Customer reviews from lg.com
LG - 26.1 Cu. Ft. Side-by-Side InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator
Average customer rating
3.6
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
48
4 Stars
31
3 Stars
12
2 Stars
7
1 Star
23
72%of customers recommend this product.
(
71 out of
98)
Customer Reviews for LG - 26.1 Cu. Ft. Side-by-Side InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator
Customer Rating
1
4 year old Refridgerator and the compressor failed
on June 1, 2022
Posted by: Kroseerrn
from Elyria Ohio
Compressor failed. Took over a month to get a new one from LG (that was in Jan 2022). Now here we are in May 2022-not making ice, freezer not cold enough to freeze items. Beyond frustrated with this product. We are on compressor #2 and probably need another new one. Nope-buying a different brand. All that money spent on what I thought was a great product!
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Sandy, Social Media, June 3, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: Defrosted
from North Providence, RI
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this in January, 2020, the condenser went in December, 2022. Now having the same repair done tomorrow. Not happy with this product!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Response from lg.comBy Sandy, Social Media, June 10, 2022
We hate to hear this and thank you for your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: Jennboys
from PA
Verified Purchase:Yes
We got our refrigerator 3 years ago and the compressor broke 2 times with the second one being 2 weeks ago. The sensory on the front part of the door also broke and the part is no longer avail so we need to get a new refrig. We will not buy another LG product again
Quality
1
Features
4
Value
1
Response from lg.comBy Sandy, Social Media, June 20, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Customer Rating
5
Great quality and professional technical support
on July 24, 2022
Posted by: Kuldip Sandhu
from Morgan Hill, California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I BOUGHT THIS REFRIGERATOR 2 YEARS AGO, GREAT QUALITY AND LG WARRANTY.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: lG eLECTRONICS REGRERATOR
from texas
Verified Purchase:Yes
WE REALLY LIKE THIS REFRIG ... WORKS GREAT! We HAVE NOT HAD ANY PROBLEMS AND IT HAVE A GREAT BODY APPLIANCE.
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LG LSXS26396S
from North Tonawanda, NY
Verified Purchase:Yes
Bought 3 years ago and compressor all ready died. Fridge is ok. Smaller though.
Quality
3
Features
3
Value
3
Response from lg.comBy JaNika Wiley, Social Media, September 16, 2022
We're sorry to hear that you had a negative experience with your LG fridge. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to assist with the issue. Thanks. ^Nikki
Written by a customer while visiting lg.com
Posted by: D Albertson
from Houston, Yx
Verified Purchase:Yes
I love the fridge (door in door). Some wasted space inside the door. Had to buy additional egg drawer online. At 3yrs started having problems with freezer fan and ice maker which both had to be replaced but I love the glass door which makes food inside the fridge last so much longer!
Pros: Style/Design, Features/Settings
Quality
4
Features
4
Value
4
Response from lg.comBy Tanisha, social/LG, April 5, 2023
We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
Written by a customer while visiting lg.com
Posted by: Steelman72
from Florida
Verified Purchase:Yes
I bought this 2 years ago and have had nothing but trouble with it. Everytime there's a flicker in the lights you have to unplug it and plug it back in to reset it or everything will get warm. Then the water Reservoir exploded and water leaked all over when I wasn't home. Then the freezer went warm twice and lost all the food. I had the repair man change the compressor and computer board and still didn't work two weeks and a second repairman had to change the compressor and condenser again.
Quality
1
Features
2
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, April 4, 2023
Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Written by a customer while visiting lg.com