Customer reviews from lg.com
LG - 26.1 Cu. Ft. Side-by-Side InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator
Average customer rating
3.6
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
48
4 Stars
31
3 Stars
12
2 Stars
7
1 Star
23
72%of customers recommend this product.
(
71 out of
98)
Customer Reviews for LG - 26.1 Cu. Ft. Side-by-Side InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator
Customer Rating
4
Really enjoying this fridge!
on December 11, 2020
Posted by: Dragonmermaid
from Los Angeles
[This review was collected as part of a promotion.] We bought this fridge about 5 months ago when our last fridge died. We love the extra lighted drink compartment that you can open separately from the rest of the unit, the ice-maker is great, the water filter is awesome, and we like the size and amount of storage. There are only a few issues I have with it: the alarm doesn’t go off when the door is slightly open and the shelf heights notches inside are not customizable enough. These are the only reasons why I knocked off a star for the rating.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Maxine 54
from Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] I would like a refund and or a replacement of brand new refrigerator. Due to the fact that this Refrigerator is constantly breaking down. It has cost me a lot of money due to food loss. It has caused me nothing but Emotional stress And a lot of aggravation.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 29, 2021
Thank you for taking the time to review our product. We hate to hear that you experienced a problems with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair. Unfortunately, at this time your unit would not qualify for a replacement nor a return authorization. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Kevo152
from Cary, nc
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this less than a year ago and it had been unuseable for most of the last two months. The bottom drawers have become deep freezers in both fridge and freezer. The water line is frozen, so no ice or water. The current repair is on its 3rd week with 9 parts ordered in total. This fridge is a lemon.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: yoyo58
from Meridian, ID
Verified Purchase:Yes
[This review was collected as part of a promotion.] Looks nice but that's all. The shelves do not adjust enough to place taller items, like a gallon of milk.The only shelf is the third one down and then it's a tight fit. Don't want to put the milk in the door because it doesn't keep it cold enough and puts a lot of weight on the door. The vegetable & fruit crisper does not keep veggies crisp. After 3 days the celery and carrots were limp. The doors do not seem to have a tight seal to them. The freezer door moves when the fridge door shuts. I am told this is normal due to the way the air flows in the fridge. A lot to be desired for new technology. If air flow was so good then you would think that the crisper would keep veggies crisp. A lot of heat comes out from under the fridge compared to our old fridge. We couldn't get good tasting water until we replaced the stainless steel water line with a PEX water line. Thought we should replace our old one that was 16 years old. Mistake, sad we sold our old one. Definitely not made to last. Don't like the finish. The store had one without the ice & water in the door. Liked that finish. They did not have one on the show room floor w/ ice & water to see.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, June 18, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: annywaqas
from Ga
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a year ago and simply love it. It gives such a modern look and the door behind door feature is very appealing and comes handy alot
Pros: Style/Design, ease of use, Features/Settings, battery, Performance, Quality, camera
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: ERobinson
from Phoenix, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I absolutely love this refrigerator! The only reason I did not give it five stars is because I wish the easy access door shelves were adjustable. Other than that this fridge is amazing.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
LG 26 ci Counter depth See through refrigerator
on December 26, 2022
Posted by: LG 26 ci Counter depth
from San Marcos CA
Verified Purchase:Yes
This is the largest Counter depth refrigerator I have found on line. Works great, plenty of room and fits perfectly in my spot!
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: BrokenFridge202312
from Ohio
Verified Purchase:Yes
We bought our fridge less than a year ago and now it won’t cool on the fridge or freezer sides. Lost over $300 worth of food and now waiting 2 weeks to get it fixed. I have 3 kids with no working fridge in the home. Getting expensive trying to feed them out all the time!!! Wouldn’t recommend!
Pros: ease of use, Style/Design
Quality
1
Features
5
Value
3
Response from lg.comBy Jai., LG Social., June 5, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Written by a customer while visiting lg.com