Customer reviews from lg.com
LG - 26.1 Cu. Ft. Side-by-Side InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator
Average customer rating
3.6
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
48
4 Stars
31
3 Stars
12
2 Stars
7
1 Star
23
72%of customers recommend this product.
(
71 out of
98)
Customer Reviews for LG - 26.1 Cu. Ft. Side-by-Side InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator
Posted by: LG DOOR IN DDOOR
from LasVegasNv
Verified Purchase:Yes
[This review was collected as part of a promotion.] MY ICEMAKER HAS STOPPED ICE AND MY REFRIGERATOR IS NOT EVEN 5 YEARS OLD. I THOUGHT IT WOULD HOLD UP LONGER THAN THIS
Pros: ease of use, Style/Design, Features/Settings
Quality
2
Features
3
Value
4
Response from lg.comBy LG, June 6, 2024
Hi there, Thank you for reaching us. I'm so sorry to hear that your ice maker has stopped working, and especially that it's happened so soon after your purchase. I can imagine how frustrating and disappointing it must be to have a brand new appliance that's not functioning as it should.
First and foremost, I want to acknowledge your frustration and disappointment. I'm truly sorry that our product didn't meet your expectations in this regard. We understand that you had high hopes for your LG refrigerator, and we're sorry that it's not living up to those expectations. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
First and foremost, I want to acknowledge your frustration and disappointment. I'm truly sorry that our product didn't meet your expectations in this regard. We understand that you had high hopes for your LG refrigerator, and we're sorry that it's not living up to those expectations. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
1
Condenser
on June 2, 2024
Posted by: Narkieta W
from Macomb MI
This refrigerator has been problem after problem we’ve had the condenser replaced twice within the past five years since we purchased. The warranty does not cover labor. This refrigerator needs to be recalled.
Pros: Style/Design
Quality
1
Features
5
Value
2
Response from lg.comBy Tony211, LG Social, June 3, 2024
Hi there, Narkieta. We want to ensure that the condenser is working properly in your refrigerator, and we appreciate you bringing this to our attention. If you need further assistance, please get in touch with us on social media @LGUSSupport with your contact details. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
5
Outstanding Performance
on September 22, 2017
Posted by: David53
[This review was collected as part of a promotion.] I bought this with some apprehension, but after using it for a while, I have realized that it is the most convenient product I've purchased. I'll buy another...if I ever need to.
Pros: Style/Design, Features/Settings, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
on November 6, 2017
Posted by: esop
from Moline, IL, United States
[This review was collected as part of a promotion.] I have had my LG for about a month so far Ii like most of it. I can not figure out why the ice taste so bad the water is fine but the ice has a very unpleasant taste. If that could be corrected I would say it's perfect. Also have not been able to connect to the wi-fi and neither can my daughter who has a masters in IT.
I would recommend this to a friend!
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Love it except for the noise from condenser.
on January 23, 2018
Posted by: Csdo
from Geneseo il
Verified Purchase:Yes
Looks nice but noisy condenser. If that would get taken care of I would love it’s
Pros: Style/Design, Features/Settings
Quality
3
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: Hugelyfavored
from McKinney
Verified Purchase:Yes
[This review was collected as part of a promotion.] The fridge is very sleek, our guests are always excited about knocking on it for it to light up. So far it has been a great purchase.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Cannot Connect to WIFI
on October 26, 2018
Posted by: Wingedone3
from North Carolina
I"ve looked everywhere and the InstaView Door WIFI feature is different than my Side by side because I don't have a swipe or a settings option directly on the refrigerator. I've entered in every passcode advised through searching and still no connection. Would like to see correct or more understandable instructions please.
I would recommend this to a friend!
Quality
4
Features
3
Value
3
Response from lg.comBy AB, Social Media, October 29, 2018
Thank you for your feedback, it is very important to us. If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook at https://www.facebook.com/LGUSSupport or on Twitter @LGUSSupport. ^AB
Written by a customer while visiting lg.com
Customer Rating
4
on November 27, 2018
Posted by: Mikelong00
from Columbus, oh
[This review was collected as part of a promotion.] I've had this fridge for about a month now and overall it's a pretty good one. It's very spacious and the door in door feature is great. There is no deli drawer, which took some getting used to but there's plenty of shelf space. That being said, the levels you can adjust the shelves too are really bad if you have tall items like two liters or gallons. There are two places in the door where these items will fit and that's it. If you try to adjust the shelves themselves to fit, it makes on shelf so thin it's useless and the door shelves are not adjustable at all. We have to take up space in the 2 tall door shelves for syrup because the bottle won't fit anywhere else. The instaview feature is nice but for some reason the fridge light keeps coming on randomly. I've checked the seals on both doors and they seem fine, but it seems like the slightest vibration in the house will kick the light on. Open the garage door, light comes on. Tap a countertop, light comes on. Idk if something is wrong or if the knock feature is just too sensitive. Overall, it's a good fridge but it could be improved on.
Pros: Style/Design, ease of use, Quality
I would recommend this to a friend!
Quality
4
Features
3
Value
4
Written by a customer while visiting lg.com