Customer reviews from lg.com
LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Average customer rating
4.4
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
707
4 Stars
212
3 Stars
63
2 Stars
32
1 Star
67
88%of customers recommend this product.
(
729 out of
824)
Customer Reviews for LG - NeoChef 1.5 Cu. Ft. Mid-Size Microwave - Smooth Black
Posted by: lca318
from TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our old microwave was starting to give us isdues. We have an LG dishwasher so decided to try an LG microwave. Very sleek looking and powerful. Very pleased with our pleased and the LG brand.
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Shawn1979
from Sugar Grove, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The microwave works very well and is clean looking. I would definitely recommend LG when considering your next microwave.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Artty
from Maryland
Verified Purchase:Yes
[This review was collected as part of a promotion.] This LG microwave, 1.5 cubic foot, is the right size for reheating and defrosting. I don't use it to cook raw veggies, etc.
When I cooked a frozen pot pie in it, there was water film (from the cooking), on all the interior surfaces. This is said to be "normal". The fan intake is on the bottom of the unit, which is only 1/4 inch high. I don't think that this is high enough; so, I added some 3/8 inch spacers under the feet to raise. This may have helped -- I'll know when I cook another frozen item.
You can reduce moisture release (which covers the inside surfaces] by covering the food, when practical.
When I cooked a frozen pot pie in it, there was water film (from the cooking), on all the interior surfaces. This is said to be "normal". The fan intake is on the bottom of the unit, which is only 1/4 inch high. I don't think that this is high enough; so, I added some 3/8 inch spacers under the feet to raise. This may have helped -- I'll know when I cook another frozen item.
You can reduce moisture release (which covers the inside surfaces] by covering the food, when practical.
Pros: ease of use
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Mom55
from Detroit, Mi
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a month ago and the entire family loves using it. Love the elegance but simplicity.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: zligong
from Maryland
Verified Purchase:Yes
This microwave oven stopped working after nine months. Worst microwave I ever have.
Quality
2
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, October 2, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Owner
on October 9, 2021
Posted by: Mrs Beverly
from 109 Larkspur Drive Altamonte Springs, FL. 32701
[This review was collected as part of a promotion.] I really like the looks of this microwave. It runs and everything else works, however is DOES NOT HEAT! Please help.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
4
Response from lg.comBy ^DLI, LGE Social Media, October 12, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Great except for.......
on October 23, 2021
Posted by: car jo
from c'burg Alabama
[This review was collected as part of a promotion.] I have had this about 2 months and it cooks great. It is easy to clean and has several cooking options. However, I do not like the sliding times on the front of the microwave. All buttons and selections are behind the door frame and must be chosen prior to shutting the door Then you have a sliding timer to select length of timing. It is difficult to gage where to stop sliding for correct time. rather have buttons to push for timer.
Pros: Performance
No, I would not recommend this to a friend.
Quality
4
Features
2
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 27, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: votedemocrat
from Merrimac,MA.
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the best microwave oven I ever bought. Very spacious, powerful, and at a good price! This is really that good.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com