Customer reviews from lg.com
LG - 26.1 Cu. Ft. Side-by-Side InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average customer rating
3.6
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
48
4 Stars
31
3 Stars
12
2 Stars
7
1 Star
23
72%of customers recommend this product.
(
71 out of
98)
Customer Reviews for LG - 26.1 Cu. Ft. Side-by-Side InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: Steelman72
from Florida
Verified Purchase:Yes
I bought this 2 years ago and have had nothing but trouble with it. Everytime there's a flicker in the lights you have to unplug it and plug it back in to reset it or everything will get warm. Then the water Reservoir exploded and water leaked all over when I wasn't home. Then the freezer went warm twice and lost all the food. I had the repair man change the compressor and computer board and still didn't work two weeks and a second repairman had to change the compressor and condenser again.
Quality
1
Features
2
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, April 4, 2023
Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Written by a customer while visiting lg.com
Posted by: Bellafrogs21
from San Ysidro, California
Verified Purchase:Yes
I’ve had this fridge for over 4 years and had a few issues with it. However I did get the extended warranty and issues have been resolve
Pros: Style/Design, Performance
Quality
4
Features
4
Value
4
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 16, 2023
We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Written by a customer while visiting lg.com
Posted by: aeropix
from los angeles
Verified Purchase:Yes
The ice maker is a terror. Despite our dispensing ice almost daily, a plug of it apparently melted in the dispensing tube, then froze solid. It also froze the entire ice holder around the edges, so that could not be removed. I had to take out the ice a handful at a time, then use wife's hair dryer to melt the plug. Naturally the one-year warranty had just expired. And there is no guidance online on how to fix the problem.
Pros: Style/Design
Quality
3
Features
5
Value
3
Response from lg.comBy Tanisha, social/LG, May 29, 2023
Thank you for that information, Because we've had issues with the craft ice balls not ejecting properly LG has released a software update for those units with a craft icemaker. You can also try the following troubleshooting steps showcased in this video:
https://www.youtube.com/watch?v=XFj0G2xTZL0
The main thing the software update does is it extends the heater time which now loosens the ice balls from the mold and allows them to drop. Once that happens your icemaker will begin back on its regular cycle of making ice. If these steps don't work, you can always reach back out to us for further assistance. ^Tanisha
https://www.youtube.com/watch?v=XFj0G2xTZL0
The main thing the software update does is it extends the heater time which now loosens the ice balls from the mold and allows them to drop. Once that happens your icemaker will begin back on its regular cycle of making ice. If these steps don't work, you can always reach back out to us for further assistance. ^Tanisha
Written by a customer while visiting lg.com
Posted by: jasone84
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great fridge overall, but unfortunately it keeps having an error message 5 years in that necessitates keeping the fridge open for 3 days straight to thaw the affected area.
Written by a customer while visiting lg.com
Posted by: jasone84
Verified Purchase:Yes
[This review was collected as part of a promotion.] Disappointed it needed a major repair in less than 5 years.
Response from lg.comBy true, LG Digital Care Team, March 15, 2024
Hi Jasone! We understand your experience fell short of your expectations and would like to take this opportunity to have a closer look! Should you need further assistance, please reach out to us on social media at @LGUSSupport. Alternatively, feel free to let us know more about your experience here: http://spr.ly/6420kk92k. Your submission will assist us in identifying areas where we can make improvements. ^Chris
Written by a customer while visiting lg.com
Customer Rating
2
Loved it the first 4 years, disappointed
on July 2, 2024
Posted by: dablmc
from Oregon
[This review was collected as part of a promotion.] My Refrigerator is 4 yrs and 2 weeks old, the water tank that feeds the ice-maker broke. The refrigerator and freezer quit working, we unplugged, emptied the ice bin, cleaned out the refrigerator, and found strange pieces of plastic that didn't match any parts we could recognize, then plugged it back in, tried the water dispenser and noticed water coming from the refrigerator side, we took out the drawers (that we'd just put back in), and found that the white bulb-like dispenser at the back inside was broken, the color and thickness matched the broken parts we'd found. We are now trying to find that part to repair it ourselves but not sure where we can buy it. We are now waiting for the freezer to come back to temperature, We turned off the ice-maker but the water is still leaking a small amount. I'm so disappointed, we loved this fridge, have a lot of LG appliances in our home, and have convinced others to purchase them. We'll have to rethink brands on our next purchase.
Response from lg.comBy LG, July 3, 2024
Hi, there. Thank you for reaching out to us and sharing your feedback on the LG Refrigerator (LSXS26396S) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
None
on September 2, 2024
Posted by: Sdial
Second time my fridge has broke down. Only 8 yrs old
Response from lg.comBy LG Social, September 3, 2024
Hey there! Thanks for sharing your feedback with us. We understand the value of having a reliable refrigerator. If you ever need a hand, feel free to shoot us a private message on social media at @LGUSSupport with your contact info. We stand by our customers and will help out in any way we can. ~Ivy
Written by a customer while visiting lg.com
Customer Rating
5
Great overall fridge
on September 16, 2024
Posted by: Smart door in door
Very helpful. Gave me a lot of information and listen to what was happening.
Response from lg.comBy ^Rich, LG Digital Care Team, March 21, 2026
Hi there, thanks for sharing your feedback. We’re glad to hear your LG LSXS26396S has been a great fit and that our support team was able to provide helpful guidance when you needed it. It’s always our goal to make sure you feel heard and informed.
If you ever have more questions or need assistance, you can reach us at lgdigitalcare@lg.sprinklrsupport.com.
‑LG Digital Care Team ^Rich
If you ever have more questions or need assistance, you can reach us at lgdigitalcare@lg.sprinklrsupport.com.
‑LG Digital Care Team ^Rich
Written by a customer while visiting lg.com