Customer reviews from lg.com
LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Average customer rating
4.4
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
707
4 Stars
212
3 Stars
63
2 Stars
32
1 Star
67
88%of customers recommend this product.
(
729 out of
824)
Customer Reviews for LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Customer Rating
2
I love the door but that’s about it
on August 31, 2023
Posted by: JC jc
[This review was collected as part of a promotion.] I love the look of this microwave and I LOVE the door - no push button to get stuck or broken, no ugly handle sticking out to have to clean… but sorry. Sliding for cook time (apparently a 3 min max) and having to do math and tap for an additional 30 secs is horrible. Fingerprint smears are evident. The start and reset buttons are finicky if you don’t touch them in the right spot. I miss the option of a cook timer accessible on the outside. And what is up with the melodies? It’s just not for me. It does heat as well as my Panasonic inverter 1200w that broke. Sorry, LG. Make a microwave with that awesome door (man, I love that door!) and a keypad and less prolonged notification sound and I’ll buy it!
Response from lg.comBy LG Customer Experience team, Customer Care, August 31, 2023
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We're disappointed that your experience with us fell short of your expectations. We want to thank you for giving us a chance to make things right by bringing this to our attention for improvements to our products and services. Please contact us at 800-243-0000 in order to discuss further options to resolve the concerns you are reporting. We, along with the community, appreciate your kindness in sharing today. http://spr.ly/6428Pthiu `Tanisha
Written by a customer while visiting lg.com
Posted by: BAP73
from Crestview, FL
Verified Purchase:Yes
I am very happy with the LMC 1575ST microwave. It is very easy to use and very appealing to the eyes.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: D Montgomery
Verified Purchase:Yes
We had a hard time finding a microwave this size, with this much power, and a flat front for easy clean-up. We were also looking for a reliable brand with great reviews. In our search, this was the only microwave that checked all of the boxes.
Pros: Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Misery5
from Wash. State
Verified Purchase:Yes
[This review was collected as part of a promotion.] Terrible microwave, Hard to operate with 2 panels for selections, timer dose not always cancel, and I have to unplug it to reset microwave before I can get it to work?
Pros: Performance
Quality
1
Features
2
Value
2
Response from lg.comBy Rita, LG US Support, October 6, 2023
Hello there! We understand that you may have some concerns about your LG Countertop Microwave and we're here to help. To provide you with the best possible assistance, we kindly ask that you reach out to our LG Social Media team by using the hashtag @LGUSSupport when posting on Facebook or Twitter. Be sure to include the model and serial numbers of your microwave so that we can provide you with the best possible assistance. ~Rita
Written by a customer while visiting lg.com
Posted by: Chef Candy
from California
Verified Purchase:Yes
I like this microwave because the higher wattage helps heat things quickly. It also is a smaller size minimizing counter space needed.
Pros: ease of use, Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Brrook1218
from North Carolina
Verified Purchase:Yes
I love it!! Very satisfied with purchase. From look of it to the size and heating speed
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jjocks11
Verified Purchase:Yes
Product fits well and very quiet. Warms up good equally and overall great product.
Written by a customer while visiting lg.com
Posted by: Tuolumne15
from In the USA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Terrible microwave. Don't like 2 sepprate control panels. Timer is difficult to reset. Microwave locks up for no control,
and I have to pull the power cord to reset.
and I have to pull the power cord to reset.
Pros: Quality, Style/Design
Quality
4
Features
2
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 9, 2023
Hello, we're sad to hear that your LG Microwave was not what you were expecting. We are always innovating our products and would love to hear more about your experience for the future of our appliances. ~Tegan
Written by a customer while visiting lg.com