Customer reviews from lg.com
LG - 26.1 Cu. Ft. Side-by-Side InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator
Average customer rating
3.6
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
48
4 Stars
31
3 Stars
12
2 Stars
7
1 Star
23
72%of customers recommend this product.
(
71 out of
98)
Customer Reviews for LG - 26.1 Cu. Ft. Side-by-Side InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator
Customer Rating
2
Great looks only
on November 8, 2021
Posted by: LG fridge 1
from Anaheim Ca
[This review was collected as part of a promotion.] I brought my refrigerator 3 years ago and love how beautiful look in my kitchen. But after only three years it’s broken. The freezer it’s mainly the problem. I was thinking of fixing it but I don’t think it’s worth it tho.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
5
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, November 10, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: spacecadet
from Phoenix, Arizona
Verified Purchase:Yes
[This review was collected as part of a promotion.] After having the LG refer for over a year - we are please with all functions except the ice make (serviced twice) and, we continue to experience issue with it.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: DCes4
from Providence
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this in March of 2020. Both the compressor and evaporator failed in January of 2022.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Daphane , LGE Social Media, January 28, 2022
We hate to hear that you experienced an issue with your refrigerator. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. This will allow for an open dialogue with expert agents that can offer assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and/or replacement. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: AusTxBvo
from Austin Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] First and foremost, the compressor needed to be replaced after 2 years of use so that isn’t promising when it comes to something that should last many years. The refrigerator has a lot of room for storage and the app makes it easy to keep track of when the water filter needs to be changed. Overall, I’d recommend this refrigerator and hopefully the compressor issue is a rare occurrence.
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Response from lg.comBy Jennifer, Social Media, February 24, 2022
Hi Corey. We have made significant improvements on product quality and service network on this issue and hope to rebuild your trust back in the LG brand over time. ^Jennifer
Written by a customer while visiting lg.com
Posted by: PLS320
from Huntington Beach CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had my fridge for 3 years now and still love it. It has a lot of freezer space, which I need as a foody and my produce lasts forever in the fridge side. My only negative is that the inside door only opens for two shelves, and make sure you replace the water filter with a proper LG filter. It doesn't like the other brands.
Pros: Performance
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Gorgeousness
from Spring, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great customer service! Like their products! Like features!
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Wandor
from Colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] The view door give me quick access to things that we use a lot like Ketchup without having to open the big door and letting more heat into the fridge.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ugottobekidding
Verified Purchase:Yes
[This review was collected as part of a promotion.] Less than 3 years old and the ice maker went out on us
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
2
Response from lg.comBy Sandy, Social Media, May 26, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy
Written by a customer while visiting lg.com