Customer reviews from lg.com
LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Average customer rating
4.4
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
707
4 Stars
212
3 Stars
63
2 Stars
32
1 Star
67
88%of customers recommend this product.
(
729 out of
824)
Customer Reviews for LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Customer Rating
3
Hope 3rd purchase is more successful than other 2
on November 1, 2021
Posted by: jlw5505
from ILLINOIS
Verified Purchase:Yes
[This review was collected as part of a promotion.] like the style and size of this microwave, just wish it was not a throw away item after 1-2 years when it quits working or the display goes out
Pros: ease of use
I would recommend this to a friend!
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, November 2, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Emn1
from Wichita Falls, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this microwave oven over a month ago. It is so easy to operate. I love the musical tune that chimes to signal the heating is complete.
Pros: Style/Design, ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Very nice
on November 10, 2021
Posted by: Rebecca900
from Green Bay
[This review was collected as part of a promotion.] Bought this 2 months ago when the microwave portion of my Advantium went out. I like the understated look, like the way it melts cheese (very evenly), and LOVE the little tune it plays when it's done. Only problem is that the cord is WAY TOO SHORT, and with the shaped plug, several precious inches are lost since the cord has to double back on itself.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Jimmybobby47
from Saint Paul
Verified Purchase:Yes
[This review was collected as part of a promotion.] Heats really fast and well. Sensor settings are great and work pretty well. Dinner plate and beverage come out way hot. The glass plate broke though for an I know reason.
Pros: ease of use, Performance
I would recommend this to a friend!
Quality
3
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Microwave issues
on November 22, 2021
Posted by: StevenLGuser
from Oregon
[This review was collected as part of a promotion.] I have bought 2 of these microwaves….
First one I had for 2 days and it almost caught fire.
Second one the turntable started acting up, in less than a week.
I called LG to see to insure the turntable was functioning properly, they were sure and suggested I get a different model if 2 were already bad…
Obviously, I’ll be getting a different model, along with a different brand.
First one I had for 2 days and it almost caught fire.
Second one the turntable started acting up, in less than a week.
I called LG to see to insure the turntable was functioning properly, they were sure and suggested I get a different model if 2 were already bad…
Obviously, I’ll be getting a different model, along with a different brand.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Miss Cove
from Rhode Island
Verified Purchase:Yes
[This review was collected as part of a promotion.] So happy with this oven. Quiet, easy to use and looks great
Pros: Style/Design, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: rstorrs1
from Relief, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had several LG micros before, but this is an improvement. The push-button door locks wear out; this handle-in-door is simpler. Previous lights were hidden in the wall and inaccessible; this LED light is right up front on the micro ceiling, and will probably never need replacing. This one is larger and more powerful. It looks good too. The learning curve on Sensor Cook/Reheat is not flat, but I’m getting used to it. The defrost menu now includes fish. Yay!
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: ANischal
from Los Angeles
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this microwave based on good online reviews but was disappointed with the performance and in 6 months it stopped working for no apparent reason.
Pros: Features/Settings
Quality
3
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, December 6, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com