Customer reviews from lg.com
LG - 26.1 Cu. Ft. Side-by-Side InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator
Average customer rating
3.6
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
48
4 Stars
31
3 Stars
12
2 Stars
7
1 Star
23
72%of customers recommend this product.
(
71 out of
98)
Customer Reviews for LG - 26.1 Cu. Ft. Side-by-Side InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator
Posted by: zippy8792
from Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this to replace my 10 year old Samsung fridge. This is nicer in every way . I really like the small beverage door for quick access to my drinks without opening the full large door. This unit is quiet and very attractive looking.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Written by a customer while visiting lg.com
Customer Rating
5
Great size and love the door within a door!
on September 16, 2019
Posted by: JDAtlanta
from Atalnta, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The glass exposed door within a door has been great for allowing us to put frequently accessed items in it so as to minimize opening and closing the door. A quick couple of knocks and you see what is in the door and can grab it without having to stand in an open door and gaze for what you want.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Fridge broke down 2 years later :(
on June 17, 2020
Posted by: jzapata23
from San Antonio TX
We bought this fridge and were excited to have it. It has an awesome window. I love the look. 6 months its stop cooling out of nowhere and stopped making ice. I call a tech and it started working again.
Here I am 2 years later no warranty the my entire freezer was melted. Now I need to get a tech to come and fix it. Not sure of the problem. :(
Here I am 2 years later no warranty the my entire freezer was melted. Now I need to get a tech to come and fix it. Not sure of the problem. :(
Quality
4
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, September 22, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Ice maker is poorly designed
on December 13, 2020
Posted by: HerbSh
from Los Angeles
We found that, after using the ice maker for several months, it stopped dispensing ice because of flawed design. It made ice fine, but the mechanism to actually get the ice to our glass was made of non-durable plastic that wore out from modest use. We've replaced it at no cost because of the new-product warranty, but I suspect that the new unit will experience the same design flaw.
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Wate of money
on April 14, 2021
Posted by: Mora3088
from Houston tx
[This review was collected as part of a promotion.] I boughy this less than 2 years, and now is broke the im having troubles trying to get someone certificate to repair it... the instaview door is not working and is showing that is open when is not and thats making troubles to the fridge temperature... i lost a lot of food just because of that! One day to other start to show problems... it is incredible that is a short time and is already not working! I will never buy again this brand.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 18, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: 0283hdjdvrh
from Georgia
Verified Purchase:Yes
Bought this refrigerator and it never cooled enough to freeze items like ice cream.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 25, 2021
We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bob27bdbrhdbbskf
from Georgia
Verified Purchase:Yes
[This review was collected as part of a promotion.] Poor design. Cooling continues to be poor.
Not sure why 8 characters to short. Please keep it simple
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 18, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Mom7
Verified Purchase:Yes
[This review was collected as part of a promotion.] Although I love the look of the refrigerator we are on the third breakdown. It's always the same problem. First the water dispenser stops working then the freezer stops working then the refrigerated side stops. We bought an extended warranty for repairs but it takes over a week to get an appointment then parts need to be ordered then you wait some more. Only to have it breakdown again a few months later. Very frustrating! It's not fun to be without a refrigerator for weeks at a time. Obviously I can't reccomend it.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 7, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com