Customer reviews from lg.com
LG - 26.1 Cu. Ft. Side-by-Side InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator
Average customer rating
3.6
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
48
4 Stars
31
3 Stars
12
2 Stars
7
1 Star
23
72%of customers recommend this product.
(
71 out of
98)
Customer Reviews for LG - 26.1 Cu. Ft. Side-by-Side InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator
Customer Rating
1
Look for a better brand with better service
on September 13, 2019
Posted by: tiffany0508
from Ohio
We bought this refrigerator less than 6 months ago. Over a week ago, everything on the top 2 shelves of the freezer thawed, everything in the refrigerator drawers froze, and the top shelf of the refrigerator was room temperature. LG service is terrible. It took a week for them to even send out a technician (tech was super friendly and experienced). He needed to replace several parts to make the refrigerator work again, said that he would overnight the parts and have the fridge working within 2 days. On the day of service, he called to let us know the evaporator was on back order. Per LG process/protocol, it would take an additional 3-5 days for him to find out if the part could be expedited for delivery. Then additional time to come out and repair the fridge. mind you, this timeframe leaves us without a fridge for 3-4 weeks (with an infant). LG customer service could do absolutely nothing for us. They said the parts come from Korea and they cant expedite because of one unsatisfied customer. after 40 minutes with customer service asking for a replacement because even 1-2 weeks without a fridge is unacceptable, they could do nothing citing their policy and process. LG customer service is garbage. I will be looking for a replacement refrigerator and will NOT be purchasing LG again.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy Chris, Customer Service, September 13, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
4
Love it
on June 25, 2017
Posted by: Jp Navarro
from Galveston County, TX, United States
[This review was collected as part of a promotion.] Great unit and easy access to see your beverage with a couple nocks on the glass door. Love it.
Making a squeaking noice in the front door. Looks like weight on the front panel.
Making a squeaking noice in the front door. Looks like weight on the front panel.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
BEWARE, NO DELI DRAWER!
on September 29, 2017
Posted by: Disappointed look again
from Atlanta, GA, United States
[This review was collected as part of a promotion.] NO DELI DRAWER! VERY DISAPPOINTED! Never even thought for a second, there wouldn't be one.
Pros: Features/Settings, Quality
No, I would not recommend this to a friend.
Quality
4
Features
2
Value
4
Written by a customer while visiting lg.com
Posted by: CaroOlava
from Memphis, TN
Verified Purchase:Yes
It's a nice refrigerator but the door light worked only worked for two weeks.
No, I would not recommend this to a friend.
Quality
3
Features
1
Value
4
Written by a customer while visiting lg.com
Posted by: Lan48
from Mesquite, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had refrigerator for approximately 2 weeks and I am enjoying it.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting lg.com
Posted by: tina40
from saint mary's ga
Verified Purchase:Yes
[This review was collected as part of a promotion.] bough this t a month ago and very happy with this.
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: RMichaelJ53
from Gulf Shores, AL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love our new LG refrigerator. The see thru door is wonderful. Plenty of space in both fridge and freezer.
Pros: Style/Design, ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: locodiver
from Port Orange, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the see through door that lights up so you can see what you need to add. We keep sodas, seltzer, water and juice in the door so we don’t have to open the whole door to grab a drink.
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com