use, gives us a clear picture of what you’re seeing. Feedback like this is important, and we appreciate you taking the time to outline what’s happening. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this heating‑performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering:
https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating-properly--20153229630502 ^James
https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating-properly--20153229630502 ^James
Written by a customer while visiting lg.com
Customer Rating
2
Only works for 3 years
on January 17, 2026
Posted by: Unhappy Customer20
from New Mexico
Only had for 3 short years, and it stopped cooking. Read on line that microwaves usually last 7 to 10 years. It comes with a 10 year coverage on magnetron, but you have to pay for labor of tech coming out to repair it. Only comes with 1 year mfg warranty. Nothing breaks within a year. Do not reccommend
Pros: ease of use
Quality
2
Features
5
Value
5
Response from lg.comBy LG, January 18, 2026
Hello. Thank you for sharing your experience with your LG Microwave. The way you described the microwave stopping after only a few years and the difference between the magnetron coverage and the standard warranty gives a clear picture of what you’re dealing with, and we appreciate you taking the time to explain it. Your feedback about expected lifespan and repair costs is valuable and helps highlight how the product is performing for you. For reference, you can review this helpful link to address your specific issue:
https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating-properly--20153229630502 To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this cooking‑performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating-properly--20153229630502 To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this cooking‑performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
2
Not a great purchase
on March 28, 2026
Posted by: Wenderoth
from Maryland
Pros: fast, powerful,
Cons: so many more. Hated the sound! And when you turned off the dumb music, you got zero sound (so no indicators when microwave was done)
At year 5, everything fell apart: digital display lost spots (so numbers were not discernible), coating peeled- dangerous!
Sensor options were bad- never correct
You had to open the microwave to use the secondary keypad (for defrost, popcorn, etc)
Basically, this microwave was the worst I’ve owned in terms of utility AND longevity.
Cons: so many more. Hated the sound! And when you turned off the dumb music, you got zero sound (so no indicators when microwave was done)
At year 5, everything fell apart: digital display lost spots (so numbers were not discernible), coating peeled- dangerous!
Sensor options were bad- never correct
You had to open the microwave to use the secondary keypad (for defrost, popcorn, etc)
Basically, this microwave was the worst I’ve owned in terms of utility AND longevity.
Pros: Performance
Quality
1
Features
3
Value
3
Response from lg.comBy LG, March 30, 2026
Hello. Thanks for taking the time to share such a detailed experience with your LG Microwave. We understand how important long‑term performance, sound options, keypad access, and display clarity are for everyday use, and feedback like yours helps highlight where the overall experience didn’t match expectations. To allow us to properly investigate the details of your specific product model and to see how we can assist with your microwave issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for microwave support and troubleshooting: https://www.lg.com/us/support/help-library/lg-microwave-how-to-make-adjustments-with-the-custom-settings-button--20151004354306 ^James
Written by a customer while visiting lg.com
Customer Rating
2
LMC1575ST Rusted
on March 31, 2026
Posted by: Joe3709
from Maryland
I purchased the LMC1575ST about 3 years ago and it works very well. The one and only problem is that it rusts. Slowly the bottom mainly rusted. I don't mean some rust spot on a cabinet edge. I mean the bottom perimeter around the whole microwave. see picture. Microwave is cleaned regularly but it apparently doesn't vent the moisture well. Otherwise it heats the food evenly and well.
Pros: Features/Settings
Quality
2
Features
5
Value
2
Response from lg.comBy LG, March 31, 2026
Hello, Joe. Thank you for sharing your experience with your LG Microwave. We appreciate the detail you provided, especially regarding the rust developing along the bottom perimeter. We understand how important long‑term durability is, and it’s great to hear the unit has continued to heat well despite the moisture‑related issue you’ve noticed. Your feedback about ventilation and cleaning habits is truly helpful. To allow us to properly investigate the details of your specific product model and to see how we can assist with the rust issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on microwave care and maintenance: https://www.lg.com/us/support/help-library/rust-scratches-dents--1339010371137 ^James
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (2) ratings-only reviews
Overall Customer Rating
5