Customer reviews from lg.com
LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Average customer rating
4.4
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
707
4 Stars
212
3 Stars
63
2 Stars
32
1 Star
67
88%of customers recommend this product.
(
729 out of
824)
Customer Reviews for LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Posted by: Kakinleaf
from Mississippi
Verified Purchase:Yes
I've had this microwave for about 3 weeks. I like that the door isn't push button to open. The interior is very roomy and easy to clean. I'll admit that the controls take a little getting used to as they are totally different from any that I've had in the past. They take a very light touch to activate. I do have to be careful that I don't restart it when I've taken the food out and am closing the door. Overall, I like it.
Pros: ease of use, Style/Design
Quality
4
Features
3
Value
3
Written by a customer while visiting lg.com
Posted by: Tomasito23
from Oakland, California
Verified Purchase:Yes
It was a good microwave until it suddenly died after three and a half years and we were unable to find help getting it fixed.
Pros: ease of use, Features/Settings, Performance
Quality
2
Features
5
Value
3
Response from lg.comBy Christian Jimenez, LG Social , May 30, 2023
Hi, we appreciate you taking the time to post your review. Please allow us a second opportunity to get this fixed! We'll do our best to provide a resolution you're satisfied with. Our phone support is (800) 243-0000 and you can reach us between Mon. to Sun. 8AM - 9PM EST. ^Chris
Written by a customer while visiting lg.com
Posted by: Frank J Fohn
from Tacoma, Washington
Verified Purchase:Yes
This is the second unit I've purchased. The first one we took to our Vacation spot down south. It works great with no signs of giving up. LG products are fine products!!.... And I wouldn't hesitate to buy other items with the LG name!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LGE Microwave
from Michigan
Verified Purchase:Yes
Rattling noise upon start. Support group unable to fix problem. Never heard back from them. Was told that I would receive refund.
Quality
1
Features
5
Value
3
Response from lg.comBy Christian Jimenez, LG Social Media, June 1, 2023
We appreciate you taking the time to post your review. Please contact us so that we can give you an update with the status of your refund. We'd love to offer further support! You may see our contact options here: https://www.lg.com/us/support/contact. We look forward to hearing from you. ^Chris
Written by a customer while visiting lg.com
Posted by: Cambria
from Colorado Springs, CO
Verified Purchase:Yes
I replaced an old microwave with this new LG and it is performing well. I like the look of it and it is a real plus not having to use a number key pad for simple cooking and reheating. The size is more than adequate for what I need and I am happy with my purchase.
Pros: ease of use, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: mar1233
Verified Purchase:Yes
I've submitted 3 requests for service and received no responds.
Quality
1
Features
2
Value
1
Response from lg.comBy Jai., LG Social., June 6, 2023
Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jai.
Written by a customer while visiting lg.com
Posted by: Agate Alvin
from Agate Mi.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works like a dream it's a great buy. As far as other microwaves go this has them beat hands down.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Anthony211, VXI Austin, June 19, 2023
Hey there. We appreciate your time in leaving us a review in regards to your microwave. We want to ensure that you are getting the best experience using this product. Our team enjoys what they do because of customers like you. This review just made our day!We strive to be the best we can be every day. Thank you so much for choosing LG as your next companion. . ~Anthony
Written by a customer while visiting lg.com
Customer Rating
4
MICROWAVE
on June 21, 2023
Posted by: WEB12
from Seattle, WA
The product looks great and performs adequately but it is noisy when running and the front door is not user friendly to open (two hand operation). I do like the time selection control. If the noise could be reduced and opening the door was made easier, it would be a winner!
Pros: Style/Design
Quality
4
Features
3
Value
4
Written by a customer while visiting lg.com