Customer reviews from lg.com
LG - 26.1 Cu. Ft. Side-by-Side InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator
Average customer rating
3.6
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
48
4 Stars
31
3 Stars
12
2 Stars
7
1 Star
23
72%of customers recommend this product.
(
71 out of
98)
Customer Reviews for LG - 26.1 Cu. Ft. Side-by-Side InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator
Customer Rating
1
Fake stainless is impossible to clean
on December 30, 2020
Posted by: bpbpbp
from Atlanta, Georgia
[This review was collected as part of a promotion.] Spent a long time researching refrigerators and chose this one for its features and design. I was especially excited about the large front window and door in door feature for quick access to often used items.
Unfortunately it is made of some sort of fake metal and can not be cleaned - I've tried dozens of different products. The surface is constantly plagued by water spots, streaks, black spots, and scratches. It looks terrible all the time regardless of the effort spent trying to clean it. None of the other stainless appliances in my kitchen have this issue (because they are made of real metal and easily polished) - only the LG.
I would also like to add that it died in less than 9 months destroying all of the food inside and leaking all over the place. LG service was excellent with providing an in-warranty repair but for a new premium appliance I would have expected a longer periods before needing service.
This is hands down the worst appliance I have ever purchased and I wish it could be returned.
Unfortunately it is made of some sort of fake metal and can not be cleaned - I've tried dozens of different products. The surface is constantly plagued by water spots, streaks, black spots, and scratches. It looks terrible all the time regardless of the effort spent trying to clean it. None of the other stainless appliances in my kitchen have this issue (because they are made of real metal and easily polished) - only the LG.
I would also like to add that it died in less than 9 months destroying all of the food inside and leaking all over the place. LG service was excellent with providing an in-warranty repair but for a new premium appliance I would have expected a longer periods before needing service.
This is hands down the worst appliance I have ever purchased and I wish it could be returned.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 14, 2021
We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Roomy
on December 5, 2017
Posted by: Henry D
[This review was collected as part of a promotion.] Tons of space to store large food items. Insta-view is great in discouraging folks who have the McDonalds syndrome. McDonalds menu hasn’t changed but many people still go in, look up and wonder what to order. At least now the refrigerator door stay closed while people look in.
Pros: Style/Design, Quality, easy to use
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
on December 5, 2017
Posted by: Jennel
from Trinidad and Tobago
[This review was collected as part of a promotion.] Glad i bought this product. My family loves it! The features are awesome.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Awesome! Loving it!
on January 7, 2018
Posted by: M Ann
from Broward County, Florida
[This review was collected as part of a promotion.] Love the extra space in the door with light up view - peak a boo door for drinks & condiments! So much more space in the refrigerator with larger crisper drawers for vegetables , etc. Great product
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Happy so far
from Orlando
Verified Purchase:Yes
Pleased with the overall product, only had it 2 weeks. So far the only negative, there is no butter compartment or special place for eggs. But there is lots of room inside and in the door shelves too.
Pros: Style/Design, ease of use, Performance
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: GusontheBus
from Allen, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Less than a month with it, but very happy with our new fridge. But there's a big thing missing in it: a deli tray.
Suggest you design one for it and ship it to all customers who have bought this cool fridge.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
There is nothing s out this refrigator I thrilled
on February 24, 2018
Posted by: Fridge is mine
from Ga
Verified Purchase:Yes
[This review was collected as part of a promotion.] Could not be happier also bought a lg dishwasher now waiting to get range n matching micro
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: edmilson
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it a month ago, happy with the brand and quality, but definitively some room for improvements in the engineering. Water temperature exceed my expectation.
Pros: Style/Design, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com