Customer reviews from lg.com
LG - 26.1 Cu. Ft. Side-by-Side InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator
Average customer rating
3.6
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
48
4 Stars
31
3 Stars
12
2 Stars
7
1 Star
23
72%of customers recommend this product.
(
71 out of
98)
Customer Reviews for LG - 26.1 Cu. Ft. Side-by-Side InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator
Customer Rating
4
Could be great
on August 17, 2017
Posted by: DaveOhio
from Ohio, United States
[This review was collected as part of a promotion.] Have had this for a few weeks now. Love the door in door a lot more than I thought I would. The knock twice feature is a gimmick and not all that useful really, but it's still cool. My only real disappointment and the reason it didn't get 5 stars is because the shelf adjustment in the refrigerator section is a joke. That said, there's SO much storage in the door that I'm not used to that the lack of shelf adjustment hasn't been a big deal yet. How much more could it cost to add some shelf supports in the side molds of the interior? Maybe that's how they get some people to step up to the higher priced models, I don't know, but how else could it be explained? And I haven't looked at the higher priced models to see if they're more adjustable, it's just a guess on my part. I still love it. I may just have to adjust to stacking things on one shelf instead of having a truly customizable shelf system. On a minor note, the ice maker seems a bit small and was a concern initially, but even being big ice users it has kept up so far with no problem.
Pros: Style/Design, Quality, easy to use
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Awful experience with this product
on December 1, 2019
Posted by: Mogo2
from Bridgewater, NJ
Have not had a refrigerator for about three weeks now as we are still waiting for parts from LG that actually work. The refrigerator broke down 1 year and 3 weeks after purchase. Thankfully, the cooling system is covered. However, it literally took a couple weeks to get parts from California to New Jersey. Then, the new parts were installed and the refrigerator STILL does not work. This problem is costing us a fortune in terms of lost food, eating meals out, and limiting ourselves to a small mini-fridge. No THANKSGIVING at my home this year thanks to this issue! EXTREMELY FRUSTRATING, especially in consideration of how much we spent for this product. So if you're seeking a dependable and quality product, AVOID THIS ONE AT ALL COSTS.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, December 2, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
3
Bad
on November 19, 2017
Posted by: Gilhdzjr
from Texas, United States
1 year 1 month after we purchased the compressor gave out. No warranty w store no warranty w manufacturer. Still paying it off though.... ice filter lasted about two months. Sucks. Expensive replacement parts.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: Wildcats07
from Davison mi
Verified Purchase:Yes
We bought this fridge from Jcpenny. We were advised a full 1 year warranty and bought the extra protection. The ice dispenser and water dispenser did not work upon installation. We called to get someone out, was advised we needed a new water line. Installed one. Still didn’t work. Called back and a tech came out...he said it was a quick fix as the filter was freezing. Put some tape on it...and within 24 hours it still wasn’t working. Called back. Tried to set up a tech to come back they couldn’t get in touch within. In the mean time every thing in our fridge started freezing at 38 degrees. Still no tech. Finally a tech was schedule for the next day...the tech never showed up. We called again. They we will just replace it. Until they found out jcpenny sold us a floor unit...LG doesn’t stand behind floor units. Customer service actually said “it is what it is” sorry. We have another appt with a tech...who knows if he will show. A fridge that is freezing everything and no one willing to help us. I was told If he can’t fix it well then you better hope jcpenny will refund your money. Nice! Really nice.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy CS, Social Media , March 6, 2019
This is unfortunate to know that you've had to experience such difficulties with your refrigerator. I understand the frustration with the ice maker issues not working upon installation. I appreciate the feedback needed to bring to our attention. So that we are able to gain more insight and research what assistance may be available to you, we request that you follow the enclosed link below to further assist you. Thanks! ^ CS https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=185959871&agent=4588426
Written by a customer while visiting lg.com
Customer Rating
5
Beautiful product
on August 29, 2017
Posted by: Wenger74
from Vacaville, CA, United States
[This review was collected as part of a promotion.] I'm just in love with my new fridge. Works great and I love all the features.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Jazzin4U
from Ocean Springs MS
Verified Purchase:Yes
[This review was collected as part of a promotion.] Replaced a problematic GE Profile with this upgraded LSXS26396S. Very stylish & efficient with newer technology. Only drawback was number of electronic advancements such as precise fill, beverage center controls, etc
Pros: Style/Design, ease of use, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: devoninsatx
from texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator a week and a half ago. I now sit waiting for a repair guy. Top section on both sides won't cool and now the water dispencer doesn't work.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, October 10, 2019
That's not good! We're sorry to see that you've run into these issues with your new refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
5
This is a great refigerator.
on September 22, 2017
Posted by: GEF satisfied
from Klamath Falls, OR, United States
[This review was collected as part of a promotion.] I have had this refrigerator for about 2 months now and I am very happy with it. My last refrigerator was only able to maintain a temperature of 41 F, at best. This refrigerator runs very cold, about 34 F, and I have even had to turn it up a couple of times. I looked at consumer reports on refrigerators and found LG has a good reputation. Only complaint I have is in the water dispenser, which requires you to have the glass/cup placed carefully under the dispenser to keep from spraying water around the container.
Pros: Style/Design, Performance, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com