Customer reviews from lg.com
LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Average customer rating
4.4
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
707
4 Stars
212
3 Stars
63
2 Stars
32
1 Star
67
88%of customers recommend this product.
(
729 out of
824)
Customer Reviews for LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Posted by: L Ross
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the esthetics and easy functionality of the microwave oven. The right size for a smaller kitchen.
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Jojo0000
from Crosby, MN
Verified Purchase:Yes
I just recently bought this. I've only used it twice so far as it's more complicated then a simple microwave, however with that said, I just need to take a weekend to learn it better. I am excited about this, just need more time to learn.
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: KAP11
Verified Purchase:Yes
[This review was collected as part of a promotion.] EXCELLENT- HEATING IS FAST -WISH DRAW OPENED WITH PUSH BUTTON-BUT WILL TELL PEOPLE TO BUY
Written by a customer while visiting lg.com
Posted by: Vandy815
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought one of these and it only lasted 9 days before it stopped working. Got a replacement today…hope this one lasts a lot longer.
Pros: ease of use
Quality
1
Features
5
Value
5
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 11, 2024
Hey there, we'd love to hear how things are going with your new LG Microwave. It is unfortunate to hear that you needed to get a replacement so soon, but we want to ensure you that we are here should you need anything. Please don't hesitate to reach us on social media using @LGUSSupport with your model, serial, and phone number. ~TammyJo
Written by a customer while visiting lg.com
Customer Rating
3
Great microwave except for power level changes
on January 4, 2024
Posted by: Muhumbo
[This review was collected as part of a promotion.] I love everything about this microwave except its interface for changing power levels. Adequate cavity size and turntable. (Note: the WIDTH of the cavity is about 14.5" and NOT 21"). I like the simplicity of the front panel when it's closed, and the sweep-to-change cooking time feature is kinda cool because it allows you to reduce the cooking time while it's running and not just incrementally add 30 seconds or 60 seconds.
I love the operation of the microwave INVERTER. Smooth power delivery levels other than full-on. 10 percent means 10 percent power and not a duty-cycle of 3 seconds full power every 30 seconds. This is the feature that drew me to LG microwaves. I like smooth power levels, and I like changing power levels and cooking time on the fly.
Where this unit falls down is that one can NOT change power levels on the fly. Can't modify it while it's on. Can't pause it, open the door and hit the power button and change it almost-on-the-fly. Nope. Gotta hit the clear button, restart some cooking time from scratch, select your new desired power level, and then hit START again.
Once you've hit START, you can't change the power level again. Heck, once you hit START, you can't even DISPLAY your current power level. LG, what were you thinking? You've crippled the most attractive feature of this microwave.
Pros: Features/Settings
Quality
3
Features
3
Value
5
Response from lg.comBy Tony211, LG Social, May 30, 2024
Hi there! We want to ensure that you can change the power level selection easily! According to our owner's manual, you can select the power every time you cook a new dish or heat a food item in the microwave. You will find the instructions on how to do so on page 18. Remember that you'll still need to restart the cooking cycle if it's already being implemented. If you have any questions, reach out to us! We're always here to help. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
5
Really modern looking and easy to keep clean.
on January 5, 2024
Posted by: Dunken Hines
from Oklahoma
Verified Purchase:Yes
I have used this microwave for almost a month now and so far I really like it. It's a little bit noisy, not as quiet as I thought it would be. But does cook a lot better and faster than my old microwave.
Pros: Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Blakesfirstt
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased this about a month ago and it has probably been the best microwave we’ve ever had. Works great. Plays a pleasant tune when the time is over. Heats up nice and even
Written by a customer while visiting lg.com
Posted by: KAP24
Verified Purchase:Yes
[This review was collected as part of a promotion.] POWERFUL MICROWAVE-WISH THE DOOR HAD A BUTTON TO OPEN EASY-BUT A WELL MADE MACHINE
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com